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March 2024 by Joshua Azran
When I approached the UPS Store with the formidable challenge of shipping back 21 inadequately documented packages, I was bracing for a logistical nightmare. However, what unfolded was a masterclass in patience, dedication, and customer service excellence, provided by the incredible team at this UPS Store.The situation was complex: each package lacked essential information and documentation, presenting a puzzle that would have daunted any ordinary team. Yet, the staff at this UPS Store approached the task with an unwavering commitment and a positive demeanor that was truly awe-inspiring. They took it upon themselves to meticulously recount and reconcile the contents of each shipment, not just once but multiple times, ensuring absolute accuracy and compliance with shipping standards.This process was time-consuming, demanding a level of patience and attention to detail that is rare in today’s fast-paced world. The team worked tirelessly, dedicating a significant amount of time and effort to rectify every issue, big or small. Their approach was not just professional but also personal—they treated my shipment with the care and importance as if it were their own, a testament to their exceptional customer service ethos.Their unwavering patience and willingness to go the extra mile transformed a potentially stressful situation into a smooth and seamless experience. This extraordinary level of service, characterized by meticulous care, patience, and a genuine desire to assist, surpassed all my expectations. It was not merely about shipping packages; it was about delivering peace of mind and ensuring customer satisfaction at every turn.Thanks to the dedication and hard work of the UPS Store team, what could have been an overwhelming task turned into the most remarkable shipping experience I’ve ever had. Their professionalism, combined with an unparalleled level of personal care and attention, has earned them not only my deepest gratitude but also my loyalty as a customer for life.To anyone seeking a shipping partner that truly values customer satisfaction and goes above and beyond to deliver exceptional service, I cannot recommend this UPS Store highly enough. They have redefined what it means to provide outstanding customer service, setting a benchmark that others should aspire to reach.
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February 2024 by karl stouffer
The people working here are always friendly and helpful in my experience. Anytime I need something shipped or need to do a return I always stop here. Top notch customer service.
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February 2024 by crystal lopez
Make sure to double check your receipts!!! Unfortunately they lost 2 of the 4 packages I was sending out. 1 was an amazon return I just took as a loss but then I realized they also had not scanned or processed the package with valuables! I emailed the label in the store at the counter, I thought it was printed & labeled, she gave me my receipts & I went on my way. A week later the company I was cosigning to asked me if I was still planning on sending in the items. I realized the receipt only listed 2/4. So my packages were kept & just lost I guess. Trying to file a claim now, what a hassle & hundreds lost. Idk if she even stuck the label on the box so if my name is not anywhere on it, how would I get it back. Smh
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January 2024 by rae harper
Shipping large item and was given several options with varying costs. Great servic! and packaging
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December 2023 by Andrea Donnelly
Do not use the notary service here. Used them to notarize passport applications. All three passports rejected because when they went to verify the notary, the notary did not respond and was deemed “unreachable”. Also noted that notary incorrectly notarized on my son’s application. If you don’t know what you are doing or don’t want to notarize then don’t offer the service!
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December 2023 by Claro Hart
This is one of the most quality UPS stores I've been in. Every time I go in I'm always greeted with Hi. I brought in a package to print the return label, associates were having a hard time figuring it out. For example I brought a package in, that I was returning to eBay. The way eBay sets up the return label made it difficult a couple of the guys tried with no success with the exception of a gentleman named Finn he initially was having problems with it in the beginning but he was very persistent and finally solved the problem and was able to get the product out which was very important to me all I have to say is the store is dedicated to excellence when I go in their I'm always greeted with a high a hello or smile. Even when they're busy. Thanks guys keep up the good work it's very satisfying to me and the community ?
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December 2023 by Inna
This place offers uncommon customer service. Have kept a mailbox at this store for several years now, and will continue to do so as long as Marva is running the place!
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October 2023 by Caleb Espinoza
Saul & Alex provided excellent service and information, they are super friendly and professional and made my process extremely fast and easy, this is my shipping spot from now on because I know it will be sent out and arrive on time. These guys understand and have the the knowledge I needed to answer a lot of my shipping and receiving questions and gave me peace of mind and assurance, that using this store was my best option for and successful delivery. I have had some bad experiences with other companies and stores and I’m happy to know there are still people like these dudes that still care about their Job and customer service. 10/5 STARS ⭐️✨
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October 2023 by Ridell Wright
The service I have received the several time I have come in is exceptional! All of the employees are helpful and willing to go out of their way to help customers. This is the best customer service I have received in a really long time!
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October 2023 by Jimmy Kim
Most friendly ups store ever. The female manager and two other male employees were very helpful and friendly. The manager gave me great tips and helped me save fees for my Amazone return. It was a wonderful experience. I saved only $2 but hey, it’s the thought and the service that matters, right?
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October 2023 by Frank Tu
Amazing service that was engaged with my specific needs. Had several items that needed curated packing - Saul and co. Delivered!
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May 2023 by andrew lee
Feels a little awkward reviewing the UPS store as it's akin to reviewing the post office. But like the USPS, they provide an important service that is frequently overlooked. After having a poor experience at another UPS access point that "lost" my package, it was refreshing to see how meticulous they were in ensuring that they gave me the correct package AND in verifying that I was authorized to pick up said package. From the mature lady to the younger gentleman with the awesome facial hair, the staff here are always friendly and efficient. I went from being concerned about porch pirates to being concerned about dishonest employees. Now I drive out of my way so that I don't have to worry about either.
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April 2023 by R L.
Came in today to have some flyers for my missing pet printed. Saul was super helpful with my prints and even offered to post one in store to help me find my missing pet! Good/kind employees like this are so rare, it should be noted. I will definitely be returning in the future! .
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April 2023 by Rafael G.
My experience there at UPS was amazing. Let me explain. Yes the line does tend to get long but every worker there are getting people what they need quick. And I mean quick. When it was next in line, I was helped by a gentleman named Saul. Saul helped me out ship out a package for my niece for her birthday gift. He answered all my questions, very nice, very helpful. Literally put a smile on my face. Thanks to Saul I know my niece is gonna love her birthday present. The staff at UPS very kind and humble. Thank you for your guy's service.
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April 2023 by Laurie Omura
The best UPS store ever for all your delivery needs and Amazon returns. They consistently go above and beyond to deliver the kind of customer service that's hard to find nowadays.
