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November 2023 by Heidy D.
Definitely 5 stars! First time coming here I love their customer service! I like the fact that they're fast and attentive! Good price and good value! We're definitely going to our tires here in the future! Highly recommend them!
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November 2023 by Saffron S.
I had THE most amazing service. I called a day ahead. Spoke to Dan, he out my tires on hold. Went in Friday morning at 8 when they opened. Daniel got me in and out with new tires within 30 minutes. Everyone at this location is so nice. Very respectful employees. I can't thank them enough. I will never go anywhere else.
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November 2023 by Hayden Smith
Pros:- Decent prices- Friendly-enough staff- EDIT: Positive managerial ownership (by Tyrone) over the situation below resulted in financial restitution that substantially improves my outlook in trusting America’s Tire in the future.One poor experience: Paid for a top-notch set of new tires, but they replaced one with an incorrect size. The incompatible size made various car features unavailable, lack of which gave me and my wife lots of stress while driving over the coming days (disabled lane departure, automatic braking, steering control, brake hold, etc.). Thought the problem was with the software, attempted multiple restarts hoping to resolve the issue, but had to schedule a service appt with manufacturer that was nearly a week later. Drove across town just to tell me Americas Tire put on the wrong size, and had to drive all the way back (40 miles and an hour later) and wait over an hour for them to replace with the right size. Last, in both cases visiting AT during this transaction, they returned my car with dirty, greasy wheels.
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October 2023 by Christina L.
Usually a 5/5 experience with high quality customer service but I was disappointed to see they had not put my spare tire back in its original place as I had a dislocated elbow.
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October 2023 by Marian Pingol
Great customer service. I originally came for an air check, which was very convenient and a service all tire companies should offer their customers. At the end of the service, I encountered an issue with starting my vehicle which was weird because it’s fairly new. 3 techs have looked at it to see what’s going on. Dan, in particular, looked into the issue more, he even attempted to jump it, thinking it might be the battery. At the end, he helped me look for a towing company so that I could safely get my car checked somewhere else. He went out of his way to assist me the best way he could offer even though the issue is not concerning my tires. I will be coming here again and recommend their service. Other places would simply shrug and let you deal with it yourself.
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October 2023 by Rosa Sananiego
Very good costumer service Jose was very helpful, the staff was great smiles and ready to help not just me, but everyone took my car in to have my sensors replaced did take as long as I thought it would I so much appreciated that I have a very busy schedule being a caregiver. Keep up the good work staff.
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October 2023 by rachel christensen
Came in the get a nail in my tire fixed. Alex helped me, he had great customer service and was very informative! Thank you!
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September 2023 by Mandrell C.
Had an appointment and was told about an Hour. It was more like 40 mins. My battery died while they were replacing my tires and an employee drove his car into the bay to give me a jump. Outstanding service
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September 2023 by Eddie D.
Good fair prices and good servicing, I like the idea if you have a problem with your tires while traveling there's always a shop nearby that can help you getting a tire fixed
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September 2023 by Ariana
Great service! The cost was reasonable. They are in a shopping area which is nice for when you have to wait and my service took about 3 hours.
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August 2023 by Court R.
Americas Tire BrentwoodConsidering Tires are pretty much price controlled by the manufacturers setting the retail price to the public, pretty much all a Tire store has to offer like Americas Tire Brentwood is service on a timely basis.But this is not the case with Brentwood Americas Tire store. After spending a little over a thousand on tires and a 3-1/2 hours wait time i would have reconsidered my purchase.Keeping in mind this started at 1:14 ending at 4:45 But the fault lays with the front end of the business overbooking the shop and pushing the wait times so high a reasonable individual would become agitated and i did informing my sales guy of this.They were so far behind i finally threaten to withdraw my purchase saying i want a return credit if my car is not started in 15 minutes which seemed to get some action by way of the sales guy going into the shop.I have to say the shop guys work hard and it is not there fault it's the over booking that causes this, One thing i have to say if you complain i recommend that you check your own tire pressure since one of my tires was way under inflated possibly by an oversight.If you have half a day to spend sitting in a waiting room in a tire shop this is your place!
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July 2023 by Brian
I've never had a smoother ride with my F-250 with your B.F. Goodrich all -terrain tires, not a twitch in my steering wheel, great balancing! Thanks!
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July 2023 by Michael C.
I will start off by saying I have had great experiences with this company before.But in the last three year this has happened.About two years ago I needed (5) 35x12.50tires, as you know tires are very expensive. So I placed an order and paid in full. About two weeks went by and I had heard nothing.So I called and they said come on down your tires are here. So that is exactly what I did and when I arrived they said sorry your tires are not here we forgot to send the order in Today I was told the tire issue was because it was sent to the wrong e mail.I asked for a refund which I was given and went to Les Schwab where they had the tires in stock and treated me with a great dealand better tires.Time goes on and I decided to rebuild my jeep as a retirement present to myself. Again Americas Tire had the wheels I wanted so I went to the AT on Lone Tree in Brentwood.Sure enough the wheels were ordered by the assistant manager ( Mark Andrew) who said they are on the way - no more that 2 weeks. I put 500 down on a 1400.00 bill.2 weeks had come and gone so I reached out and Mark said they are on the way probably 4 days at most.I gave them a week and called - I spoke to an employee who said they show in transit - we will call you when they arrive no need to call us anymore.We are now at 1 month and so I called and was told they are in transit - he then said wait they may be here so he put me on hold for 15 minutes. Another employee answered and asked if I needed help I told him I was being helped and he hung up on me. (Disconnect)I called back and was told we are working on calling the company for a tracking number - another 15 minutes went by and I was advised they were never ordered.And to be honest I was going to purchase (5) 40 x13.50 tires also from AT as the jeep build has grown.I went to the store and got my down payment back and will be going to Les Schwab and never again will I buy anything from AT.Maybe corporate needs to head on down to AT on Lone Tree and shake the tree - so I would say the way I was treated as a customer was unacceptable and will direct people to Les Schwab for tires.Absolutely unacceptable customer service from the Manager to the newest employee. Because the Manager needs to accept responsibility for his employees who lack the ability to place an order - which makes everyone at the store look incapable of doing one's job correctly.
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July 2023 by Jerry Zachery
Watch out at America's Tire Brentwood! Got new tires and they claim I need a new hub. There no way this came out that stripped, and 2 others in crooked. Of course they won't take responsibility. We've had this car 18 months with no issues. Will not use them again
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June 2023 by Raul Maldonado
I haven’t had a worse experience in a long time, I went in on my appointment and they didn’t have my tires. (They just straight up didn’t order them when I went in the first time) So I got another appointment, and they scheduled it for memorial day when they were closed. At this point it’s been two weeks and I still have no tires. They have offered no compensation for wasting my time and money driving all the way out to their store. Now I have to wait 5 hours after being told I would be treated like and appointment because of there unreliable service. Being 17, tight on money, and busy I was depending on them to have what I needed. I was not rude nor disrespectful, hope this helps.
