I entered FedEx and spoke to one salesperson. I described what print job I needed, which was a posterboard 15 x 15 for the first day of school for my daughter. He instructed me to email the image to
[email protected] and wait for a code to allow printing access. Once I retrieved the code, he instructed me to wait back in line for assistant manager Sheila to assist me with the print job. Sheila instructed me to resend the image because it was too small, and I did so, and we were able to get the right size, 15 x 15. I was in the store for a total of 30 minutes, and no one told me while standing there I would not be able to get my sign printed the same day, which I've never had a problem with in the past at any other location but this one. Once I was told I could not print the sign, I said something to assistant manager Sheila saying that nobody instructed that I would not be able to get the poster printed today and told her that I specifically asked to have the poster printed today. She responded, "I would have to come back tomorrow because she had too many projects she was already working on." This is super unprofessional and had never happened to me before. I do So many of my print jobs with FedEx, and I will no longer be returning. The assistant manager, Shelia, assisted a woman before me and did a same-day print job. I made mention of that, and this is what a supposed to happen when customers are in the store. It would help if you serviced them first or let them know upon arrival, so time is not wasted due to a lack of communication and professionalism. It was completely uncalled for, as she stated, "she had too many other projects she needed to compete and would have to stop to work on my project so I needed to come back tomrrow." No, thank you. I will not be returning, and I wouldn't want anyone representing my brand or my company in that manner. Straight trash. You just lost a gem, thanks! KeAna Elzie remembers that name.
