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March 2024 by Dana P.
Absolutely the worst customer service. I have been in 3 times within the month and no one is available to help with my business or personal accts. Strike 3!! I'd give it 0
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January 2024 by Patrick G.
The unprofessional staff at this branch is mind blowing. I went in with my father to close his account and the manager told me she can't close his account. When I asked why she told me to call the 1800# and do it himself. She was sooooooo rude I couldn't believe it. Will be contacting the BBB immediately.
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June 2023 by Al and Jan
Worst branch ever. They don't answer the phone. The tellers spend time trying to upsell clients on other offerings while everyone else waits in line. Please see BofAs response. Exactly the same as all their other responses, but nothing changes. Still horrible service and them acting like they care.
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June 2023 by Вова Терлецкий
our manager Maryam Noshad, she is always friendly and very attentive to us, we are very happy that we do business with her.
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June 2023 by Al P.
Terrible customer service. Long lines. Rude emplyees. Don't answer the phones. The guy in front of me wanted to cash out his account but this branch didn't enough on hand so the teller called three other branches and they didn't answer the phone either. So this guy was left with nothing BofA has been responding to negative reviews like mine for months, if not years, with same basic answer "sorry you are unhappy....." but the problems still persist. They just want your money so they can pay you zero interest and then loan it out for 7-8%.
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May 2023 by Chaye U.
I'm really surprised to see the bad reviews here. The tellers here are nice, as compared to Lone Tree and Antioch branches. I don't mind driving to this location from Antioch just because they have better customer service.
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May 2023 by Ali Jan
Very rude manager and they barely work, Hate this location.
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May 2023 by Art Main
Worst customer service. Be prepared to wait.
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February 2023 by Alex D
Such an awful place, never more than one teller at a time, this fits in with BOAs typical business model: make everything difficult to dissuade our customers from using any services, thereby saving money.
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January 2023 by Jasz J.
HORRIBLE LOCATION to try cashing a personal check at if you're BLACK (either as a whole or wearing sweats, a hoodie & a beanie bc it's cold along with the storms). Went to cash in my last 2-checks at this location: conversation started respectful and mellow but once I stated what was needed & handed the teller my 2-checks along with 2-forms of identification things started going down. She took my items & walked to the back. When she started to walk back towards me the security guard was already standing next to me. She says I can't cash this. I say let me speak to the manager bc you have everything you need right there, what's the problem. Long story short- would NOT recommend this location, tellers are ridiculous, management is trash- I could keep going. This should not have happened at all but hey look where I am Smh. Not every black person does illegal activities. #Losers!!
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January 2023 by Malissa E.
This branch is severely lacking on service. When I first arrived, another customer was upset with the branch manager about the lack of service, and was screaming at her, she was right by the way, but the master did not care at all. Then, I was charged for a wire and I've never been charged for a wire in the past and the same manager accused me of having friends that never charged me, which is ridiculous and unethical. Again, this manager did not care. I've banked with them since 1988 and this is the moment I felt, I need to move my business to another Institution, I'm a Platinum customer and being disrespected, which is unacceptable. Really lady, two people in 30 minutes leaving thinking you are just awful.. great job.
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January 2023 by Patrick H.
No customer service at all in this branch. Need to make an appointment for anything that is not a deposit or withdraw and when you are in a bind needing to get something done with your own money they do not care. Switching off Bank of America and finding a bank that will take service serious. Also there are always only two tellers with 15-20 in line at all times
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October 2022 by Tashi
Don’t go during lunch M-F. The customers are super cranky and act like they don’t have any manners w the staff.
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May 2022 by Corey Strock
The people I had to work with were super friendly, but on the whole the process was frustrating. I spent almost 3 hours here, doing a thing I had just spent 1.5 hours doing at another bank. It wasn't the on site people's fault so much as just the megalithic bank has so many regulations and hoops. If you gotta use BofA the branch is clean, and friendly.
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October 2021 by Michelle W.
Joke of a bank. I maintain accounts at other financial institutions but was downtown. And thought I would stop in and cash a check a friend wrote me off her account there. They charge a $8 fee to cash a check drawn on them to non customers. And to top it off the blonde teller helping me was snotty and Sai I would have to pay that at any bank to cash a check. Rude employees Amd practices to earn a dollar anyway they can. I will never think of opening an account there. Perhaps I should have asked to see their CRA file. Wonder if she would try and charge a fee for that!!
