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November 2023 by Dhrubajyoti Chakraborty
They kept me well informed with the progress on my repair. I got back my car before the estimated date. They were courteous in handling my case and got all items sorted for me with insurance. I really recommend them.Service: Painting
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November 2023 by Michael Reed
The quality of work has diminished and was told 3 times to reschedule for pick up. Vehicle not completed by initial date.Services: Steering & suspension repair
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October 2023 by Anita Bickham
Caliber Collision did a great job with my car’s body work! I’ve used them in the past in San Jose. I have to say they’ve grown with the times. Their texting me with updates kept my mind at ease while my car was with them! Great job on the repairs also! One would never know there was damage in those places.Services: Painting
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October 2023 by Jim Young
I brought a 2017 Range Rover here to replace the driver side rear-view mirror assembly. Apparently Caliber "didn't know we had to calibrate it" so it does not work correctly and the sensor is out of whack. Customer service was non-existent because after looking at it, their stance is it's my fault that they were unaware that vehicles nowadays have sensors which require calibration. This was after sending them the VIN and pictures of my car prior to getting the quote. So they told me to kick rocks and take my vehicle to another shop to finish the job I paid Caliber 100 percent of the money to do. If I owned an auto shop and customers had to take their cars to a real shop afterwards to fix my errors I would be completely embarrassed.I originally gave 5 stars because they also did some paint repair on the left rear that came out great, but after this headache it's not worth it. You can get paint repair done anywhere, I'd rather deal with better people.
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October 2023 by Xitlalli Baeza
They helped fix my car in such a short period of time. The employees consistently kept me updated on the status of my car.
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August 2023 by Ella Hancock
OMG! I would like to thank Excalibur Collision service gentleman “ Chris” I was kind of having a horrible morning before I went in for my appt. Chris was so unbelievably polite and courteous and very professionally well groomed as a service guy in such a greasy environment lol! He politely offered me a seat in the waiting room so he could access my vehicle and give me an estimate on what it would cost forwhat I needed he shortly came back and said let’s take a look at you car, I said wait you performed the work already? He said yes and myheart dropped because I didn’t know what it was going to cost and was not sure if I was going to be able to pay because I only had cash and no cards on me to pay additional if I needed too! “Chris immediately said oh no it’s on us it only took about 10-15minutes you’re good!!!!! OMG he made my day! I’m still excited. Mind you my dealership which is BMW wanted to charge me $487.00 and I refuse to pay that amount and thought of Excalibur would be an excellent candidate because they have worked on my beemers in the past! With that said My hat off to Excalibur Brentwood for awesome hospitality from the front desk Secretaries to the awesome free candy at the front desk…….most importantly your professional, awesome customer service and what most customers love honest and integrity. “ Chris I so thank you more than you could imagine. Ms Ella BMWX7.
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July 2023 by Steve Sanders
This place is the real deal. I have a 2023 f150 Roush and was really nervous to have anyone even touch my truck. Caliber Collision went above and beyond for me no questions asked!! I am 100% happy with my truck and will definitely recommend anyone to caliber collision in Brentwood. Huge shout out to the manager Chris!! Much appreciated!!Services: Painting
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July 2023 by David Cirimele
This place is the real deal. I have a 2023 f150 Roush and was really nervous to have anyone even touch my truck. Caliber Collision went above and beyond for me no questions asked!! I am 100% happy with my truck and will definitely recommend anyone to caliber collision in Brentwood. Huge shout out to the manager Chris!! Much appreciated!!Services: Painting
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June 2023 by Ellona Santiago
I've been having issues with my driver's side car door for a couple months now. It seems like someone tried to break in and was unsuccessful, but this resulted in my car door seal to lift which makes an annoying wind sound whenever I'm driving at high speeds. Had an 830am appt and Jorge helped me out. His team made some quick adjustments to my door which definitely made a difference. Thank you guys so much! Will definitely come back with any of my car issues.
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May 2023 by Matthew Lingo
After figuring out they used my full size identical spare as the replacement wheel for a damaged one, I just recently realized they installed the completely incorrect bumper on my truck and covered the fog lamps. I could have sworn my truck originally had square fog lamps and kinda scratched my head then looking into the now solid front bumper with no fog lamp square homes like original, they literally just covered them up with the bumper!Yes I realize it was insurance work and maybe they are not compensated as well as if it were private but come on , really!Services: Steering & suspension repair
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May 2023 by Andrew Poon
The staff at Caliber Collision were friendly, helpful, and accommodating. The receptionist was very friendly and professional. The technicians took me home and picked me up when my truck was repaired. The repair job was superior! This Brentwood vehicle repair shop will be my go-to for any future repairs and body work. Thank you for a positive experience!
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May 2023 by Tim Casey
Would recommend anyone They were very professional I had paint damage from a previous owner on the rear passenger side door on a 2018 Mercedes CLS550. About the size of an apple and also a streak down the entire door where they put bondo and touch up paint. You couldn’t tell until you got really close. The actual cost ended up being less than the quoted price and they let me pay half up front and half upon completion. They sanded it down and repainted the entire door. The painter did a perfect job I walk up to it and I tried, I really tried to find any flaws or and color difference. The painter matched the very slight sun fade (from being 5 years old car) perfectly. I know it was repainted but I can’t even tell. He even matched the amount of metallic flake in the “diamond white” paint that is a stock option from Mercedes. He also got the thickness of the paint layers the same as the other panels.Service: Painting
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May 2023 by D Toal
The worst body shop I’ve ever worked with. The damaged items on the car and are trying to deny they caused the damage. Interior carbon fiber door trim broke and they presented it like that. Very unprofessional.Services: Exhaust
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May 2023 by Maysoun B.
Today is 5/16/23 . Update on my Cadillac ATS 2018 today my car got inspected from state of California Bureau department of automotive repair . I will get the inspection report next week because they need to get some information to add it to the inspection report . I been having my car for only one year and half and when i got my car it's in very good condition because the person who had it before me he have it in the garage all the time . After this people destroyed the car so the car worth a Shit . The problem this people damaged many cars it's not just my car ((but I am the worst)) . I am in shock where is the manager at Caliber I want to ask him if he knows anything about cars!!! Why he told me the engine light on my car because the car needs oil change?????!!!! Seriously. Believe me when I took my car to do oil change like the manager said to me the oil change guy he looked at me and he said the oil in your car is %82 good I told him about what I am dealing with then he said it's better to do inspections for your car because it's like they damaged allot in your car and it's truth. Caliber damages allot in my car
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May 2023 by Ron M.
Can't answer phones, can't seem to get parts. Blame is with others but I found OEM parts in Concord, and my mechanic found it in Arizona. I suggest staying away from this outfit, makes the industry look bad and why people don't trust it. Edit 5/10/2023 Don't let them fool you, they only respond on public forum, have not reached out to me from my bot contact last week and this week. Stay away if you don't want grief when your car needs body work.
