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December 2023 by Vanessa B.
I regretfully rate this experience with zero stars. They sold me a 2019 Mercedes Benz with transmission problems, and despite my efforts to inquire about the warranty, I was only able to speak with an unhelpful receptionist on 12/21/23. She informed me that my vehicle's warranty had expired on 12/9/23z I questioned why the transmission issues weren't addressed before the warranty expiration since I've taken my vehicle in for service a few times, but she couldn't provide an answer. She transferred me to a manager's voicemail, but I'm still awaiting any response. Considering legal action under the lemon law, I advise choosing Fletcher Jones dealership over this disappointing third-party seller.
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December 2023 by lee s.
when i bought the car at the end of the lease, this guy forced me buy the warranty, after 2 months i wanted to sell the car so i went to cancel the warranty, i talked to same person, george yakim,he made a form as picture,on 9/18/2023he didn't give me a hard copy. so i took a picture.it's not paid yet still now. today is 11/27/2023i went there again, other person said it was declined due to no signaturenonsence..don't buy a warrantydon't buy a car at hereas of today 12/26/2023, they still didn't pay.
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December 2023 by Remington W.
Wow A1 customer servers have a selection of inventory! I want to give a shoutout and express my gratitude to Stephen and Crystal for their contributions. They've really made a difference!
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December 2023 by Sean Y.
Sam Hwang and Justin Chao was so professional to find the right vehicle for me. The process of price negotiation was smooth with no hidden fees. Tim Thong in the finance department was so helpful too. He's nice and everything is clearly explained. Everything is fast. This is my best auto shopping experience! If you need a Mercedes-Benz, come to Mercedes-Benz House of Imports! Thank you guys!
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December 2023 by J B.
Wow ! I went in for Transmission Service on my Mercedes S63 AMG with no appointment and got it back the same day. What a great group of people. Dominique and Ryan ( Manager ) were very helpful and knowledgeable. When it comes to Mercedes Benz they really know their stuff. I highly recommend House of Imports. Congrats to the whole service team !
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November 2023 by Sam Y.
I've helped bought so many cars for my parents and siblings due to my knowledge of automotive(I use to own a shop)Dealing with so many dealers in the past I've only came across 1 that was no hassle and didn't try to rip us off and it was Longo Toyota. When it was time to buy my wife a car, I surprised her with a gla250 from house of imports. Jim and lin lin helped me with the purchase it felt just like Longo And they were even more helpful then them. Now I have 2 dealers I will recommend and deal with.
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August 2023 by Amy L.
I've been a Fleture Jones Newport Beach client for many manyyyy years. I heard my dedicated service advisor that I've been working with for years was unfortunately no longer at Fletures. (Stupid move Fleture) Searched where he went and found out he was at House of Imports. Drove all the way to House of Imports in Buena Park to get my B Service that was due on my AMG GTS with Miguel Velasquez. Yes, he IS that good. If you are looking for that white glove experience and trustworthy service advisor, go see Miguel Velasquez.
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August 2023 by Anahita M.
Came into here with the impression of just looking around but ended up leaving with my dream car. I walked in and was greeted by the sweetest woman ever. She was very respectful and generous. I have a very thick accent which makes it hard to deal with me but she was extremely patient. She also did not make me feel insecure about it. Thank you Jocelyn! You're amazing.Now onto the buying experience. I came all the way from Newport and Like i said, i only wanted to look around but i met a nice gentleman who walked me through the process and showed me my options. I knew what i wanted and so did he. I told myself as soon as someone starts pressuring me, im leaving. This gentleman never pushed me or made me feel uncomfortable. He knew the type of person i was and took his sales approach according to my body language and attitude. 10/10 thanks house of imports. Saved me from a bad experience at another dealership
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August 2023 by Johnny S.
Just took home our CPO 2020 S450!! Among dozens of other dealers I visited, they had the best vehicle selection, best quality cars, and a super easy buying process with no games, hidden fees, or trickery in site. I was a little put off by the one-price thing at first, but seriously, the world would be a better place if more dealerships operated like this. All cars can have hidden gremlins, which is why buyers should always do their due diligence, but I'm pretty confident that these guys will do their best to avoid selling a potentially unreliable vehicle. Shoutout to John, George, & Billy for staying late to accommodate us!-Johnny S.
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August 2023 by Kara J.
I want to thank you David, Kim the general manager for being the breath of fresh air yesterday at the Mercedes-Benz dealership. You started off our visit in a fantastic way. Anthony Vega our salesman went above and beyond to make sure we were well taken care of. Anthony was patient did not complain. Did not rush me when I wanted to see multiple cars he is head and shoulders above the rest. Thank you house of imports for being an outstanding dealership.
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August 2023 by Haitham A.
I have been working with Andrew in service for the last 4 years. Hes always professional and is very accommodating even if I am late to an appointment.I also greatly appreciate his honesty when it comes to my vehicle's needs.Which in my perspective makes Andrew the ideal point of contact and one of the main reasons I continue to visit house of imports even though I have relocated to a further city.
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August 2023 by Paige B.
this dealership is very helpful and quick to assist with any questions, concerns or need for service. I've been coming here to get my mercedes benz worked on, and always leave feeling confident and more than satisfied with the their service. i recommend going to this dealership if you want good service and amazing quality work!! **shout out luis for helping get me a run flat tire when i desperately needed it and for working with me to get it ordered in a timely fashion**
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August 2023 by John B.
I went to House of Imports just to test drive a Certified Pre-Owned Mercedes-Benz. The salesperson Mouncef was friendly, knowledgeable, and helpful. He patiently showed me all of the bells and whistles of the Mercedes-Benz S 450. It was such a nice car that I decided to purchase it. House of Imports offered me top dollar for my 2017 Honda Accord Touring as a trade-in. This was a deciding factor in my purchase. Omar in Finance explained to me the benefits of the Certified Pre-Owned Extended Limited Warranty. I have peace of mind knowing that as soon as my (MBCPO) Limited Warranty expires the extended Warranty kicks in for another two years. This was my first purchase from House of Imports but it will not be my last.
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July 2023 by Mary T.
I've reached out to multiple dealerships and we decided that we'll go to House of Imports. This is specifically because of the beautiful reviews I've read about Mouncef. He's not a typical car salesman but gets the job done. He has a gentle soul but he truly fought for us to walk out with a great deal. We really feel great about the purchase and that's what's important. He's a gem to this dealership and deserves all the recognition in the world. Everyone that we encountered here was super friendly and nice as well. Thank you so much Mouncef and the HOI team!
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June 2023 by Britney M.
Came in for 2 recalls on my Mercedes and a multipoint inspection. Made the appointment over the phone. And dropped it off the next day in the morning around 9:20 am.They gave me a loaner car for a couple of days- free of charge. Just while mine was getting fixed up. Apparently, they have a limited number of loaner cars, so that is not guaranteed. It is better to get there earlier, so you can make sure to grab a loaner car. Service Advisor: Daisy PachecoHouse of Imports -Mercedes-Benz6862 Auto Center Dr ,Buena Park,CA-90621Store Phone: +1(714) 562-1100My service advisor, Daisy was great. She was very communicative during the whole process. Daisy was quick at getting the paperwork done for the drop off and pick-up. She reached out and communicated with me when my vehicle was almost done. I appreciate her quick responses and efficiency while doing the paperwork. She made the process a breeze!I dropped my car off on Tuesday morning and picked it up this evening (Thursday) around 3:30pm. They fixed both of the recall items and did an overall inspection. I am so happy to have my car back. The service at House of Imports was wonderful. I would take my vehicle back here in the future without hesitation.
