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November 2023 by Eric Berry
My employer gave me my paycheck and they bank with Chase. It has a chase logo on the check. I went to a Chase Bank and I am a nonmember. I have done this plenty of times that other establishments, and they had no issue cashing my check as long as I present the forms of ID they request. This bank said they would cash it, but was going to charge me a $10 fee because I was a nonmember. I said no thank you and left and was so pissed. I’m never coming back to Chase Bank ever again for anything. I know I am not a member here but this prevent me from ever becoming a customer of this bank ever because of your stupid $10 fee.
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October 2023 by Quincy Collins
This is one the most rudest banks I have ever had the displeasure of trying to do business with. Not sure who answered phone cause he didn't give his name. I wouldn't refer them to anyone
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July 2023 by Eric Woudstra
Always fast, friendly service at this branch.
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May 2023 by Tracy Randolph
Reminder to Vikram Anand and David Chin: It is illegal to discriminate against anyone who walks through the doors of Chase Bank--and Vik, quite unwise of you to then disclose via life story how hard you've had to work to get to the top while 'others collect unemployment and you don't.' How dismal that two non-white men who no doubt are profiled on a daily basis worked so hard recently to find my nothing burger among a stack of trust documents. To quote Vikram Anand, 'I know what you did.' So do I. I entered Chase Bank in Brentwood expecting superior service, not blatant discrimination. Now that I have a Chase bank account due to my being a law abiding citizen, as usual, I really want you to know what I've done, Vikram: I have reported you for discriminatory harrassment. We're not exactly buddies now that I am a Chase customer. You either, David. I hope your talk with Chase Human Resources results in sensitivity re-training and that you both remember to utilize its tools next time you are in doubt, so that no one who looks like me ever again endures needless indignity at Chase Bank Brentwood.
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February 2023 by Dino Tafoya
They are always very helpful kind and courteous Vic is very very knowledgeable and pleasant to work with
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January 2023 by Jie Zhu
Customer service is dirt poor here. NO SMILE. Looks like they hate their jobs there. Talk to you in condescending tone and the guy there give us an angry look touching our money. I would deposit my money in Bank of America than coming here.
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September 2022 by Vex Evixx
Not a very pleasant experience. Got an attitude from my teller and witnessed another teller also be snappy with another customer. Was in line before closing time but because we weren't helped until 4pm, they were not willing to handle simple/normal requests. Have a business account and personal account - not very professional.
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July 2022 by Don Bill
I also had an unpleasant experience at this Chase branch. As many customers have already indicated, the bank staff seems to have an issue serving people, nobody was in the lobby answering customers' questions even though they were not busy helping customers, they just chatted about non-work-related topics behind the counter. It is a mismanaged branch and we are very disappointed. The manager of this location needs to be retrained.
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July 2022 by The Eclectic Nerd
Don't listen to the one star Karen's. Service here is fast and efficient.
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January 2022 by Kelsey Stacy
Not a very pleasant experience. Got an attitude from my teller and witnessed another teller also be snappy with another customer. Was in line before closing time but because we weren't helped until 4pm, they were not willing to handle simple/normal requests. Have a business account and personal account - not very professional.
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January 2022 by Mike Dewilde
Oakley's closed so came here to open an account. The manager sent me away and told me to come back next week. Not the customer service I'd expect from a bank. Sure fire way to lose a client.
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November 2021 by Juanita R
My issue with Chase is them refusing to issue a check to me. My account has been closed for months and there was a refund issued to me from a retailer close to $1,200. After being told it would be bounced back they have agreed to send me a check. As of today they're hanging on to my money and keeping it for themselves. The reason why I closed my account is my mobile deposits with my paycheck were being rejected suddenly and I'm disabled and can't drive anymore. I've been with another bank and have been so much happier. I've had family members express their reasons why they've left Chase as well. Sad what it has become after being a customer for years.
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September 2021 by Archie A.
Deena was amazing nice enough to Help me Before the store opened 10 min early and Ordered me another card will set something up to talk about my home mortgage with her such a trustworthy person with so much class loved working with her Please Keep Her Around Forever she Is Absolutely great !! Thank you for the Help Deena !!
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June 2021 by Murugs Karmegam
Chase bank overall it is a great experience for me. Whenever I visit a branch anywhere in USA they are new and neat. The people really responsive and friendly. Recently that is yesterday I went to open a business account the banker Shelby really helpful. She made it easy and accommodative. Business account manager Eppi was helpful.
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June 2021 by giuseppe mendoza
One of the employees there is too incompetent to take a simple request. I ask her to put all my checkings into my savings, and she only put $250. Please fire her!!
