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March 2024 by alphonso blunt
Great people, and customer service.
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June 2023 by Ronda R.
The staff at this branch is friendly and knowledgeable! I enjoy doing business here where I feel like I'm important- not just an unknown customer!
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January 2023 by Corey J.
Great customer service from a friendly staff. They took care of all my financial needs. Definitely go to this branch for all your financial needs and questions.
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March 2022 by Maryum J.
You can't a better Credit Union other than here! I feel better dealing with the union than a bank! No long lines great costumer service every time and you come to know everyone's name!
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January 2022 by Maria S.
***EXCELLENT*** Please let them I sent you, I get credit for it when you do. I have been going to them for nearly 12 years. I LOVE THIS BANK! Ask for Heather, Brentwood CA if you want to get a car loan, open an account, get a personal loan, she's your girl!! The manager.....uhhh let's just say that.....he wants to be heard and doesn't listen well, he talks loud and puts your financial business out there where everyone can hear. THE STAFF IS AWESOME THOUGH.
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November 2021 by Don Sams
Run any where else but here
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June 2021 by Andrew Gordon
Great customer service staff is the best. I seen in years. I have several accounts
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December 2019 by Anna B.
Dearest Debbie (Supervisor) I just wanted to thank you and your staff for the amazing service and kind treatment I've received today (12/27/19) at your branch in Brentwood, CA. I usually go to the UFCU in Oakland on Hegenberger (I work for the City of Oakland) so I will go after I get off my shifts in the mornings). Even on my days off, I will make the drive from Tracy area to Oakland because of their Staff members. Unfortunately that Branch closed down, so I searched for Branch that's closer to me. I found out today that there's a UFCU in Brentwood, but I read a review on yelp and it mentioned a customer had a bad experience with service here. FYI - This past Christmas was pretty horrible and I wasn't in the mood to get into it with anyone, so I was a little hesitant to come to your branch. But... I AM SO GLAD I DID! One of your Tellers/Loan Officer Ms. Heather Klemmensen, not only helped me with my loan, but she was helpful and explained everything in details, offered to answer any questions, and finished everything so fast and quick! All with a warm smile and kind soft spoken tone! I left your Branch feeling like a huge weight had been lifted off my shoulders and also confident that it was meant for me to come in TODAY and to your Branch. Thank you so much again for brightening up my week from a horrible Christmas!
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August 2019 by Maria Morales
The manager has impeccable customer service because he immediately gets things done.
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March 2019 by Roseanne D.
Have banked with this bank since it was ca Pacific in fact my whole extended family did that's how I heard about it notice they got some new employees who are so rude I tried to just close my account because they kept taking automatic payments out of my checking and savings but then overdrafting me anyways over a hundred bucks itried to work with them but they simply did not care and told me Everytime I come in there I'm rude I've been going there for 12 years now you tell me I'm rude so unprofessional I finally said f*** it just overdraft me twice I just want out of this bank well then I had to sign the electronic signature and she tied to get me to keep signing it about eight times mind you o cut eight out of ten tendons in my arm two nerves and an artery from it going in a window I litterly had to pull my sleeve up to show her so she would finally stop messing with me they have a total lack of respect for their customers and I'm also going to the better business bureau for this you have no right to treat people this way good riddance
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July 2018 by Michele Davis
Great customer service on the phone when I called to enquirer about this CU.
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December 2017 by Jeanne Neunkirch
I tried to open an account, but was told me hey could not help me to come back at another time. ( There were no other customers present.)
