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March 2024 by Shay Swain
I had an amazing facial done with Breonna. She explained each step in detail and took her time with the service. She was gentle to the touch and made my experience relaxing. I will be booking with her again.
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March 2024 by Colleen Burkhart
Never going back. I use to leave big tips for these massages because they use to be good enough to leave a big tip for but the quality just kept going down and down….. yeah I stop my membership a while ago and let’s just say they did not like it and let’s just say I don’t care enough about them after they showed me there ugly side …. took my money elsewhere.
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March 2024 by Samira Popal
My teen had an appointment yesterday, 2pm appointment, she came to get her at 2:13 by the time she got ready and she checked her skin it’s 2:35. Her facial was cleaning face using ultrasonics device to clean her nose pore with extra charge 15 dollars. She was done by 2:55. I am not sure what type kind facial this place give with 100 dollar charge for an hour and then the extra tags in. $120 dollar for 20 min. I was very disappointed cuz this is not how you give facial, The process was more of selling products and adding extras. I will not go back there. It’s important when u book for 60 min must give at least 45 min of service. Just washing the face and scrapping the most only ultrasonice device IS NOT A FACIAL TREATMENT. Quality comes with time.
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March 2024 by Raquel Smor
First time at Hand & Stone in Brentwood and I’m hooked! My esthetician Amy was amazing! Left there skin just glowing. I’m signing up for a membership.
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March 2024 by Kirsten Traylor
In the end it's who you see. I've had some real duds. However, Noah is the best! He is the only one who has actually listened to what I needed and gone above and beyond. I've been to him 3x now and refuse to to anyone else. I even tried cupping for the first time! So cool.
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March 2024 by Valarie Fleming
Just had a massage yesterday and I am still relaxed
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February 2024 by Megan Aguilar
Best place! I will definitely recommend to everyone! Very knowledgeable!
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February 2024 by Candace Troutt
Julianna is the truth. She listens and is very intentional with her work. I'm an MT myself and usually just get whoever is available but I've found my person. Bookings in advance. Thank you, Julianna.
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February 2024 by Chef Ericka Means
Very nice clean and quiet. Great massage.
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January 2024 by Merchelle Gilliam
Service was awesome.
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January 2024 by MARIA DONATO
I came to redeem the birthday gift card given to me by my best friend in NY. I had an appointment at 3 PM. Had to fill out questionnaire which is understandable. I realized that this place is kinda like Massage Envy where you can have a membership to get discounts I guess but will pay much more if not a member. I have a regular place I go to in Pleasant Hill but again, I'm just using what was given to me. Anyway, after answering all the questions, I met Luisa. She was the one that's going to massage me. She was nice and pleasant. She started at 3:06 PM and finished at 3:55 PM which was disappointing to me. Not quite the 1 hr I was supposed to get. I had to pay extra for a mini hot stone massage. That was okay but what bothered me was the hot, wet towel she keeps putting in my back while massaging me. It was hot for just a hot second but while massaging me, it gets cold. I didn't know she was going to do that the entire massage. It was not relaxing for me at all. It is hard not to compare this place and the service I got from the regular place I go to. A lot cheaper for sure and hot stone was included in my massage plus deep tissue. I asked for deep tissue too and I was told it was extra. My best friend chose swedish for me. It was okay but I asked if I could have deep tissue instead but I was told it was extra. So, I chose not to get it because I was already paying for the hot stone. Anyway, after the massage Luisa recommended that I go back after 3 weeks and a full hot stone instead of mini. The cashier though not pushy, asked if I would schedule the next appointment but I already knew I won't. She also asked me if I would leave a gratuity for Luisa and I told her that I already gave it to her in cash. The place was nice and clean and staff were nice. But, I was not satisfied with the service and will not be back.
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January 2024 by Jessica Luis
I’m Jessica and I have gone to hand and stone for my last pregnancy the entire of 2022 til I gave birth in Jan 2023 it really helped soothe my body and prep my body for labor now I’m pregnant again and continuing with prenatal massages to help ready my body this time around as well. So caring and thoughtful staff always making sure you are safe and comfortable. The place is very clean and gives you such a luxurious experience.
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January 2024 by Justin Dagher
I wanted to gift my wife a massage. When discussing with the receptionist she said the fee for a first time massage or facial would be $89. I decided that a gift card would be the best way to gift this to my wife. When making the purchase I verified that a gift card can be used for a first time massage promotion. The receptionist consulted with the manager and the manager came out of the back to confirm that the gift card would be acceptable. Fast forward to my wife scheduling a massage and the rude receptionist that day said we can not apply the gift card to a promotional offer. I told her I spoke to a manager about this already and she said the manager will call back within 24 hrs to see what can be done. It’s been 2 weeks and every time I call the manager is either not there or busy. And now my wife doesn’t even want a massage. I don’t recommend this location if you are looking for good customer service.
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January 2024 by Linda Tapia
Love this place, clean, professional staff, great services and products, and the massages are fantastic! Beend a member for a couple years. Self care is important to me and so maintain the membership.
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January 2024 by Kimberly Stokes
Wish I could give a positive review, however the manager McKenna was less than helpful to resolve an issue. My 17 year old son booked a sports massage using my mom's service - we were not told of the upcharge for the sports massage at the time of booking. Once there, he was told no one was certified to provide the service and offered to reschedule. Since he had already taken his time to go there he proceeded. The therapist offered a "cup massage" but did not disclose the fee. He is 17 - the adult that was on premises with him should have been consulted to agree to the charge. I contacted the manager and in light of the issues requested a refund of the $40 charge which she refused. Of course, had we not been able to make the appt they would have charged us a fee - but not being able to provide the service we booked doesn't warrant any compensation. McKenna was less than helpful and it soured our experience.
