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December 2023 by Bree Aranda
I got my first build a bear at 23 years old and let me tell you the staff made me feel extremely welcomed and special . The little lady with the kuromi lanyard helped my boyfriend and I through the process and made us feel so great about our experience ! Thank you to the staff for an amazing experience
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December 2023 by Sunny W.
You come to this place to have a good experience but instead Jenn has made every visit here long and exhausting. System issues, not knowing how to work anything and to top it off poor customer service. All she knows how to say is sorry and no we cant. At least Ariana came in and stepped up to resolve the issue process my return correctly and actually take care of the client. I will be calling corporate about this experience as it not only wasted one hour of my day but my anxiety was pumped to the roof! Yikes!!!
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October 2023 by France Sanchez
The staff were super kind. I went in today and they helped me out with my hello kitty purchase and let me know about the parking validation. They really went above and beyond 4 me. Thanks so much
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September 2023 by Michael C
Friendly staff and lots of cool accessories.
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September 2023 by S. D. L.
They have a lot of character bears from different shows, but they should consider selling sonic plushies. (I speak for all the sonic universe fans) ??
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September 2023 by Delfina P.
Absolutely love this place! They have amazing service and super friendly helpers. My daughter loves coming here. Looking forward to going back soon :)
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August 2023 by Whitney MQuiroz
Build two little bears with my babies heart beats and strawberry scent Customer service was amazing, the girl who helped was patient enough for me to find the videos of my babies and everything she told me to calm me down because I was crying and told her I miscarriage.. She gave me hope and so much calm.
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August 2023 by Fluffy Muffin Magda
Incredible experience, whether you're a kid, teenager, young adult or older I'm sure! MB and Jennifer at BAB Knott's Berry Farm were both just so fantastic! Thank you!
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August 2023 by Ashley T.
The environment of this place is fantastic. Everyone is so happy and joyful. They are always willing to help. I love chatting with the employees. I'm glad they are bringing new brands into this shop. Great prices with your season pass.
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July 2023 by Jon K.
If your little one is at Knotts for their birthday, do not miss out on Build A Bear. The store is located right at the exit so it's a great way to cap off the day.They run a special on kids birthdays where you pay your age. We got a brand new stuffed teddy bear for less than the cost of a cup of coffee. Amazing. Jennifer was the one who helped us and she was amazing. Really tried hard to connect with our daughter and was very kind, patient, and engaging. Her service really made it special.You still have to pay for any accessories (e.g. clothes for the best), but even that's reasonably priced. We got a simple Pokémon T-shirt for $7.50. All in was less than $11.A bargain in today's day and age and you can't put a price on your kids smile. We'll I guess you can... $10.71. ;D
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June 2023 by Sam Bawahab
What a great delight and experiences choosing bears with the Kids. Price less experience. Time is fleeting, enjoyed the experiences. Staff team members where friendly and courteous ."We didn’t realise we were making memories, we just knew we were having fun.”..Pooh Bear
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June 2023 by Erica Zaldivar
UPDATE:We came in to purchase a Snoopy for my 6 year old autistic, nonverbal son.Suzette, once notified made amazing accommodations for my son to participate in making his snoopy.Suzette was patient, compassionate and very thorough in communication as I continued to help prompt him.This Build-A-Bear location always inclusive to all that arrive. I am grateful time and time again for their support.Thank you Suzette. You made this day special for my son as we remember his grandmother who passed on her birthday weekend. ?1 YEAR AGO:It's was our first time walking into a build-a-bear. Our son had just turned 5 years old who is on the spectrum.Our concerns were the machine being to loud, and the environment being overstimulating. Cheyanne, told us we could step out if need.When it came to creating the bear, Jennifer was extremely patient with our son. Explaining step by step. She even brought us to corner to help with the overwhelming noise from the machine.Our son is non verbal and she talked to him like any other child which I highly appreciate.Thank you Jennifer for making this experience phenomenal for our son, especially for his first time in the shop. Jennifer, you're phenomenal!Thank you Cheyanne for checking us out at the end! You're amazing. Thank you to BAB staff for just being joy to our family and our first time experience ?
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March 2023 by Lori Dunskey
An employee name Alex was very kind and helpful and also he had a great attitude and he helped us and he is an awesome employee and worker ❤️?
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March 2023 by Candice Ferguson
Love this place my daughter got a doll and then we went back for more accessories.
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March 2023 by E C
My wife and I came in to just take a look at the Easter selection, I have to say, Arianna is amazing (hope I spelled her name correctly), she made our new family member extremely well, such an great experience, we usually go to the bloc, this will be our choice of build a bear!
