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February 2024 by Jamie A.
I go to this home depot all the time. The employees are always helpful and friendly. There are 2 employees off hand that I want to be recognized for extraordinary customer service. One is Don in self check out and the other is Paul in returns. On 2 separate occasions I was in need of help and these guys were extra helpful and courteous. There are a number of other employees that have been helpful but these 2 stand out. I meant to do a review for Paul on my receipt but I lost it. Sorry.
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January 2024 by Lindsey G.
This praise for Brandon in customer service is long overdue. In spring of 2023 we were trying to get our remodel project underway. Everything was dependent on something else so when our flooring delivery was delayed because of a problem with the delivery truck, it meant installation was going to have to be rescheduled(I think for the second time). That postponement would have meant other things would have been pushed out as well. When we realized that the materials were actually on a pallet at the store, we tried to figure out a way to fit them in our car. When that didn't make sense, we tried to rent a truck from Home Depot. When the computer would not take the truck reservation, Brandon made the executive decision that he would be the one to get the flooring delivered. He stopped trying to input our information in the rental application and confirmed our information for his personal delivery. He made us feel like we were the most important people in the moment. He just made it happen. He is such a gem of a human and I am sure we are not alone in getting special treatment as he just exudes amazing customer service. Thanks to Brandon, we got the flooring and all of the dominoes fell into place for the rest of our projects. We are forever grateful for his kindness and thoughtfulness. The Home Depot in Brea is so lucky to have him!
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December 2023 by Carol D.
I absolutely hate writing this review because I love Home Depot and have had great customer service from them over the years. This review is strictly for the appliance department which has left me in a huge bind. Last month I walked in to see if I could get help trying to find the right size oven, cooktop and dishwasher for my kitchen as I am having new countertops installed. I could not find the correct size appliances because my kitchen was reconstructed (by Home Depot) over 20 years ago. Appliance sizes have changed a bit (not by much) and I wanted to make sure I was buying correct sizes to avoid returns (which I was told returns at Home Depot are not offered when buying appliances from them). So the lady (won't mention names here) talked me into using their outside service to come to the house and measure my appliances so that they were accurate. So I paid the $100 and was told they would call me within 24 hours to set up the appointment. This took a week and they just said they were busy, no apologies but whatever. Then they said first available appointment was on November 28 which meant I had to wait another 2 weeks. When they finally came out to measure the appliances, the gentlemen said "Home Depot will be calling you within the next 48 hours with your options of which appliances will fit. I never heard back from Home Depot and after 8 days I decided to reach out to them. Meanwhile, my kitchen project is at a stand still because of all of this wasted time. I had called early in the morning so nobody was in the appliances department yet. The gentleman who answered the phone said he would leave a message so that I would get a return call as soon as she came in. Never heard from anyone so at the end of the day I was forced to reach out again. The lady in appliances told me I misunderstood their service which requires the installation of appliances to be completed by Home Depot. This was not mentioned to me when I originally came into the store looking for advice. This lady literally made the assumption that Home Depot would be doing the work on my kitchen. She did not ask me what the plan was for my project, it was all based on her incorrect assumption. I told her on the phone that I have contractors. She then told me there was no way she could assist me further and this was met with a bad attitude. She told me I misunderstood her and basically placed the blame on me. So long story short (as short as I could make it), I have been delayed over a month, I still have no answers and I'm out $100 for no apparent reason. I will need to seek assistance from another appliance store although my countertops are already being fabricated so I probably won't be able to get new appliances at this point anyway. Frustrated and disappointed.
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November 2023 by Dennis K.
Home Depot you're the same wherever I go A great place for the average DYI Joe They got most stuff you need Prices are fair and won't make you bleed Place is usually pretty good when it comes to upkeep Pretty clean and neat. This is my go to for all my DYI stuff. Parking is plenty, store is spacious, and the lines aren't too crazy. They got all the power tools you may need and prices are all pretty fair. Whenever I need something this is the place I go to.
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October 2023 by Gabe D.
Worthless. They have a saw in the store and I've had wood cut here several times. I brought in some high precision mdf pieces from my $4,000 studio desk and they said they can't cut wood from outside the store. What is wrong with businesses now days. I'm just trying to give you money to cut some mdf wood. I need 6.5" take off. They use no critical thinking other than, "it's policy. We can't cut wood we don't sell." Every business that is not in the business of helping customers deserves to fail.
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September 2023 by Paul D.
This is a tale of two home depots. I need new blinds for three windows inmy house(a new dog...a whole other story) so I drove to the home depot on Pullman in Anahiem. A super store HD. Anyway, when I got there I could not get help in the blinds department to save my life. I went to the service desk where I was told to wait for a while l. I did . As I did, the area filled with people wanting help and needing service. Finally a guy showed up chained he didn't know much but would help me when he was done helping everyone else. After he had "helped" 5 or 6 other people who kept showing up, he said to me "what do you want" I told him I need some blinds cut to size. He cut one and told me the others would fit. When I got home the two uncut ones didn't and the cut one was too long for the window. Now for my experience at the imperial highway HD. My first contact was Brandon, I explained I came to his store because of the lack of help at the Anaheim Pullman HD. 5 stars for Brandon, he called over the Godfather of blinds , Mr Chalie Creer. I explained the problem, he took me over and cut the blinds perfectly, even thought I had bought them at a different store. Totally old school Home Depot 5 Stars for Charlie Creer as well. My up take on this is. If you need to fo to a home depot that cares, got to the Imperial highway store and see Charlie .
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September 2023 by Dawn H.
Saturday afternoon, running errands and had the pleasure of having Julio help me in the garden department. What a true example of customer service experience excellence!!! Thoughtful, knowledgeable, and a positive attitude!!! Thank you Julio!!! You are my reason for shopping here!!!
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August 2023 by Steve Y.
Wanted to share Brandon was 100% awesome. He helped me for over an hour standing there trying to resolve a situation with an online purchase that was cancelled due to it not being in stock when they checked but my gift card wasn't showing the refund. I called CS and they attempted to help but told me they couldn't and I should go into the store and they would issue me a new gift card. Nope. Didn't happen and i still haven't received my pending but Brandon is all around super bad ass guy. I appreciate his effort 100%. HD is lucky to have this guy as an employee. Hopefully i'll get my refund back in a few days. Thanks brother!!
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August 2023 by Greg S.
I've been a customer since your doors opened. I wanted to write a review to highlight one of your outstanding employees. I thought the days of going the extra mile and actually caring about your job (especially in the often thankless retail sector of business) was as extinct, as the dinosaurs. Well I was pleasantly surprised by Isaiah Westre. He works primarily in the lumber, although I've seen him in other departments. He is always assisting and helping customers in your Brea location. My first in-counter Isaiah saw me struggling to load plywood onto my cart and immediately came to my assistance. I would general say thanks and that would be it. But I have been back several times so I know it's not a fluke. He's ALWAYS kind, helpful and professional. One trip he was on his lunch break and saw that I had a large load. He walked me out to my car. He then assisted me with loading my materials, into my car. He never asked for anything in return. He is a true asset to your company. I just hope you recognize how special he is. It's not often a company gets it right with their hiring but you got a good one in Isaiah. Having good employees is the bedrock of any thriving business. They are the company's face.Shout out, and I apologize, I only know him as G-Dog, He is also very friendly and helpful. He always has a smile on his face. These guys are one of the main reasons I return time and time again for my building materials. They make me feel like a valued customer and that, means the world to me.
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August 2023 by WeThePeople A.
Dave in the doors Department , Was VERY HELPFUL. Helped me get all the final details right to my door I was ordering and considering what I would've paid if I hadn't gone in, would of been expensive compared to what I did pay. DAVE WAS AWESOME. Thank you .
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July 2023 by Cameron H.
I'm kind of bummed at how an employee just handled a situation that honestly could've been a disaster. I came in to look at ceiling fans for my nursery, I'm super pregnant and just needed that one thing. I decided everything is a little to expensive right now so I was going to head out. Rather than being irresponsible and ditching my cart in the isle, I tried to put it back. When the cart got to the doors it locked and kicked back at my pregnant stomach. It hurt really really bad. I said something to the employee and she said nothing. Grabbed the cart and put it away herself. I'm honestly really scared since impact to a pregnancy is dangerous. I think those carts need an overhaul. The locking system is more dangerous than any theft you are trying to avoid.
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July 2023 by Valerie G.
TJ & Nat did a great job helping my roomate & I with our turf issues. They deserve a raise!
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July 2023 by Myrna G.
Nate was so helpful and patient in teaching me about female and male water head goes. I am very appreciative that he showed me and taught me what to look out for. Thank you you so much Nate!
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June 2023 by Cindy C.
Came in here for a pressure washer asked a guy for help and gave me a snarky look. Looks like he hates his life. Hire workers who actually enjoy doing their job.
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June 2023 by S B.
Nice place. My go-to home hardware store. They have low stock compared to Fullerton but in a more convenient location.