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October 2023 by Jennifer Lee
Poor service
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August 2023 by Steven A.
The customer service at this bank is great if you speak Korean and that's the truth I came in there with a check from their bank for $3,000 and they wouldn't even cash it they said we have a $2,500 Amendment well well you know what nobody told me that and when I called on the phone you guys said you were going to be honored and then when I get there Artesia and Beach Boulevard I guess said no kick me out of the bank and didn't give a damn and then I went to the one across the street they wouldn't even let me in the bank because you losers call them and told him I was coming over there how dare you do that I mean what kind of maggots are you you're the kind of deal with Jacob and Ronnie Law Firm so you got to be naked carry on maggots
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June 2023 by Ray R.
The funny thing is that I read the other negative reviews and the same standard response is given which means they really do not care what we think or post as long as they get paid. Just as any other mega bank or facility. The business manager seems to me to be more AI than anything else
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May 2023 by Frank Y.
Waiting for line 10 minutes and just wait for teller and not doing anything few minutes later i asked why taking so long said got a new system and not working !! WTF
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May 2023 by Eric Y.
I am a royal customer for 30 years.This bank just want to charge tons of fees.Bad service fees and fees and fees
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February 2023 by Erick Yee
(Translated by Google) 1. First and second visits: I had to visit several times due to poor customer service guidance.I couldn't tell you all the incisions necessary for remittance.Term deposit cancellation procedure is also messed up.Getting started using a debit card is complicated.Complicated to use mobile banking.2. 3rd Visit: The remittance was easily completed and Branch Manager Karen solved all the problems with mobile banking.He listened to all the inconveniences I experienced and promised to further strengthen customer service along with an apology.Karen's kindness and miraculous handling of work touched me and erased all my uncomfortable memories. ???I am fixing it to 5 stars! heheI hope that BOH, which I have used and cherished for a long time since my days at Bank of America, will always develop and grow.(Original)1. 처음과 두번째 방문: 어설픈 고객서비스 안내로 여러번 방문하게 하였음.송금에 필요한 모든 절치를 조리있게 알려주지 못함.정기예금 해지절차 또한 뒤죽박죽.데빗카드 사용 시작이 복잡함.모바일뱅킹 사용이 복잡함.2. 세번째 방문: 송금을 쉽게 마치었고 Branch Manager Karen씨가 직접 모바일뱅킹의 모든 문제점을 해결했습니다.제가 경험한 불편을 다 경청해 주었고 사과와 더불어 고객서비스를 더욱 강화할 것을 약속해주었습니다.캐런씨의 친절과 신기에 가까운 일처리 솜씨는 저를 감동시켰고 그간의 불편한 기억을 다 지워주었습니다. ???별 다섯개로 수정합니다! ㅎㅎ제가 미주은행시절부터 오랫동안 이용했고 아껴왔던 BOH가 늘 발전하고 성장하기를 기원합니다.
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January 2023 by Romy Kim
(Translated by Google) It's not a bank review, but an outside ATM has a problem. At first, a strange UI came out from the English Espanol "Korean", and it was embarrassing that only $100 bills came out without asking. . Other information such as name is received from the card, but you need to know the limit, and please update it so that you can know the error message.(Original)은행리뷰는 아니고 외부에 있는 ATM 이 문제가 있습니다. 처음에 English Espanol "한국인" 부터 이상한 UI가 나오고, 물어보지도 않고 $100 지폐로만 나와서 당황스럽고, 어제 $400 버튼이 있어서 눌렀더니 아무 설명없이, 다시 입력하라고 해서 3번 입력했는데, daily limit이 300이라서 안된거였습니다. 이름같은 다른정보는 카드에서 받아오는데 limit도 알아야 하고, 에러메시지도 알수있게 업데이트 하시기 바랍니다.
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December 2022 by SARA JUNG
The staff is completely unfriendly and I will never go to this bank again if it is closed even after seeing people.
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December 2022 by WON YOUNG JUNG
(Translated by Google) The staff is completely unfriendly and I will never go to this bank again if it is closed even after seeing people.(Original)직원 완젼 불친절하고 사람을 보고도 개무시 다시는 이 은행을 가지않을거임 직원들 교육을 제대로 시켜야할듯 최악의 지점
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November 2022 by Eric P.
Trash bank, No weekend support Funds clear hella late compared to major banks Clearing hold for moving funds within same account, like what the f*** lmao??
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May 2022 by tim shin
(Translated by Google) It's been almost 12 years since Saehan Bank, and as the bank gets bigger, the workload increases, the service speed slows down, and there are no more people and it's annoying. And I go to many places, from Gardena to Torrance, and this branch is always the last. I also open the windows the least.. Please fix it..(Original)새한은행부터 거의 12년인데 은행이 점점 커지니 업무량은 많아지고, 서비스 속도는 느려지고, 사람은 더 안뽑고 짜증나네요. 그리고 가디나부터 토렌스지점 등등 여러군데 다니는데 이 지점이 언제나 제일 늦습니다. 윈도우도 제일 적게 열구요.. 시정해주세요..
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April 2022 by Kelvin Yoo
Flexible with low cost banking. Has minor flaws, but their flexibility and low cost evens it out.
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December 2021 by Kay L.
No wonder this place has 2 stars. They tell you that the check you deposited will be on hold for 2 days. When you go back to WIRE funds after 2 days, they say it has to be 5 business days. The "supervisor" that helped me and the teller at that time claims she didn't know I wanted to wire. It's a total lie because she even looked at my wire instructions 2 days ago and told me to put the address in English instead of Korean. Never had a good experience with these people. I'd love to cancel my acct, except it's a joint acct with my father in Korea so I have to keep it open.
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December 2021 by Tony B.
The name itself doesn't sound promising. I would bank elsewhere after seeing the sign on the outside.who would have such a depressing name for a financial institution and think someone would trust them with their money I'm just saying .
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October 2021 by James Park
Their serices are worst ever. I have very bad experience with front desk when I proceed with a monet transfer. The guy teller at a front desk is inconsistant with other teller and embarrassed me with a different instruction requesting additional information than others. They made me back and forth 3 times. He has bad attitude and speaks bluntly with no smile and made me upset. This Korean bank needs to improve custormer satisfaction with friendly attitude to offer customer service if you want to retain customers and grow your business. I'll pull out my deposit and saving accounts from this bank and tranfer to American Bank. I am not satisfied.
