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October 2023 by Rusty H.
This place is worse than rite aid on Orangethorpe i could spend half a page on how unhappy I am but I'm not going to waste my time! I was able to find a real pharmacy here in Anaheim with real pharmacist and owner who cares about you getting your meds. The pharmacy's called Galaxi its off romneya so if you get tired of the Walgreens run around give them a try! You won't regret it.
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October 2023 by Jodie S.
I just can't anymore. I've been back three times to pick up my medications with Walgreens threatening to put them back on the shelf because I don't have 3+ hours to wait in line because there isn't enough staff hired to check people out as well as be available for consultation. No matter what time of day I have come in there's at least 10 people waiting in line, which doesn't move for 20-30 minutes per person helped. There is typically one person at the register and one person in the back filling prescriptions. The drive thru is permanently closed and they no longer answer the phone since they received all of the customers from the Rite Aid that closed recently. Walgreens has the slowest software program of any pharmacy I have ever used so it's not the fault of the employees. However, when there's a line of 10+ people, it's time to stop filling prescriptions and start helping the line. If I have to leave again a fourth time without my prescription, I am switching pharmacies. I don't have half a day to waste standing in line at the pharmacy. I have a full time job, I am a student, and I have other responsibilities much like most other people. Be smart Walgreens, hire more people and get a better software program.
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October 2023 by Lara R.
It was around 8:15 pm when I went to the drive thru only to find out they closed the drive thru service and you would have to come inside to pick up your prescription. The pharmacy closes at 9pm. I went inside and arrived at 8:20pm to pick up prescriptions for me and my mother. When I got to the end of the line, the staff told me I could no longer get in line as there's already a long line and that in order for the pharmacy to close at 9pm, they would have to stop people from getting in line. This doesn't make sense especially if you arrive 40 minutes prior to the scheduled close time. The staff told me to speak to his "manager" at the photo section and to see if she would let me get in line. I went to speak with the "manager" and she basically just said the pharmacy is short staffed and that the pharmacist told her to end the line so they can close the pharmacy at 9pm. She ended up telling me to "try to get in line and see if the pharmacy will take you." So I went back to the line and waited for 40 minutes before I reached the window. When I arrived at the window to pick up my prescriptions, the pharmacy assistant helped me. In the meantime, another staff member (who was not even the one helping me) blurted out and told me out of nowhere that next time don't force my way into the line especially if there's a staff member at the end of the line. I don't understand why she needs to tell me this when I have been waiting in line for 40 minutes already. What was her intention and purpose? To humiliate me in front of other people present at that time? It felt like she was blaming me for something I'm not sure what. The staff at this location are RUDE, have ZERO CUSTOMER SERVICE SKILLS, UNSYMPATHETIC, and UNAPOLOGETIC for the inconvenience caused by closing the pharmacy EARLIER than posted schedule and with NO NOTICE. If you can't service your customers within the scheduled pharmacy hours, don't blame the people who come here to pick up their medication within the scheduled pharmacy hours, especially because one's health is involved. You only care about closing the pharmacy on time, but you don't know the reason why people come here at a certain time (especially if it's within scheduled hours), and you forget to care about why people come to the pharmacy in the first place. Instead of apologizing for the inconvenience caused and ending the line to pick up medication 40 minutes earlier than scheduled hours, this staff had the audacity to confront me about the way I pleaded to them to allow me to pick up my prescriptions.
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September 2023 by Moe N.
I have been transferred to this Walgreens and the worst experience for me.Only one person taking care of both drop off and pick up supposed to be 2 persons The line was always long and even they were not ready from the day before' pickup
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August 2023 by my h.
The Walgreens at 7878 Crescent Ave is a super bad place ever, bad service, bad attitude. The staff is super rude. They gave me wrong item then made eveything confused and even insulted me. I meant EMMA - the mexican staff. She verified wrong item but yelled at me and insulted me that I couldn't read the words. Later then she by herself knew she was wrong but she didn't say sorry to me. She kept slamming the receipt in front of me. This is the first time I shop here and will be the last time. At least my family, my friends won't go there until EMMA is still there. I don't think Walgreens can train staff to serve customers like that.
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August 2023 by Kenny F.
This location has a convenient location and ample parking. You can drop off FedEx packages here
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May 2023 by Matt M.
This is absolutely ridiculous the Walgreens drive thru is a complete joke they had me waiting for 45 mins for my uncles prescription. What is the purpose of the drive thru they need to get help or something this very disrespectful having people wait PLEASE DO NOT COME HERE.
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February 2023 by Albert C.
The pharmacy here is understaffed and the 3 people working here are stressed and overworked. Meanwhile, customers wait a long time and things get overlooked. Not good when it's your health involved. Waited about an hour to get a shot that I had an appointment for.
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December 2022 by Linda T.
This location on Crescent and Beach mis-delivered my important order this evening, and trying to reach them has been a nightmare. I do NOT recommend this location. They tried to blame ME for the snafu. I gave correct address and gate instructions, can prove it digitally. Go to other locations or try CVS. Walgreens delivery sucks. I lost $49.
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August 2022 by Jessica D.
Wow I'm surprised on how many bad reviews this location has. My regular Walgreens was closed so I called this location and was assisted by Nancy in the pharmacy Dept. She helped me get one of my prescriptions transferred from the other location. She had the med filled right away for me. I want to thank her for her great customer service. I came by and picked it up no problem. Glad to know I have an alternate location to come to if I need help again.
