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July 2023 by Amareswar Reddy
What a wonderful customer experience. Happy to start relationship here
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September 2022 by Tiffany S.
Great bank. I've never been so happy to be apart Of a bank. All the girls are great. Friendly and respects your confidentiality. Jenelle, Patty, Sam, Erica are amazing. I highly recommend this bank!!!
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July 2022 by Charmaine Abasolo
The staff is amazing! They are friendly and knowledgeable. If they don’t have an answer on the spot they always research it and call you back. Couldn’t ask for a better bank.
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April 2022 by Zach C.
Great Bank, been using the branch in Willits, and Santa Rosa, Ca. for years.
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February 2022 by Cathy Beverage
The staff here is friendly and knowledgeable. She took her time and answered all of our questions patiently. She even went over and above by printing something for us on letterhead. Looking forward to the next time I need to go in to do some in person banking.
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March 2021 by Jason Anders
Loved my experience with the ladies there and even with their better than most other banks hours, they actually stayed an hour late to get my transaction done. Great job Tri Counties Bank!!!
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December 2020 by Jessica W.
This review is strictly based off my interaction with one of their new reps aarion I believe was her name . She was very rude, came off pushy and fake trying to sell me a loan it felt like a car dealership . Bad taste in my mouth left after this,all the other workers are so pleasant . Hopefully they can train her more or get rid of her so it doesn't bring the whole place to follow her negativity .
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September 2020 by Judy A.
I have been banking with Tri-Counties since they opened their branch in a Raley's grocery store near my home in Brentwood. I have gotten to know every person at that branch over the years, and feel as if they are family. My son was 11 years old when he walked to the branch and opened his 1st savings account after Mimi encouraged him to do so. ( He is still banking with them and is 25 years old now) And Mimi is still with the branch as well! The staff is always dependable, friendly, and professional. I have nothing but great things to say about them all! Jennelle, Mimi, Samantha, Patty, Erica and Versha. Thank you for being there for our family!
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June 2020 by Taylor G.
I've been coming to this specific branch since I've been maybe 11 and I'm turning 25 in a few short months! I've received nothing but awesome customer service from day one! I can't tell you how many times I have lost my card. The tellers all know my mom, my husband and now my 4 month baby! I feel like I've grown up with them! They all know me, my husband and even my baby by name! I've never have had a bad experience with them! Thank you guys today for helping my husband and I with our accounts! I'm glad you guys got to meet the baby!
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November 2019 by Dusty Gordon
1 out of 5 times have I been in and out.The last time was the worst, about 20 minutes to cash a check!!!!
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January 2019 by Moqueam Michael
Gr8 service friendly people always make you feel welcoming
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March 2018 by Lucy F.
I needed to do another review because I can't stress enough how great this bank is! I'm in the middle of escrow in another state and I have had to get certain things done and Samantha today helped me so much. She went above and beyond... everyone there is amazing and I wish I could just move them and the bank over here to Nevada. Life would be perfect if that happened..Thank you Tri- Counties for all that you have done!
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December 2017 by J P.
I just wanted to compliment Samantha, I'm not a customer of Tri Counties Bank, however a relative of mine recently passed away and they had an account with Tri Counties . After receiving conservatorship of my relatives assets, I went in to get help from Samantha to close out the account. She was extremely helpful even though it wasn't the easiest of transactions and took numerous phone calls and a couple visits from me. She was always extremely friendly and absolutely did everything she could to make the transaction move quickly and smoothly! If I lived in the area I would definitely consider banking with them just based on her customer service alone! Thank you so much, Samantha, for everything you did for me, your level of customer service is beyond what people expect nowadays whenever they go anywhere! You are a diamond in the rough and definitely an asset to this branch!
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December 2017 by Kandy Hasson
Good people always have great customer service
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October 2017 by Jackie Gonsalves
According to the Eagle City Mobile Home Estates Manager Kathie DiSalvi...there has been a breach of at least 17 rent checks dated and cashed into the Eagle City Account from 2014. These checks were already cashed in 2014 from each resident and then again cashed causing many residence to have their accounts overdrawn, transactions declined and having to close their in good standing accounts. Per my personal conversation with Ms. DiSalvi...she is blaming this on Tri Counties Bank.
