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October 2023 by Craig Redding
Very dependable with excellent mechanics. They have been able to fix every problem I've taken to them at a very reasonable price.
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August 2023 by Walker -
I love the response that Olivera's does for the AAA towing and or battery jump the guys are way above average, but when I went in to ask for a diagnosis the price he gave me was very high and he didn't offer a reduction for senior discount, just complained about how high the economy jump their prices up.. I understand the price of working on cars has gotten very expensive but he didn't even take the time to have a discussion to work with me..
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August 2023 by Stephanie Jordan
Armando, John, and everyone I worked with here are amazing. I was an anxious mess after my engine seized on a 2 lane highway quite a far way from home. They went above and beyond to help me and my car get out of that situation safely. They also were very efficient in diagnosing my car and responsive with all communication. I don't recommend breaking down in the middle of nowhere (don't be like me, have someone peek at your car before long trips in this hot weather). But if you do, I 10000% recommend working with them. Also, I learned that the pandemic really hit the towing industry hard, and these guys are working very long days to take care of us now that we are all back on the road. So even if there is a wait, they will be worth it!
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June 2023 by Anna M. Lincoln
I always feel respected and that they are quoting me accurate repairs.
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April 2023 by Dawn V.
I have used Olivera's for regular oil changes and auto repair. They are always highly responsive, their work is fairly priced, and I trust their recommendations.
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April 2023 by Mayra G.
We had a flat tire on the night of Easter Sunday about 9miles south of Buellton. Called AAA and Olivera's was dispatched at around 9pm. We were told it would be 1hr20 minutes before they could arrive. After waiting for close to that time, We got a text saying they would update us when they had an ETA so we decided to give AAA another call. while on hold with AAA, we received a call from a local number and it was someone from Oliveras. He asked what was going on, & He seemed upset that we were initially told it would be only 1hr 20 minutes so he proceeded to say it would be at least 2 to 3 hours before he could get anyone to us. I kindly asked if there was anything he could do for us as we had a baby in the car & the area we were pulled over on is not very safe. The issue I had wasn't with the new time we were being given but by discourteous communication we received .He said he didn't have any drivers available and we could cancel the request if we wished. I said I didn't wish to cancel the request, so he suggested that while we waited for them what we could do was "GET OUT OF THE VEHICLE AND START CHANGING THE TIRE OURSELVES" I'm surprised to have received such lack of empathy in this persons response. My family and i have Buellton residents all my life and I know they have been around for many years. I was shocked to hear such suggestion from the company I was expecting to receive decent service from based on other reviews. Maybe we caught this person on a busy night or bad night, but it's a shame he represented the business like that . We ended up getting service from another local company who was able to get there in decent time and treated us with empathy in what was already an unfortunate & scary situation. I kindly, suggest the owner of this business look into the way initial communication is handled by their employees as they don't know what the situation of the party calling for help is. Apart from it being a stressful and scary event, They could very well encounter customers who are special needs, handicapped, disabled, or mentally & physically unprepared to "change their own tire" Thats not how anyone should be spoken to in my opinion. Let's show compassion
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March 2023 by Lizfaith Gorman
I have spent years spending too much $ for car repair and am so grateful for finding John Oliveras ~ honest, upfront details regarding repairs and how to save money in the process. I felt considerably well cared for in their hands and recommend them for their skills and honest auto care!
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December 2022 by Julia R.
This shop has definitely won my loyalty. I had gone to another shop close by and they quoted me $900 to fix my coolant system. It didn't sound right so I brought it to Olivera and he ran an extensive diagnostic and found that the clamps were just loose. Cost me a relatively small diagnostic fee that was WELL worth it. Very honest man. Incredible service.
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October 2022 by Debra M.
After waiting over 3 hours for Smittys towing, I contacted Oliveras, they told me within 30 mins they would get to me. It was less than that and they arrived, unlocked my door and I was on my way. THANKS OLIVERAS FOR GREAT SERVICE Highly recommend if you need a tow truck they are the best!!
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October 2022 by Krista R.
I was referred to this company by AAA to help us tow our truck. Although there was a hiccup in the beginning of the relationship I was impressed at how the tow truck driver addressed said hiccup. Additionally, Oliveras was able to repair our truck same day which allowed our family to head home that night. We really want to thank the mechanic who worked on our car as well as the manager John and Trinadad for doing what they can to help us quickly. We're very grateful that they came to the rescue. Price was reasonable, shop was clean and organized and everyone was professional with a sense of humor.
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September 2022 by David H
Horrible, rude and inept service reps! Vehicle was located in the middle of nowhere (no exits near by or landmarks). After being put on long holds, on multiple occasions, they offered a 2+ hour ETA for a tow. Agreed only because of the limited options in the area. I offered them the exact location coordinates of vehicle as per google maps and they wouldn't accept them. They claimed their "policy didn't let them accept location coordinates", they would only take a landmark or an address. If that isn't the most ridiculous thing you've ever heard, I don't know what is. They really have a way of inconveniencing their potential customers and obviously have no clue what they are doing. Take your business elsewhere, I did!
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July 2022 by ConsumerCate S.
Armando to the rescue! Like other reviewers here, we were referred to Olivera's by AAA. This was on a Saturday evening, and we were hoping to make it to a show for which we had tickets. Armando arrived in tow truck sooner than expected, was very friendly, efficient and prepared. Thank you so much for the great service. We made the show in plenty of time, and had no concerns about our late night drive home. p.s. for Armando: We later made enough on the slots to cover the cost of repair! :-)
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July 2022 by Wendy C.
I was referred to this shop by AAA for an inspection on my car. I received excellent service from the time I arrived until I left. The front desk manager (Brian) was polite and went out of his way to make sure I was satisfied. I came in from out of town on my way to San Francisco. They took care of my tire quickly so I could get back on the rode. The best part is they were fair and didn't over charge me.
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July 2022 by Robert V.
Needed a tow from Los Olivos to Pasadena with a tire that was coming apart and due to the type of tire could not have been repaired locally. Kevin towed the car on a flat bed. He treated it as if it were his own car. I recommend the shop without hesitation.
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June 2022 by Tevis Johnson
Oliveras has helped me out in a time of need several times. They did excellent repair work for me and did it in a timely manner and for an excellent price. I am very happy with them and would recommend them to anyone. Thanks again Oliveras
