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October 2022 by Jeanette M.
I recently rescued a kitten who was having diarrhea issues. Our normal vet was booked out and recommended this place. When I called they were able to get us in the next day with a relief dr. When we got there the front desks was so nice and welcoming. When we went to the exam room the vet tech Melissa, was so so so nice! Very sweet and knowledgeable. And then Dr. Adams came in and she was amazing. She took care of the issue and didn't try to do extra things for money. She was AMAZING! We were very happy with our visit and definitely recommend this vet!
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September 2022 by Emily S.
If I could rate more than 5 starts it wouldn't even be a question! I dog loves his vet and she's so amazing! Got everything done we needed to at a reasonable price. Staff was so sweet to my poor sick pup! ALL WOMEN! Keep it up ladies
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September 2022 by Cheryl R.
The staff here is wonderful as well as the doctors. They answer questions and go out of their way. My dog always came back happy . She didn't mind being dropped off.
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August 2022 by Laura R.
Henry and I were very grateful to Dr. Olson and staff for the wonderful care they gave him when he was there today for his dental cleaning and tooth removal! We have been bringing our pets here for the past several years and are extremely satisfied!
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July 2022 by Gaylynn R.
I will concur with the previous review, reception is losing business for this business. She was so rude actually told me I could go else where! I did! Just let me say that Walnut Creek veterinary is first class!!
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June 2022 by Shannon H.
Office staff is RUDE and horrible. Can't make it past the receptionist- she won't schedule you if you're not an 'active' patient. Went here years ago and had a great experience. Tried to get my dog in for an appointment- she confirmed they had appointments available but refused because it's been 'years' since we've been there. Guessing the original owner/vet isn't active because it's definitely gone down hill. Definitely in it for the money and not to care for sick/injured animals. Save yourself the headache of trying to get through the extremely RUDE AND DIFFICULT receptionist. She's definitely loosing patients for them.
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April 2022 by Jackie L.
We had to say goodbye to our 17 year old Puggle today. The entire staff was warm, compassionate and caring. All the steps were explained to us in detail and we are so appreciative for their kindness! Dr. Jacobs was amazing!!
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December 2021 by Amy Ryman Benavidez
We are on our 4th pet and have come to love and trust the folks here. Our latest experience has been with Lene Lox, our trainer for Stella. (Notice I said “our” trainer because we all know the humans are the ones who need training!) I so appreciate her positive thoughtful approach to all situations. There’s no punishment, but more well-timed praise and setting her up to be successful, not letting her practice bad behavior. It’s been a fabulous experience!
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November 2021 by Lynette H.
Excellent care! Knowledgeable kind staff. Feels like family... We've had the honor of having Dr. Olsen care for our 2 labs and currently our new Kitten, Pasta. They offer quality treatment while working within your budget. Happy client since 2002. Highly recommend
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October 2021 by Hannah McDevitt
I just had a very scary incident happen with my 7 month of German Shepherd, Bucky. Bucky chewed up and ate an electrical cord and I immediately called Brentwood vet after I had discovered it and we always see Dr. Jacobsen. She saw Bucky and helped to see if he could pass some of it which he passed about 75% of it! But there was a chunk that wouldn’t move so she called OakVet where he ended up getting surgery. She highly recommended them as she felt she may not be able to take
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August 2021 by M R.
Where do I begin? Let me just say if you are looking for an amazing vet hospital do not hesitate in bringing your fur babies here. The care I have received has been above and beyond. Every single staff member I've came in contact with have been so awesome, so patient, and so empathetic. There is not enough great things I can say about Dr. Jacobsen, I've seen social media posts and word of mouth talking positively about her and wow were all the amazing comments on point. She is so caring and knowledgeable, she absolutely puts her heart and soul into her job. She is a gifted east bay Dr. Doolittle! very grateful I chose Brentwood Vet for my fur baby's care.
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June 2021 by Katie P.
They were able to get me in the next morning after telling them I had taken my dog to emergency vet the week before. The doctor was very friendly and knowledgeable and explained the radiology report that the emergency vet (different vet) had failed to call me back to explain. They did not over charge and I was surprised by the low cost for the exam, updated vaccinations, and a pain medication for my dog. I've been looking for a great vet and have switched between about 5 of them in the last few years but I think I've finally found a great vet! Thank you for being amazing!!
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May 2021 by Sarah B.
I can't say enough good things about Brentwood Veterinary Hospital. They are compassionate, have great customer service, and they did a great job taking care of my Great Dane, Bo. He lived a long and happy life, just passing recently at almost 13 years old. Over the course of my time with them, Bo had a number of health issues and I always felt like they were my partners in keeping him well. When it came time to say goodbye, they were the most supportive team I could have asked for. Just yesterday I got a card in the mail from them that brought me to tears (in a good way). They consoled me for my loss and talked about what a special dog he was. If you are looking for caring people, who will treat your pet like their own, this is the place. Thank you to Dr. Rugyt, Dr. Jacobsen, Dr. Demathieu, Rachael, and the entire team - you are all amazing!!
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April 2021 by Ernesto Jr S.
We love our Vet and her staff! We drive 15-20 mins farther from our nearest Vet clinic just because of their staff and customer service training. Why is everyone so happy here? Love it! Our Dr is kind and very informative. She is patient and explains our different options for Kalani and what to expect in the upcoming months. Keep up the AMAZING work BVH!!!
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March 2021 by Anayansi F.
03/30/2021 I had been taking my dog there for 2 years and yesterday I called to find out if I still wasn't able to go inside with my dog as she has an appt. Laura told me I couldn't. When I told her my concerns about that she offered to cancel my appt. I told her no I had no choice now because I wanted my dog to be seen. Her reply was "you always have a choice, you can find another vet".. WTH! What kind of rude reply is that? So yeah I cancelled the darn appt and I am now looking for another vet. They lost a customer that's for sure! Very poor customer service
