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December 2023 by Destiny P.
Very proactive team. I was pleased with the entire team members and the process of getting the task completed in a sufficient timely matter. Work environment is clean and organized. Felt welcomed.
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September 2023 by Valerie J.
Leeanne had a great attitude and give me a great service. To the gal that left a bad review about her. You need to Get In Contact with Amazon because they gave you the wrong information. I hope this finds that the UPS store is fantastic.
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September 2023 by Folasadé O.
Leeanne Leeanne Leeanne, you chose the right one boo because i absolutely have time today. Your customer service is absolutely terrible and I doubt its a representation of what UPS stands for. I simply was doing an Amazon return which I have NEVER had an issue with until I came to this location. I had to haul 4 very large boxes inside just for Leeanne to tell me that I need 4 different shipping labels and that was not Amazon's directions to me. I was simply responsible for dropping the items off with the return label provided and then anything outside of that is not in my scope of work rather UPS' but Leeanne clearly had an attitude, showed their frustration and provided no resolve in assisting me. I think a hug and a day off may need to be granted to them. I will go out my way to a different UPS location. And I will be calling their manager Robert too.
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July 2023 by Linda Nielsen
Big shout out to Leeanne. I had a document notarized and wanted to fax it. Unfortunately, I forgot to bring the fax number. Leeanne went online and found the number for me. Saved me a trip home and back. Big thanks.
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July 2023 by Michael N.
I normally come here to return Amazon packages. I figure it's much easier than KOHLs. I tried returning Amazon at KOHLs before but for some reason they always change the location which was a waste of time looking. UPS is very simple, but try not going during lunch break or rush hour to avoid the long line. The young staff here show no emotion or customer satisfaction. I guess they don't really like their job.
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May 2023 by Amanda V.
Went here early morning to send important documents. I was helped promptly by the owner I believe. He was training a new employee but was still assisted promptly.
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May 2023 by Masoom Sabri
Very poor service. I went store to post one letter via usps. I ask stamp to place on envelop they said you need to buy full sheet at $15 and I need just one to place on envelop.I went to different ups store and got stamp to place on envelop for $1.50 and they didn’t ask to buy full sheet of stamp.
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May 2023 by Deborah M
I often go here to ship Amazon returns. Recently I went in with approximately 8 pkgs. to return. Teresa helped me and she was very patient and helpful as I had to look for the return code on my phone for many of them. I appreciated her professional and kind manner.
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April 2023 by Google user
Robert the manager is an asset to this company. I struggled with the automated system to file a claim. As many times I called the corporate UPS number just to wait for a call back from a claims agent and not get service. Robert the store manager worked diligently to get a refund for my damaged package. He fought even to make sure I got the exact value for my item. This man needs a promotion, I am sure customer service is difficult to provide in such a busy and demanding profession. Yet, Robert made sure to follow up and make mail whenever I was busy. Thank you Robert you truly made my experience valued. :)
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April 2023 by Kyren Patrick
Robert the manager is an asset to this company. I struggled with the automated system to file a claim. As many times I called the corporate UPS number just to wait for a call back from a claims agent and not get service. Robert the store manager worked diligently to get a refund for my damaged package. He fought even to make sure I got the exact value for my item. This man needs a promotion, I am sure customer service is difficult to provide in such a busy and demanding profession. Yet, Robert made sure to follow up and make mail whenever I was busy. Thank you Robert you truly made my experience valued. :)
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February 2023 by Alyssa Z.
Went to this store last week and I was very pleased with the service. I was helped by Ruth and she was very kind and patient while helping with my returns even though they were pretty busy. I'll be going here from now on
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February 2023 by Anita Vergis
Had a great experience at this UPS Store! Leanne was so incredibly helpful getting my returns processed! I've been to this location several times before and the staff is always courteous and speedy!
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February 2023 by Dominique C.
Polite staff but would benefit from additional training. Came in this afternoon to send documents via certified mail and they recommended I try another store because they admitted that they DIDN'T KNOW HOW TO DO CERTIFIED MAIL. Huh??? How are you a UPS store and your store doesn't know how to do certified mail? The girl in the back said they don't do certified mail often so they are unfamiliar with how to do it.
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January 2023 by Real O.
This is my favorite UPS store. All the staff are pleasant and professional. My transactions have consistently been handled efficiently. I called this morning regarding Notary Services. Even though Robert was in the middle of helping another customer at the counter, he answered the phone professionally and politely answer my questions after a brief hold and finishing up with the current customer at the counter. Its obvious he has great multitasking skills. I could have went to any other Notary service, but because of the excellent way he handled my call, I went to this UPS store for the service. I Highly recommend this UPS store!
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January 2023 by peggy napier
went in with alot of items to ship and Leanne assisted me. she was amazing. she was the only person at the counter and she was handling customers professionally, timely, knowledgably and with humor! she was patient and just absolutely the best. I did not even know this UPS store existed and its the only one i will go to moving forward. I hope Leanne is there to help my un-organized self every time! 10/10 for her alone!
