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March 2024 by Hanife D.
Underwhelming experience at Safeway on Balfour Rd in Brentwood. While the store was well-stocked and clean, the service left much to be desired. The cashier was unhelpful and seemed uninterested in assisting me, which made for a frustrating checkout experience. Despite the store's potential, the subpar service brings down my overall rating to 3/5 stars. Hopefully, they can improve their customer service in the future.
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February 2024 by Deborah Heffelmire
Always getting exspired items me and my husband have difficulty getting around so my husband goes shopping and once again exspired items they are not cheap but to hard for us to return I want to report to BBB this was bought today 2/4/24
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February 2024 by Jennifer N.
This is definitely the nicer and more spacious of the two Safeways in Brentwood. Aisles are nice and wide and they always seem to have enough registers open. It's a cleaner space and much more well stocked. It's a little bit further for me to drive to, but worth the extra few minutes for an overall more pleasant shopping experience. Nice clean restrooms are located at the front near Starbucks, which is always a nice touch: Their floral and produce departments are always pretty and bright. At the other location, on 2nd, I sometimes leave without finding things on my list. This is a way more pleasant experience with more variety of items, more parking and friendlier staff. If you have a choice, try to make this your local Safeway,
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January 2024 by Ace M. Pratt
Was double charged for a 6-pack of beer, when I pointed out the price being wrong on my receipt, cashier made me walk to to take picture of price on shelf to prove I saw what I saw. By the time I came back, she realized her mistake and refunded me, but didn’t include the tax. When I pointed out I didn’t get that back, one of the workers told me they don’t generally give back tax on refunds, then told me to take it up with customer service. Waited at customer service desk for 10 minutes before someone came up to help and give me back the full amount. Considering they’ve raised their prices to be on par or worse than Raley’s, and without the good customer service, I’m honestly done with Safeway.
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January 2024 by William Robinson
Plenty of choice here.
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December 2023 by DMK20006
Excellent customer service ?
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December 2023 by Chio S.
They need baggers from 5-8pm. They are always short staff. They need some part time workers during the holidays.
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December 2023 by Richard Dodson
Large storeHas everythingReally great staffPlenty of parkingStarbucks inside
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October 2023 by Kam W.
Del at the deli section is amazing!!!! Always the best customer service, so nice and loves helping everyone. We were having a problem with the barcode and he helped us out and made sure we got the item we were looking for from the back stock they had in the deli. He deserves recognition for his kindness/great customer service!!!! Thank you Del!
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October 2023 by Praneet Raj
Safeway as usual. They have a US bank location along with a Starbucks inside Safeway.We order kids cake over here.
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September 2023 by Ashley W.
This review is for the bakery department. I don't know who specifically decorated my daughters cake but i wish I did! I would ask for them personally every time because wow! It came out beyond expectations! I printed off a picture to give them and they made it look even better! It tasted amazing, too! Thank you for the beautiful yummy cake!
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September 2023 by Carol T.
This is the 2nd time in a row I've ordered from this bakery and my order was messed up . I ordered a cake, was asked what colors? I said pink and white. What I got was pink and white writing, in a white cake. No decorations, nothing. No common sense at all. Will never order from there again!
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August 2023 by Sal S.
I was ordering from .com in the morning and got everything i wanted a guy named gabe, he was who picked and brought out my order and he was great amazing personality very respectful had a great conversation with gabe give him a 11/10.
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August 2023 by Matt F.
I was very disappointed by the customer service in the self check out line. I accidentally rang something up wrong. I asked the lady to take it off. She was kind of down talking to me. Like I'm supposed to know every situation in Safeway. I was going to get her name but her jacket covered it. The first two letters were MA. She shouldn't be working in customer service with an attitude like that. I've been in customer service, my whole life, and I would never treat anybody that way.
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August 2023 by Marilyn R.
Wanted to purchase corn bread, there was only 1 left. I asked the lady at the bakery, do you have anymore in the back? No this is all we have. It was 11am, were you planning on making more? No this is all we have, i said today is the 25th this was made on the 21st, there's mold already!! Not very helpful!