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March 2024 by Kimberlie Cerda
Christopher and Hector run that branch with such care and professionalism! I cannot say enough. I worked with them for a period of months, weekly, and literally every time I was there, I was welcomed with professional, warm genuine kindness. Christopher knows his cars! Hector too, and his job is a bit more behind the scenes, yet just as important. Together, this quiet little beach office that sees many many people weekly, is run so efficiently, respectfully, and with care for each person that comes in gets full presence and attention to detail. This is a huge asset for any company these days—no one wants to be treated like a number or from a robot.Thank You to Christopher and Hector!I would highly recommend this agency office??✨?
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November 2023 by Walker -
Wonderful staff.. very professional and went the extra mile! Great service and car selection...
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August 2023 by Michael Huber (Mike)
Chris was very friendly and helpful.
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August 2023 by Michael Thomas Huber (Mike)
Chris was very friendly and helpful.
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June 2023 by Dave S.
They don't answer the phone - ever. Worst customer service ever by Hertz. Not sure I can find enough negatives.
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June 2023 by CP Panicky
Over charged me. Originally was $240 but was charged $360 TWO TIMES even after returning it early. I was also charged for gas when I returned it full. Now spending a week trying to rectify it. Never again with hurtz.
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April 2023 by Joshua Jones
This is an exceptional hertz location! Despite the limitations of being a small, remote location their service is always polite, helpful, organized and efficient, from Beverly and the whole team, and their cars are always beautifully cleaned and in great condition. Plus they really do go above and beyond. When picking up my last rental I was unexpectedly delayed and called the office to let them know. When I arrived Beverly had everything ready to go so I could get to my next appointment on time. Then when I returned my last rental I hadn’t filled up the car with gas because I’d forgotten my wallet. Chris explained that I could use ApplePay on my phone and directed me to the gas station that would take ApplePay. I’m soo appreciative of his exceptional service! The money he saved me is very needed right now. I’ll always use Hertz Buellton any time I need a rental.
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June 2022 by Art
Fast and efficient. Very nice and courteous.
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February 2022 by Wendee Jo Robinson
Worst experience ever, a person I know stole the vehicle, I reported stolen to Hertz, they would do nothing, I reported to police, my bank, etc. The vehicle was returned to Hertz after 11 days of use, by this person who stole the car, would not returned it...Hertz went ahead and charged my Bank Debit card???
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February 2022 by Jay C
Good customer service with clean carAlso fast ck in and out
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October 2021 by Perry Gail
Kieth in the Buellton, CA Office, like always was exceptional with service far above the competition. The best service I have ever had. Returns calls quickly, always finds the most appropriate car for my need, and is always ready in advance so checkout and return only takes a minute.I can't imagine better service. I also appreciate the competitive pricing and the quality of the cars. The cars tend to be newer models which get better gas mileage which can significantly lower the total cost of any rental. I paid only $59.41 for my full size Ford Fusion and probably saved a lot on gas . A fantastic deal for a newer model gas efficient car.
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October 2021 by Joe Rodriguez
From what I have experience most HERTZ rentals are good business
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July 2021 by melissa garcia
Nice hotel
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April 2021 by Eric Tang
Beverly, the manager, and Keith are incredible -- they went the extra mile to sort out our Ford Edge rental right at closing time. We were almost stranded in Buellton, but Beverly and Keith made it work out, and we're very grateful for that! Great, friendly, and above-and-beyond staff.
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April 2021 by Lynn Cox
The Buellton Hertz located in the Marriott building off McMurray drive is TOP NOTCH. I dealt with a lovely lady named Beverly Snyder. She was very efficient and kind hearted. When I arrived she had a big friendly smile on her face, and was very welcoming. I truly appreciated that aspect of the transaction. I have rented vehicles in other branches but the Buellton branch is my favorite, bar none. Thank you for all of your efforts in making my last minute trip so easy and stress FREE! I'll be back. ;)
