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December 2023 by Shay-Ryan Jones
Polite front desk staff who work for a company that charges far too much for the minimal services provided.Went to Public Storage and got 4X the space for $40 less per month.Acorn owner/management are way out of touch with reality.
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August 2023 by Samantha Vigil
If it were not for one of their employees, a woman named Raven, I would hands down give this place a 5 star rating. When we originally came in to look at units and decided on renting a storage unit, everyone was very helpful and friendly. There were 3 gentlemen helping us that day. Again, all very professional and friendly with myself, spouse, and son! Great experience.However, when we returned to rent a van for the second time, we were approached by a woman named Raven, who was not only extremely unprofessional, but outrageously rude! We walked into the building at 9:29, to which she said in a disrespectful manner, “we don’t open until 9:30! We need to open things up!” I walked in and said to a gentlemen “are you guys open? It’s one minute before 9:30”. His response was very kind and professional and said “you can come in, we’ll help you”. Then, I hear the woman making comments under her breath regarding the time and continued with rude gestures when we were leaving out of the gate with the van; indicating for us to hurry up and go. Not only that, she had a child with her, which is again, unprofessional.Overall, if it weren’t for her and her unprofessionalism, I would rate 5/5. Bad for business and very disappointing. I will be contacting the manager personally.
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July 2023 by Julia Díaz
It was our first time renting a storage, Josh and Justin are very friendly and they make us feel like home. We have a tour first so we can see the place, then Josh explains how works everything and he was very helpful about the information. Great experience, I'm going to recommend with my friends!
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July 2023 by Alfredo Trigueros
We are happy because customer service is professional and the place is very clean. God bless you.
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April 2023 by Abel “GrimDaLolz” Tavares Perez
I like how they alert the whole city when your unit is being broken into??????
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March 2023 by Manuel G.
I have been with this facility for while now. it's been a pretty good experience and the staff is very friendly. Well I can only speak for Carolyn and Eva as they are the only ones I've dealt with But lately I've only dealt with Carolyn, she's such a sweetheart and makes the experience so much easier. Kudos to Smart stop for having such an amazing person working for them.
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December 2022 by Daniel Faut
Thank You! Pittsburg is My Favorite Location. Great Staff! Clean, Secure Facility. A+
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November 2022 by Christopher Neal
I reserved a space online and then when I came in, everyone was awesome and friendly. Thanks a lot, great experience
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September 2022 by Grace B.
I just rented here as my first time with a storage unit. I definitely did not know how they work as the unit I reserved was in a corner that would definitely not fit my 9 foot sofa. Thankfully the manager Martina was super helpful and got me into a less expensive unit that fit all my stuff. Because of this I saw three units and they were all very clean and had counter measures to Antioch pests. There were two other gentlemen that I do not remember their names but were friendly and very helpful. A cute addition to the facility is that they have a prize wheel for new customers.
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August 2022 by Nadine W.
I make it a point not to leave negative reviews, however, this is well deserved. Not because they are a horrible storage facility, but because in the last two or three years they have changed completely. I have had a unit with them for over 16 years, at times 2 units. Pricing was always fair, raises were fair, and not all that often. So new management came in in April of 2020. I am assuming they want to be more like Public Storage, a place you can't pay me to put my items. They have raised the rates 3 times in two years, from the $168 that I was paying in April of 2020 when they took over, to now, in August of 2022, they have raised the same unit to $214.00! It has not even been a year since the last raise. Before the new management the unit started at $145.00, in June of 2018. By April of 2020 it had only gone up $23.00 to $168.00. Since new owners took over two years ago the rates have gone up 3 times for my unit totaling $46.00. Inflation or greed? Greed for sure. The units haven't changed. Nothing changed except for new owners trying to make more money off of long term renters like me I suppose. I have sang the praises of Acorn Storage for years to all that wanted a storage unit. The former managers were wonderful good business people. The new owners may be nice, but make no mistake, they are on their way to being just another Public Storage. Don't put your items here, they will raise your rates constantly just like Public Storage does. Do some research, there are other great facilities in Brentwood that won't go corporate on you. I will be removing my items soon never to return. Are they nice and friendly? Yes, staff is nice for sure. Facility is clean and decent as well. I just feel burned by them since I have been a customer for so long. There is no loyalty toward long term good customers that pay their bills on time. They raise your rates and truly don't care if you leave, that just means they can get more money for your unit once you are gone. Sorry to see this wonderful facility fall into the hands of greedy Public Storage type people. I would give zero stars if that were an option.
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August 2022 by FRANCIS AGAS JR
We have been at this facility for over a year and a half. The staff is friendly and helpful. We needed a second unit and we as given one across from our first. Reasonably priced and great access hours.
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August 2022 by Denise Porterfield
I truly appreciated the staff. Kind, helpful and friendly. They worked with me on reserving the space and making the leasing process easy.
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July 2022 by Keith Euranius
I have been a cleint at this location for just a short time. I recent found myself in need of a larger storage unit. Justin and the staff here are ALL awesome and so helpful. Always smiling and full of good advise with an enthusiasm to help.
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March 2022 by Cynthia Cruz-Townzen
Good service…pretty secure. They were the least expensive for our first two years with them and offered additional senior discount. Then they increased their prices every year, and I don’t think the senior discount is applied any longer.
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January 2022 by Çindy Ramsell
Everyone working on January 7th, helped us so much.
