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December 2023 by G S.
Stay away. Spent $500 and the car is more broken than it was when I drove in. I scheduled a transmission diagnosis for 9am a week before the date. I arrive and an hour of waiting later, they said it will take until 4pm to see what's wrong! Why have me schedule a time and not actually look at the car until the end of the day? All they had to do was plug into the car with a fancy machine that I didn't have myself. When it was finally done, they fixed a clutch activator since it was "causing the error". I didn't even get out of town before the car had the transmission warning light on. So they kept it overnight and called me the next morning saying it will be $3000 to fix the clutch assembly. Now I'm $500 short from the first "fix" and still have a broken car. Absolutely the worst dealership service I have ever experienced.
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September 2023 by Robert F.
I have an active case with Ford Corporate #CAS44989784 Customer Service Department over a Ford Lightning I ordered through Orchid Houston on 5/22/21. I also deposited an additional $500 on 1/4/23. I had thought about cancelling my order but Orchid asked me to please not cancel the order as they are a small dealership and needed every Lightning they could get. On multiple occasions Orchid Houston assured me they would get $10-15k over sticker and would split the proceeds with me. I agreed. The Lightning arrived and no one notified me. I found out on my own though their website. They sold the Lightning and again I was not notified. I called a total of 8 times with not one return call. I finally called Ford Corporate and the rep who helped me told me she had been doing this for 3 years with 25-35 calls a day and had never heard of this duplicitous situation with a dealer. Ford Corporate forced Dealership Owner Michael Gambonian to return my deposit checks otherwise Vreeland Ford would have kept that too. All I am asking for is to be treated like a human being and this has been the worst retail experience I can imagine. Ford has their hands tied but is very unhappy with Vreeland Ford. I have been advised to hire an attorney and enforce my verbal contract via civil court. Run! Don't walk away from this stealership!!
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June 2023 by George D.
My soon to be 95 year old father bought a 2015 Chevy Equinox from Vreeland in March, 2023. What prompted the purchase was that his Toyota Avalon was totaled when someone ran a redlight and T-boned his car. I mention this because the license plates on the Avalon were "Disabled Veteran" plates and, as a 94 year old, disabled veteran, he was entitled to receive the same type of plates on his (not so) new car. I live four hours away from my dad and he lives alone. But I could tell from the first text sent to me by "Diana" that she (the salesperson) was totally working my dad. He bought the car, probably because of Diana's "charm" and her stated "love" of my elderly father. OK; So they took advantage of an old man and sold him a stripped down SUV and a three year service contract for another $3K making the total amount he paid an outrageous sum for an older, stripped down, Chevy. But that's not the worst of it. It took almost three months to get the plates for his car and when they arrived, you guessed it; they were regular plates and not "Disabled Person" plates. I happened to be visiting my father when the plates arrived and I called Vreeland right away to tell them about the problem. They acted charming and friendly and apologized for the problem but said that they had to wait for their "DMV person" to come in on Thursday (this was Tuesday) but they would take care of the problem. I told them that would be fine. Thursday comes around and the lies and dodging of responsibility began. The first excuse (to do absolutely nothing but tell me that my 94 year old father needed to go to DMV and "sort it out" himself) was based on the statement that his existing DP plates had been reported "lost or stolen" and he would have to get a certificate from his doctor and go to DMV to get new plates. Since he actually had the old plates, they suggested taking them to DMV with him. I pointed out that the old plates were attached to a car that had been totaled, in the DMV system, but that has nothing to do with a "new" car and it's plates. They insisted that "their hands were tied". I went online to the CA. DMV website and found the form needed. I told them the name of the form and that instead of checking the box for "transfer" of the DP plates, they should simply check the other box to assign a DP plate to his new car. The instructions clearly state that an MD Cert is not needed if he had DP plates before. Again I get stonewalled and a new lie. This time the lie was "our hands are tied because he is a Disabled Veteran and not just a Disabled Person". Again they insisted that he has to go sort it out himself. I took the ten minutes or so, after gathering all of the VIN information etc, and filled out the form, which clearly states if he had a "Disabled or Disabled Veteran Plates" he does NOT need an MD Certificate. I put the application in the mail today. I fully expect him to receive the proper plates in the mail but, if he doesn't I will update this review. In the mean time, the take-away is this. If you read other reviews you will see a pattern of deception and an indifference to customer needs after a sale is made; Even if the customer is a 94 year old Disabled Veteran with a weak heart. You will see that this dealership lacks the needed expertise to do a job properly and they "circle the wagons" to protect their inept workers at the expense of the customer. This is truly a "buyer beware" situation. If they seem a bit too charming be on your guard. After the sale you are nothing to them. It doesn't matter how old or what your status. They literally won't give you the time of day (or in this case, another ten minutes of DMV work) to get the job completed properly.
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May 2023 by Matt N.
Great order and sales experience - Ford is to blame for delays, not the local dealers. The local dealers might overcharge you though, which Jim Vreeland did not. I called a handful of dealers last Sep ('22) to place a Maverick order - only Jim Vreeland would take my order with $0 over MSRP. Well worth the short drive. Tyson was great to work with on my order and getting my Mav. No BS, no markup or any upsells. Easy in and out on the pickup day - very easy to deal with the paperwork too. Definitely the best new car experience we've had - small, local dealers are much better (we've driven hours for the best prices before, but with MSRP + $0 on orders standard now, this was the way to go)
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July 2022 by Tracy W.
Michael at Jim Vreeland Ford is truly amazing. I have bought and leased from him, and I will go back again
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June 2022 by Kris W.
We stopped by with the hopes of being seen today, due to a fault alert. They saw us with 45 minutes, helped us with the issue and explained our extended insurance. They are honest, reliable and caring. We have owned Fords for 40+ years. This was the best experience we have ever had at a dealership. I highly recommend Jim Vreeland Ford!
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August 2021 by Amy S.
This may be the friendliest car dealership we have ever been to! It's "mom and pop" in a good way. Everyone is friendly, down to earth, and no pressure.
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April 2021 by Lynne G.
Your TV commercials are so funny and memorable. I love the fact that you don't try to push cars but sell your personalities instead. The 'Godfather/coupon' ad is so clever and because of this, I will come to your dealership when I need a new car. You rock!
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April 2021 by Kristin H.
After looking for a hot new car from LA to Santa Maria (the new electric Mustang Mach E), I landed at Jim Vreeland and I'm SO glad I did. I live in Goleta and have had subpar experiences at my local Ford dealer (sorry but it's the truth) so was more than happy to look around. JV had the ideal vehicle-- frankly I would've settled on color or basically anything else but thankfully didn't have to, what they had was exactly what I would've chosen anyway and waited 12-14 weeks for... Totally lucky on that front, it's not like they had a bunch in stock. Ok this is HUGE, and people like me who have been eyeing a Tesla forever but could never get enthused about anything until this, please take note!!! They did NOT charge a $10k sticker markup (market value price?? ) other dealers tried to. So unfortunate that others would do that because something is new. As JV pointed out, that's not due to actual prolonged scarcity ie something that is only issued at 2 units/year, it's just not common yet. Additionally, JV provided multiple great options (including DEALER REBATE) the other dealer did not. I landed on a lease or own option that was great, and assuaged my concerns about buying the first model year fully. Against all belief and previous experience, buying this car was seriously easy, and all the staff was top shelf. Tyson helped connect my phone and show me around, Lindsey was great in finance dept, Michael was a great contact too and based on my own verbal wish held it for me until I could come later, even though other parties were interested. Easy breezy (in and out in under an hour, by my choice, not rushed), great salt of the earth kind of people. No games!! It was fabulous... Didn't need to take four showers after the experience. Strongly recommend! Also, loving the car itself... I look forward to the beautiful drive to get it serviced. If the parts and service departments are on the same level, Jim Vreeland et al has a client for LIFE. Thanks again y'all... Rarely Yelp about anything but had to share.
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October 2020 by Kim V.
So happy with our new car. Thank you Carson, Michael, and Lindsey for a smooth transaction. You answered every question, encouraged us to research options, and absolutely the fastest time for processing paperwork. I highly recommend this honest hard working team at Jim Vreeland Ford.
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July 2020 by J H.
Completely unhelpful group of morons working as service writers. Go elsewhere with your business.
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May 2020 by James P.
Was on the road in our RV and it broke down. We had it towed here and they were amazing. Treated us well, got right to it and didn't overcharge me. Nothing but good things to say.
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March 2020 by Jim H.
I am moving in three days and towing a very full camper with the family and a big dog and small cat. My 2011 Sierra was getting a bit old and I was nervous so I did a quick search and found a great truck. It is a 2016 Silverado 2500 diesel 4x4 with 34k. With lots of extras. I checked the blue book and the price was awesome. I reached out on their web site and Jedd Hewitt responded in no time. We spoke on the phone and he met me today. In a very short time I got a good trade in on my truck (very happy) and he worked with me to get me to right where I needed to be on the payments. A far better rate than I expected. I couldn't be happier. A big thanks to Jedd and a big thanks to Jim Vreeland Ford for working with me on the price and terms. First class experience.
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October 2019 by John Paul S.
Thanks to the staff at Vreeland for stepping up and delivering during the sales process and after-sales support! I plan to continue working with this dealership down the road when I'm ready to trade in again!
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August 2019 by Gail H.
Called on a Wednesday to get a quote for some parts my car needs, they said they'd call me back in a bit... never did. I then called Thursday morning and again said they would call me back... never did.
