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November 2023 by Srk Reddy
It’s says they close at 7pm and I’m there by 6.25pm!! disappointed to see it’s closed. Done with this game and I feel it’s better to order online.
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October 2023 by Froughullah azizi
Good but expensive
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May 2022 by Sophia I.
Saw some employees picking on a young girl for being on her phone. She looked really young so I don't know why they would. They were so rude to her and I wanted to say something but I was already leaving. I was surprised that they were mad about that seeing as the employees were on their phone watching a video when I came in and asked for help. I hope their manager starts investing more in customer service training and I hope that young girl is alright. I didn't end up buying anything because the employees ruined my experience. I knew this place had bad reviews but I thought that maybe it wasn't true but turns out I was wrong. If you had to pick this place or Hell, my advice to you would be to pick Hell.
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May 2022 by Pom Pom P.
I wanted to buy protein powder and I found GNC close by to where I live. The workers there seemed nice since they greeted my friend and I and asked if we needed any help. I was looking around and I was on my phone to check the reviews of certain products (which I think is pretty normal to do to make sure the product is good??!) As I was reading the reviews, I overheard one of the workers complaining, "They're just on their phone! Look!" I don't really remember much about what they said but they were definitely complaining about me being on my phone and taking a "long" time. After one of the workers said that, a worker came up to us and asked if we needed any help :/ When I went up to go pay, I'm pretty sure the one who complained about me being on the phone said, "Are you ready to pay??" in the most condescending tone ever. I'd completely understand if we came in last minute before closing but we came in an hour before they closed. Now I see why this place has such low reviews because of their employees.
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February 2022 by Bryan W.
Weird vibes...no sales indicators on any products. Had to ask about almost every selection I made. Dudes working seemed nice enough but the store just had a bad vibe about it. Still spent almost $200. Not sure if the location deserves the revenue though. Hope it changes.
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September 2021 by Michelle M
The people who work in there are always super helpful
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May 2021 by mike wright
Won't answer their phone.
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May 2021 by Celayne J.
This is the 3rd or 4th time I have been in this location and finally had to write a review. The staff here are a bunch of bro's that literally do nothing. Each of my visits have been the same experience, so I guess you could say that they are consistently providing horrible customer service. Walking in today I was acknowledged and asked if I needed help with anything. When I walked up to the counter where 3 young men were sitting around and watching a video on a phone and asked for a certain product they pointed me to the direction of the item. Again I asked as I was unfamiliar with the item and again he pointed me to the shelf. I'm not asking for a Japanese knife set demo here, I would just appreciate it if one of the 3 guys sitting behind the counter could walk me over and show me what I was looking for. There was no one in the store besides me. The store's phone number doesn't work, so you literally have to drive down to see if your product is stocked, and then once you are there you are not valued enough to actually get any sort of help! I would prefer to spend my money at a local store, but after continued horrible customer service experiences, I have decided to shop online. For the prices that we pay for these supplements, the employees could be a bit more helpful. Later Bro's. You suck!
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March 2021 by Colton P.
One of the bigger GNC's around the area and has an amazing stock of products. Employees have great knowledge of nutrition and great with customer service!!
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February 2021 by Estefany G.
Worst customer service. Both employees were sitting down not doing much. When they rang me up they literally made me reach for my products that were near the register! Never going there again.
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February 2021 by Stephanie Villa
My boyfriend and I just stopped in to pick up a few products for the first time from this GNC and it was AMAZING. We were used to typical GNC’s that carry the same BS products..but this GNC is by far the best of them all because they are privately-owned and get to choose the HIGH QUALITY products that they bring in. The customer service was also AMAZING. Overall, just stop going to other GNC’s because this one is where it’s at...STEEL CITY GNC!!
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August 2020 by Meagan Y.
Super friendly staff! The guy working today was really great! Nice products as well, plethora of flavors of most things
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August 2020 by Sweet H.
I used it as my amazon pick up. One employee refuse to scan bar code and only search by last name and claim my package wasn't in the back room. The other one did follow procedure.
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June 2019 by Jay H.
Literally the most incompetent people I've ever seen working at a business. They don't even know how to do a refund for products they told us to get but we're wrong. Find someone who knows what they're doing. They say oh buy two get one free you're saving so much but then the guy who is a cashier doesn't know anything about the product charges you 3 times for something and still has no clue what to do. Never coming back to this location again. They look like deer in headlights when asking for questions about anything. Highly recommend having a manager here on the weekend as well so they can help their customers. They can't do a refund because there's no manager? What a joke
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April 2019 by Migue Sant
Horrible customer service. Used to be good. I always bough in bulk $300-500 at a time. When a product was bad (clumpy) they always exchange no problem. Now manager says they don’t only if 30 days old. Whaaaaat? SMDH!!!
