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January 2023 by Dennis N.
Their customer service is horrible. I came here few months ago to start a new account for my son. Because of Covid they told me I needed to schedule appointment. That I completely understood as time went on I was able to schedule an appointment. I get to a waiting area there they told me that I needed requirements ID and SS card which we didn't have. I told him I was frustrated because we weren't told him this before when we came in person and I have no to come back again. His excuse was that I should've known when I scheduled the appointment online. There was NO mentioning of any requirements online.ALSO he didn't mention anything that I didn't reschedule luckily Ronald still came and saw us. That man, Chester BRANCH MANAGER, just wanted to argue.Kept saying "you should've known" and "I'm just telling you".DO NOT GO TO THIS BANK...EVER.
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June 2022 by C K S.
SCAM ALERT! BEWARE! AVOID THIS BRANCH AT ALL COSTS! Ever since my family moved and has been using this specific branch, our bank account have been hacked TWICE! Once was a direct deposit at midnight, and by 9am the next morning, our entire account was depleted from THIS LOCATION! Went inside to complain and of course there were 5 other people in line for the exact same thing! It has to be AN INSIDE JOB! SOME SHADY SKETCHY EMPLOYEES THATS FOR SURE!
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June 2022 by Veronica A.
This has got to be the worst BofA that I have ever come across.They have 2 ATMs inside. and 1 of them wasn't working. The line for that 1 working ATM was super long...but, it was shorter than the line for a teller though. After standing in line for about 20 min and 1 person ahead of me left, that ATM gets an error message, and now this one was down as well. We were all pretty upset, and not a teller gave a hoot.There are 2 ATMs outside, so I hopped into my vehicle and got in line, and it was surprisingly moving really quick...that's because that ATM WAS ALSO NOT FUNCTIONING. That left 1 drive-up ATM and the line for it was ridiculous. I ended up just leaving. What a waste of my time.Avoid this bank like the plague.
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November 2021 by DD C.
I had the worst experience with this branch the lack of customer service sucks. I've been a customer of BofA since 1997 and their customer service has been declining. I opened accounts for my children since August 2021 and as of today despite several requests, we have not yet received their ATM cards. I sent into the branch and the person who greeted us took over 20 minutes explaining why she could not help us instead of using that time to do it. I will be banking elsewhere.
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September 2021 by Timothy W.
I've had the worst customer service experience here at this branch. I needed assistance several months ago and I was told to come back on the 6th of September. Max even handed me his business card and told me he would be the one to help me. When I returned on the 6th of September, I was greeted by an employee who really didn't comprehend my situation, he seemed fairly new to the job I suppose. He explained my situation to his manager who told me Max did not work at this location and know one would be able to help me because " I needed to make an appointment". I was also told to come back the next day at 2pm and an appointment was made for me, (by the new guy). Here I am on September 7th , I was told the manager isn't working today (after he told me to come on this day) and my name was never put in there system for an appointment.... Now I'm waiting to be seen another 30min past my "appointment" time. Hopefully this will help fix the communication and organization.Not so happy loyal customer.
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January 2021 by Ann L.
This branch is the worst! They have their customers waiting in the parking in the middle of cars driving back and fourth and cars parking and leaving. There has already been two instances where people almost got hit by a car! They Always only have one or two tellers working! Why? Some of the employees are so rude they told me to use the ATM to deposit money! If I don't want to use the ATM I do not have to. That's why I bank for them to do their job. Don't even get me started on the branch manager who on several occasions I have seen him be very rude and obnoxious to customers! Bank Of America get someone from corporate down here ASAP and have them shadow this place and I guarantee you that customers will not be waiting 30 mins in line. Hire more cashiers! Get a new branch manager! Get new employees who love their jobs! This is nothing new. All this has been happening since before Covid! So don't think that is why this is going on.
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August 2020 by Alex C.
Never went inside. I use the drive thru ATM to get cash out and half the time one of them either isn't working or doesn't have cash. Not to mention the geniuses that take 5-10 minutes for a transaction that they have to get out of their car to do.. at the drive thru.. so factor that in and I'm waiting 15-20 minutes only to find out I can't even get cash out. No signs up, warnings or nothing. It's happened enough times now that it's just stupid. I hate this town so much
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May 2020 by Belinda H.
This was the worst experience I have ever had as a professional on the front lines. Are these tellers trained in customer service? Please don't go to this bank if you are African American you are treated like shit I don't have the energy for all the racism that exists in Brentwood CA...
