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February 2024 by Carissa A.
this is a no customer service bank. They could care less about a persons issues with their bank. A black male employee showed me zero concern or care when i asked for help . . .he was not a bit interested in helping me.
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December 2023 by Darlene Giles
They take out too much money for one place too many times
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July 2023 by K. Silva
Always great customer service at this branch, very professional and helpful. However only one, two tellers usually on duty. I run into make a mortgage payment but there's usually always someone who needs extended help (which holds up the line 9 out of 10 times). They need someone who can jump into help when line grows (there's usually plenty of staff there). I never know how long I'm going to be there.
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May 2022 by Jeffrey H.
I needed to put cash in the ATM today so my guys can make a large purchase but I couldn't get to the ATM because you're door doesn't work. youve failed me on several occasions now, I'm done
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March 2022 by Lizz E.
We made an appointment with someone that had transferred to a different branch and they were able to accommodate us with Marco who was great. He walked us through everything didn't waste our time. we were in and out of there pretty quick.
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February 2022 by Shelley W.
This is the worst bank ever. We have been banking with them for 20 years and they have done some really shady things in the last couple days to us. Used them for business and personal. We are taking all our money and moving it elsewhere. Your awful chase!
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February 2022 by Natasha S.
Wanted to open a checking account with my teenage daughter today but apparently there is no one available there to assist us , we were told to come back another day ??!!I guess you just lost a potential life long customer.
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November 2021 by Marc Friant
Needed to talk to a Banker, Stood there for 10min and no one even acknowledged me even when I looked at them. Headed to bank of the west
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September 2021 by Cathy M
Always clean and neat. Tellers are friendly and helpful.
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July 2021 by Mary R.
I would actually give it 0. My father has been a LONG-time Chase bank customer. He is aging now and wants to put my sister on his accounts. They recently went in to the bank and added her name to his accounts. The person they saw made it so and then went on a two-week vacation. But ... the "powers that be" above the local branch decided there may be "elder-abuse" related to the new name on the accounts and put a suspension on them. My sister went to the bank, after receiving a derogatory letter, and was told by a very rude lower employee that there was nothing he could do, and her name was not on the accounts. She left in disgust. Today we met with the original back-from-vacation employee that she and my father had spoken with, and he understood the mess up and tried, in vain, to remedy it for us. One of the accounts that had been suspended has money deposited into it and payments paid from it. He called the "powers that be" and tried to re-open at least this one account. No luck. We are left now having to figure out which direct deposits have now been rejected and which automatic bill payments have not been paid. We were lucky to get our 91-year-old dad into the bank the first time to set up putting his daughter's name on the account. Having to get him there again today was not easy. We closed our accounts and will seek out a credit union immediately. We cannot recommend Chase bank to anyone. I told the back-from-vacation employee, who really did try to remedy things, albeit too late, that his co-worker lost a $250,000 account, and he might want to seek employment with another, more reputable bank.
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June 2021 by Kris Allshouse
We switched business accounts to Chase. It is frustrating to call a branch and have no one answer. I prefer humans but Chase provides more of system-based business account. Generally not please with this bank. I'll give it a year before we switch.
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May 2021 by Sea B.
Every interaction I have had at this bank branch has been positive. It's such a more positive experience than I had with either BofA or Wells Fargo (the latter is awful). I appreciate the way I am treated by every employee I have dealt with at this Chase branch, from tellers to branch manager.
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May 2021 by Evelyn Soule
This branch is awesome! There is always someone to help you, no matter the problem. I’ve always walked out with my problems solved!
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October 2020 by celso rojas
Older quite short lady with blonde shoulder length hair around 60 IDed me after the transaction. I'd used my debit card and my PIN which disqualifies the necessity to ID. I was absolutely racially profiled.
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June 2020 by Jason M.
The worst experience I have ever had at a bank. I deposited a check Monday. I advised my account was overdrawn on Wednesday, even though, it said the funds would be available after the next day when I made the deposit Monday. I go into this branch to see what happened, as I had made a large payment based on being told it would clear. The Manager told me I had to prove the check cleared from the institution, or he would let my large payment bounce. Even though, I have a credit card with a 25k limit, been a client for many years, he could care less. Ironically, they cleared a check from the same institution already that I deposited Tuesday. They were either too inept or the manager was too lazy, to check that my check indeed cleared. I had to rush home and take a picture on my account, and take time off of work, then go back and show him that indeed it already cleared. They are fine with putting a hold on funds even though, they have already received them. I guess this helps their bottom line - time value of money. He was totally ok with bouncing the funds, unless I could prove they have them. After I show him that it was cleared, then he tries to be nice, vs. before, when it was like drinking water, if my account was overdrawn or not by their lack of action. Needless to say, I will avoid ever going to this branch again. Just wish it wasn't such a hassle, or I would change banks.
