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January 2024 by azadeh shenas
Closed 12 to 1pm very annoying experience
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January 2024 by Amir Shenas
Our 2nd rental with no where near an airport car rental experience.
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July 2023 by Massoudjan Brentwood
company in this area4525 O'Hara Ave ABrentwood ca 94513The person who was working his name is Phillip. I'm writing a complain about him because that he is very rude, obnoxious, and kept cussing at my wife. Someone scratched the back of the car and we didn't realize and he kept yelling, cussing, and accusing my wife of lying. He wouldn't let anyone speak, he kept cutting me off and never let me explain mtself. I am talking to my insurance to fix the scratch but I will never rent a car from this company again.
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June 2023 by Margie D.
My personal car was involved in a minor fender bender. Booked Hertz through my State Farm app. I had a confirmation number, pick-up date and pick-up time. When I arrived I was told I did not have a car. The man who was working wouldn't even look at my cell phone to see the confirmation, just insisted I did not have one.
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April 2023 by J G.
I was a bit apprehensive given the poor reviews but I had the best experience renting from this location. The staff was helpful, they are really busy, but very patient and kind. Checking in for my rental was quick and easy. Returning it was even easier. Even though there aren't many rental car options in the area this is definitely a go to for my rental needs.
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December 2022 by Melissa B.
Was refused service because they don't accept debit cards. Odd since they accepted my form of payment online and confirmed my reservation. I have to drive my car 30 miles to work tomorrow with a faulty engine because I wasn't allowed to rent a car. Refusing service to someone who can pay for that service is illegal. Considering legal action.
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October 2022 by Von B.
Manager Brittany Brown provided me with excellent customer service! She understood the needs of what I wanted for my rental. She demonstrated empathy and was very professional. Thank you Brittany for the awesome experience!
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September 2022 by Victoria S
Phillip and Britney where really helpful and professional when I rented a car there. However, one of the cars I rented had a strong smell in it. I had to return the car the next day.
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August 2022 by Ro Ortega
Here we go again Hertz Brentwood!! Absolutely no consideration for their customers! I reserved a car vis hotwire today, I was smart enough to contact hertz this time before heading down there, they informed me (again!) that they don’t have a vehicle to rent me!! So basically they have nobody not even a computer system that keeps track of their inventory. They just allow people to make plans around their false information forget that these may be very important reasons these reservations are being made! (Flights die to work or funerals!) and last minute they inform their customers that they don’t have any vehicles?!!!’ Wth is wrong with you people Hertz?!!! No empathy whatsoever! It’s almost as if the woman who answered thought it eas funny as she spoke with a smirk! Never again Hertz! You operate like a ghetto corner car lot who lends people their lemons! Shame on you for the way you handle customer service!!
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June 2022 by Audrey S.
Thank you Brittney with you're warm support and help with my stressful emergency rental. You're absolutely amazing at your job. You kind words and thorough support helped me get through my day easier. Absolutely professional!!
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June 2022 by Dounia S.
Nightmare avoid at all costs, try any where else besides hertz , horrible customer service horrible staff , could not be bothered , lots of lack of empathy
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May 2022 by James harris
My experience at this place has been amazing the manager Brittany is always upbeat and hospitable. Not only does she greet me with enthusiasm she is very knowledgeable of her job and makes sure I get exactly what I desire in a rental. The extensions she takes care of right on the spot I have been renting there for the last 5 months and there is no other hertz I would rather rent from or rental car place period.
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May 2022 by Ann Agnew
I've rented from this location several times and have had a great experience each time. Upon arrival I am greeted by Brittany. She is always pleasant and is very helpful and knowledgeable about cars/suvs. She has always treated me with a smile and acknowledges that I rent from them continuously.I've always been able to get the type of vehicle I needed and if that vehicle was not available, I get something very similar.This is why I continue to return to this location. I've rented from other Hertz locations local and out of state, but never have I've met an employee who seems to really love their job.
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April 2022 by Brian P.
Brittany was awesome today (and yesterday) and I can't wait to come back! Just moved back to the area and I've always had great experience with Hertz and Brittany reminded me of that! Thank you and see you soon!!
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March 2022 by Sesame T.
I don't care that they are a little understaffed, none of that. Customer service from Brittany was exceptional and so so pleasant. They even sent a car to pick my mom up. Kind Customer service is something that hasn't been apart of society for a while now. Brittany you are a gem. Please keep being YOU. God bless you.
