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January 2024 by Stephanie B.
Dirty and super ghetto! There were roaches in the room and police always outside! I only had booked here because I called in advanced and they affirmed me I would be able to do an early check in. When I arrived, the didn't honor that even though they had rooms available. Additionally when I had arrived, there were multiple people that were checked in early. I could have had a nice stay elsewhere if they weren't liars! Book elsewhere.
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January 2024 by Morrow M.
Gross, ghetto, bugs. This place should be out of business. I got bit the first 5 minutes of being inside the room. I would never stay at a place like this again.
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January 2024 by Michael Jenkins
Check in sucked. We were told we wouldn't be charged until we got to the hotel and they tried to charge it and when it declined they cancelled my room without notifying me. Front desk attendant wouldn't give us a higher up management phone number. Our fridge was broken. The hottub was broken. Our tv had no guide and channels were terrible and fuzzy.
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January 2024 by sungsu kim
If you want to stay here, I wouldn't recommend it. It's not cleaned, the door lock is broken and they haven't fixed it, and the shower room hasn't been cleaned. I had no choice but to stay one day, but you'll find somewhere else.
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December 2023 by Chris H.
Difficult location to find from a navigator as it's hidden from the street. Took the host forever to check us in plus had to fill out all kinds of paperwork and provide lots of documentation even though we had reservations. As for the room, there is no orderly sequence to the numbers and the directions the host gave us were ambiguous at best. Had to ask a maid, who barely understood English, where our room was after driving and walking around looking for it. When we finally found it, upon entering, there was a peculiar smell (not overwhelming), but I think it was from a cleaning/disinfectant agent. So not a big deal and dissipated when we opened the window. Finally, the sink drain was slow, so you couldn't run the water a long time without it filling up.So after all this, why still 3 stars? First off, booking was a breeze. Secondly, great price for the location. Thirdly, the bed was quite comfortable, and the room was very clean with ALL the accommodations. On top of that, we secured an oversized room! Continental breakfast was provided, but mainly a wide selection of sweet bready stuff. [Would have been better though if some sort of protein was included such as hard-boiled eggs, which is cheap.] Plenty of nearby parking, and checkout was a breeze.Big question: Would I return? Yes, because none of the negatives were deal killers. And we only needed a safe, inexpensive, clean place to sleep. I was at four stars, but the negatives just wouldn't support it.
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December 2023 by Katharine L.
The area is a good area. Hotel: As we are not smokers the front desk made it rudely clear if we smoked in the room there would be a $50. Fine. So when we went to room we took pictures of the broken ac vent, the loose shower rod, iron had black burn stuff, chair had a rip, and the floor was covered with s scuff marks. We call front desk We didn't want to get charged for these problems. As they were already threaten a $50 fine. We Cover ourselves. They did offer us a different room but we just drove in 5hrs and already unpacked our bags. Never used Hopper!!!
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December 2023 by Mike Casteel
First of all this is not like the one in Fullerton it was really bad service number one it took forever to get service it took them at least 15-20 minutes to get us a cup of coffee the waitress wasn't that good of a waitress and I ordered pancakes when they brought the pancakes and they were chocolate chip pancakes the pancakes were cold and chocolate chips were poured on top there was no chocolate chips in the pancakes so I don't know how they call that chocolate chip pancakes they should just call it pancakes with chocolate chip topping but the pancakes were cold when they got to the table when I talk to the manager the manager act like there was nothing wrong but even a 4-year-old can make better chocolate chip pancakes than what they serve me I will not be going back if you can avoid it do not go there go to the one in Fullerton I promise you you will like that much better the reason they told me they're not like the one in Fullerton is because their franchise and they do things different than the one in Fullerton which does not make sense usually franchise means you keep everything the same and two the way they have the parking lot you will not like it it look like it was a bank at first and then they switched it to the broken yolk overall it was very terrible service the parking was horrible do not go there go to the one in Fullerton believe me you'll be thinking me for that one
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December 2023 by Caleb P.
I am leaving this review specifically for Vincent. The kindness you showed me did not go unnoticed. Thank you may karma be in your favor mi Compa.
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November 2023 by Ana M.
All I can say is you get what you pay for. It was dirty and smelly, and the tub would not drain. TV did not work, phone did not work. Never going back.
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November 2023 by Willie
Worst hotel I've been in. Maggots or coming out of the sink, under my pillow case there was a crack pipe. What the heck don't they change the pillow cases. I told the manager she said she don't know how it got there. She was rude and unprofessional. She didn't want to give me my money back I still left I rather lose the money then to stay and find out what else I would find I'm sure there was more. I didn't want to touch anything or put my bags down. Had to shake off everything I put on the bed. I'm sure there would of been bed bug the way the box spring looked. Keep my money lady you look like you need it more then I do.
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November 2023 by Rey
This is the worst hotel I have ever been, avoid this place at all cost, dirty hotel, customer service terrible and very old furniture. They don’t do basic housekeeping, there were personal items dirty from previous guests as towels, they didn’t cleanIn a four days stay, also they want charge customers for cleaning the room something they are supposed to clean, I had to stay there with my children in unsanitary conditions, you will stay in a dirty conditions, breakfast is too basic, some bread, and coffee not really a buffet breakfast, worst place overall terrible experience please avoid this placeRooms: Very unsanitary place to go with children
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October 2023 by Reynier P.
This is the worst hotel I have ever been, avoid this place at all cost, dirty hotel, customer service terrible and very old furniture. They don't do basic housekeeping, there were personal items dirty from previous guests as towels, they didn't cleanIn a four days stay, also they want charge customers for cleaning the room something they are supposed to clean, I had to stay there with my children in unsanitary conditions, you will stay in a dirty conditions, breakfast is too basic, some bread, and coffee not really a buffet breakfast, worst place overall terrible experience please avoid this place
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October 2023 by Craig C.
DO NOT STAY HERE! 15 minutes to check in per person, hotel is old and dingy and not well kept at all. Breakfast was awful! And to top it all off, there were ticks in the rooms and throughout the hotel. One of the worst experiences we've ever stayed in. Book anywhere but here!
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October 2023 by Christy Adkins
Horrible service, elevators were broken, you need id to get more towels, couldn't even get plasticwear cups nothing if it wasn't "breakfast" hrs.We were a few min late to the 11am check out and they sent a security guard who wouldn't leave but stood in the doorway rushing us and our kidsRooms: DirtySafety: Broken elevator only blocked with trashcan and loose plywood.
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October 2023 by Daniel Stump
This place is an absolute dump. Two spiders in my room, a trial of ants by the door, the sheets aren’t clean, the walls anre peeling and look dirty and the toilet was leaking water. They cancelled my reservation and made me pay even more to secure my room again at that days rate. Stay away!
