The UPS Store in Brentwood is a locally owned and operated business offering a wide range of services including packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. It is known for being very busy with super long lines, but the staff works hard to be efficient and helps people quickly so the line moves fast. Customers report that the team is always friendly, sweet, kind, and helpful, greeting people immediately with smiling faces. Many note they have used the store for years without experiencing mistakes. The staff takes time to assist every customer, providing expert help with tasks like Amazon returns, tracking shipments, and urgent printing needs. While typically very efficient, there can be rare instances where a specific service is unavailable, leading to some inconvenience. Overall, reviewers describe it as an absolute favorite store deserving of high praise for its excellent and kind service.
Everyone in that store is very nice except for the older lady with the gray hair. Service is fast and friendly.
March 2026
Customer service at this location is Top Tier across the board! I have been assisted by multiple people....Same result each time 👌🏾
March 2026
The staff at the UPS store on Second St in Brentwood, CA, are friendly, efficient, and professional. The store is neat, clean and orderly. It is a very convenient location for Amazon returns and other services offered by UPS.
