-
April 2024 by Nylanie S.
The worst Home Depot I've been to! The customer service is horrible! Employees are rude to customers and just talking and laughing on the job but can't help customers locate items in the store. Don't waste your time coming to the Home Depot in Brentwood, Ca
-
March 2024 by Joseph M.
The WORST customer care & service, period! I am so upset that these companies don't seem to give a crap about anything or anybody anymore. This is not the first time I've run into this at this location, but I have called numerous times to get a kitchen sink replaced. I have had a Home Depot credit account for years and they keep upping my limit and I never use them because they seem to not ever want my business when I have something to be done. I want somebody to come and rip out my old kitchen dual sink And took pictures and detailed measurements as requested and emailed them to somebody in that department. I was promised that I would get a call back with a quote within 24 hours. It is now been 72 hours and when I called to find out what's going on, nobody seems to know anything, the person I spoke to is an In, her supervisor whom she told me would help her wasn't in, and nobody seemed to care, nor want to do any work to figure it out. I think called the Pittsburgh store, thinking that maybe they one of my business and the person told me that the people I needed to talk to weren't in today to call back tomorrow. Are you kidding me? I will take my business now to somewhere else that actually wants my business. I have a nice large credit account at Lowe's but I've had similar problems there as well so who knows maybe I'll just stick with my own sink because I'd rather stick with what I have now then to spend any money on a company that treats their customers so terribly! I used to work for the fence company that did all of their fence and decks all up and down northern California, and I personally was in charge of 18 stores and never treated customers like this! Home Depot, I hope your district managers, and everybody in upper management sees us because quite frankly there needs to be a lot more accountability with your company and the people that work there. I'm sure that if I'm being treated like this, much more people are as well and that really is sad for a company because the amount of money that you're costing place you work for is ridiculous. I hope the people that treat people like I've been treated get fired because you don't deserve a job.
-
March 2024 by Sadig A.
Today's visit to Home Depot was quite productive as I sought to refresh my backyard for the spring season. The selection of flowers and other plants was impressive, offering plenty of options to suit my landscaping needs. While browsing, I did find myself inspired by the array of choices, sparking several ideas for my garden makeover. Although prices were reasonable, I found the staff's knowledge on flowers and plants to be hit or miss. Nonetheless, the detailed labels accompanying each plant proved to be informative enough for my purposes. Overall, my experience at Home Depot was satisfactory, providing me with ample inspiration and resources for my backyard project.
-
February 2024 by Christian White
There was stories of employees being rude and I believe it they sometimes are really rude and service with flooring and service in general is trash.
-
January 2024 by Nicholas Scarbrough
It a good place to find things u r looking for but good luck finding help
-
January 2024 by Two Sheds
For goodness sake, it's Home Depot! What do you expect other then lots of stock that's kind of jumbled about. They have lots of stuff if you can find it.
-
January 2024 by William Robinson
Excellent selection. Big store.
-
January 2024 by jaimes mauricio aurora.
we asked for someone to help us open something for us like three times and NO ONE came. (there were many employees just chatting with each other) Left the store empty handed ?
-
January 2024 by Gerald Essenberg
I loooove this location. Always friendly people and they have a great inventory ... you'll always find what you came for!
-
December 2023 by Rudy B.
I went to this particular Home Depot in Brentwood and had purchased a Toilet along with Toilet installation service. The cashier in the customer service was pleasant however when she couldn't get the toilet installation request submitted she paged the acting "manager" named Michelle (this was during the evening hours). She came up to the register with terrible customer service. Michelle glanced at me but did not quite acknowledge my presence. It looked as if she was in a hurry. She exchanged words with the cashier shaking her head no. I asked her how much the toilet installs were. She said that they didn't do them here and that they only did water heaters and just left. The cashier asked me for my zip code and tried to help me search one of their "third party contractors" but said that she still wasn't able to come up with anything. After leaving the store, I decided to email and call the "installations" department myself. I received a call within 2 business days from an employee named Sandra. Sandra was able to give me a call back and was actually very helpful. She got me coordinated with a contractor within 30mins and I was then able to set up an appointment on the same day. Sandra, thank you for your assistance! Your customer service was phenomenal. Michelle may need remediation on her work ethic and communication skills.
-
December 2023 by J W
Moody employees.
-
November 2023 by Jeff Pizzagoni
Just another depot with some decent pricing for home goods!
-
October 2023 by Clinton Miller
Hey, if you want to go in there and get some free expensive tools and stuff, I suggest you do what I saw a couple of homeboys do I wish I had a video of it and I'll tell you what unless an employee sees you doing it. You didn't do it from what I hear, Hey, get yourself a baby carriage. Get container and there are little sun shade thing there. So even 2 guys pushed the store around, which is unusual and stupid. Won't catch any attention when you're walking out with the whole bunch of saws and stuff, and there's drop right in the back seat of the car and boom, you're off Jose.
-
September 2023 by Wendy G.
It's Saturday afternoon and Home Depot is packed. The only sad face I saw was the guy sitting at the table for " remodel baths" or " sign up for this" Christmas decorations alreadyHalloween is a month a way. Love looking at the Halloween stuff there. I was there buying things for a Halloween decoration. The paint guy was nice, got some green and copper color for my witch cauldron. Black chain rang up wrong, so went back in and the customer service person" Nikki" was very helpful. She was going to call hardware to help, but figured it out in her own which I appreciated. She got my mistake fixed quick and easy and I want to say " Thank you Nikki"
-
September 2023 by Bob O
I good luck getting help finding what you’re looking for understaffed and underpaid for what these guys do. Five guys burgers employees get paid more than the people that work at Home Depot. Anyway, I’m sticking to Lowe’s.
