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February 2024 by Cynthia D.
I love my CU bank! They're the best. Even protecting our accounts. Hope they continue for years.
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November 2023 by Russell D.
Steve's professional service on my loan was excellent from beginning to the close. Steve Negrete and his team were first rate. This is why I've always been a fan of credit unions and American First CU is one of the best. You owe yourself a favor to open an account and try them out. You will be very happy you did. Ask for Steve if you want superb consulting and follow through and n loan solutions !
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October 2023 by Benjamin C.
Shout out to Steven N. , he was extremely helpful and made my loan super easy to get. He was very informative and knowledgeable making sure I felt confrontable making the correct choice in my loan options based on my goals. He was always available if I had any questions or concerns with educated answers. I look forward to working with him again as needed, and highly recommend him if anyone needs a real professional helping them with any loans or banking needs he will not let you down. A true pleasure working with Steven made my life way easier. Thanks again Steven
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September 2023 by Agnes G.
Would be a zero star. I was just robbed by this bank. Opened checking and savings account a few years ago. Never used the account. Put in $50 just so I could have a credit union. My aunt brought me here because she has been going their since the 80's. Came in today to open an account for my son. I was told that they closed my account for no activity. I WAS NEVER TOLD WHEN I OPENED THE ACCOUNT THAT THEY WILL CLOSE IT DUE TO NO INACTIVITY. Then they took my $50 dollars and transferred it into my savings account. And charged me $10 a month for the savings account because I had no checking account. (Because they closed it). I NEVER gave them permission to move my money into my savings account. They should have just mailed me a check back to my house. How dare they move my money and then charge me. So I am telling everyone I know who banks here to watch their accounts since they steal money. Disgusting. And the teller I dealt with, Steve (I think) told me with an attitude. "You did get statements to the house right)? Soooooo there you go. Thought this was a better place then those main banks. But NOPE. stole my money and had an attitude about it.
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September 2023 by Laura N.
I just did a refinance through the American First Credit Union, Buena Park Branch Real Estate Division and I had a great experience. Being self employed is exhausting when applying for a loan, but Steven Negrete patiently walked me through every step. He was kind, helpful, prompt and answered the phone almost every time that I called. Processor Guadalupe Deocampo was also amazing. Her hard work helped us get to the finish line. Thank you so much to the staff at AFCU! Highly recommended by me!
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August 2023 by Jesus C.
Easy to finance with but this bank has terrible customer service. Honestly I would not recommend
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August 2023 by Nicole B.
This is the worst bank I have ever used. DO NOT USE THEM! I have had nothing but problems from day 1 with them. From them losing my title paperwork which delayed my registration for 3 months, to charging me extra money for insurance because of that... they have the worst customer service in the world. I have to call them for a new problem every single month and I've only had a loan with them for 6 months now... Not to mention every time I speak with someone I have to get their name because multiple times now I thought issues were resolved and then found out the representmotives I spoke to never even made notes on my account... I would rate 0 if I could.
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August 2023 by Kazuko H.
Absolutely terrible institution with terrible customer service-if I could give negative stars I would. I live in Southern California and after putting me through an exhausting verification process on the phone and successfully validating myself they tell me that since I live in California and since there isn't a physical branch here they wont be able to approve my membership. This is beyond ridiculous. If you don't want people who live in California state that on your website up front so people don't have to waste their time. The reps had an attitude problem and their tone was disrespectful on top of that. I don't know why anyone would want to join this terrible credit union. I would advise everyone to STAY FAR AWAY FROM AMERICA FIRST CU!!!
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December 2022 by Dario Sabile
They are nice people easy to talk too,,,they will help you,,,,
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December 2022 by Jeremiah S.
This bank is bad man. I went to get n account and they made me take out $50 plus a $8 fee and then said I can't be approved. I spoke to headquarters and some guy name will picked up and had so much attitude. If you run into a conflict with this bank that will not help you AT ALL. I thought they were good because my girlfriend has them but boy was I wrong lol. RUN!!
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July 2022 by Joey Medina
Literally just called right now and a man named nick answered super rude I understand your about to close but you don’t need to have an Attitude about me calling what an A hole! You need better customer service buddy your job is to talk to people for a living horrible choice for a hire! And was not even a min long call ?
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July 2022 by Pam S.
Omg!!! Ylianna Vidales is the very best for all your banking needs. She works in the Eastvale, California location branch. If you are interested in opening an account, I would recommend you contact YLianna as soon as possible. Thank you, Yilianna. See you soon!!!
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June 2022 by Linda M.
We have banked with Chase for many years, and have substantial accounts with them. We were trying to close a Real Estate Transaction and needed to open a Trust Account for my mother in law who has dementia. Her two sons have Power Of Attorney over All her Finances and Health Directive, they said they would need to send the Trust and POA to their legal team back East to approve...we had to wait over a week and they denied it for some ridiculous reason (they had not even looked at the amended POA). So needless to say all I could do was cry...what are we going to do? We've had a car loan with American First Credit Union for a few years, so I thought I would give them a call. It was a blessing that Joe Peregretti answered the call, I shared with him our dilemma and what we needed to be done, he was so kind and patient with me, I was frantic...he said perhaps they could help, and asked for me to bring in the documents, and he would forward to Corporate and advise. The very next day Peggy the VP from Corporate called and asked a few questions and asked for 2 documents. The information was provided and this Great Credit Union and their staff helped a family in great need! We will now be able to pay for Mom's care until she goes to heaven! Thank You Again Joe for your Professionalism and kindness toward our Family.... Clients for Life P.S. we will be moving all our accounts to American First Credit Union
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June 2022 by Wendy H.
We want to say a very special THANK YOU to Marta Navarez who helped us open our business account. She was absolutely fantastic!!! We had all sorts of questions and some special needs and she got us through everything so easily. She was diligent, patient and so thoughtful. And when I call or see her outside of the credit union, she know us. That gives us that "hometown" feeling. It's awesome. Marta, you are a Rockstar! Thank you so much! We will probably be back to open a personal account.
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June 2022 by Bill C.
Best customer service you could ever ask for. I have dealt with Brooke on like 4 or 5 car loans and she makes the process so carefree for me. I don't have to worry about anything beyond filling out the app. If Brooke's manager is reading this - promote her! Better yet, just give her a healthy salary increase!!! She is VALUABLE!
