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February 2024 by Maria Castro
Buena Park Simpson Cadillac sales and finance department are scammers, I went there to purchase a Cadillac Lyriq and they agreed to my negotiated price. They had me fill out the form to get access to my personal information so they could access my pre-approved loan. Then after accessing my credit /pre-approved loan information, they called me and told me the car was sold but that they had a more expensive Lyriq that they could sell me.It was super unethical to run my credit and tell me that the car was mine. Then to tell me they were getting the sales contract ready for me only to try to sell me a more expensive car that I didn't want. Slimy unethical sales tactics.
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February 2024 by Uncle Googy
My family has been buying cars from Simpson since they were in Downey. Fast fwd prolly 60 years… I bought prepaid oil change subscription. Car started burning oil. Spoke with service manager who assured me that all was normal. IMMEDIATELY after next prepaid oil change, the oil level was below the ADD mark. I went back to dealer within an hour and was told by mechanic, service writer and service manager that the ADD mark is but a “theoretical” level. Ridiculous. Car stopped burning oil when I took her back to local mechanic for oil changes. I spoke with the general manager who was not happy to hear this, told me that Cadillac is having the dealer under fill the crankcase! Not even believable. Just like Cadillac made a dipstick that ADD doesn’t mean Add?? Who would have an oil CHANGE when you receive less oil than you started with? This is an oil DRAIN! Avoid these guys for service. And because I had a very shady service experience, I won’t buy from them either. Not at all recommended for buying a car, buying parts or obtaining dealer service for your car.
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February 2024 by Rob W
Came on needed. Key FOB during the largest storm of the year without an appointment. Got me on and out in about an hour.
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December 2023 by Petra Castaneda
Very helpful if you come to this dealership you have to ask for Ivan for help. very knowledgeable
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November 2023 by Veronica Wilson
Thank you, Ivan! Best dealership experience we've ever had. Great car, great deal. We'll definitely be back!
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November 2023 by Sky View
I paid a $100 deposit to reserve a Lyriq in June 2022, but had not been contacted as of August 2023, so I contacted the dealer in August 2023, and they said I had to wait, but I didn’t want to wait. , so I asked them to refund my deposit, but now it has been three months and they still haven’t refunded me. They made excuses not to pay me back.I just got off the phone with them again and this time they said I need to come to the dealer to sign the form and they will refund my money within 10 days. I plan to go tomorrow. I will never put down a deposit or anything like that with this dealer from now on. Please be careful everyone.
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October 2023 by Robyn B.
Took my CTS in for transmission issues. Everyone I encountered was friendly, professional and efficient They kept me updated on progress of repairsFixed problem n car runs great
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October 2023 by Jesús Ramirez
Very happy with my salesperson Ivan! He took his time in showing me all the features on my new car and very lucky to have found the color I wanted. Ask for Ivan he is very nice!
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October 2023 by Jonathan Y.
I experienced frustration during my recent visit when I selected maintenance services on your online platform. Specifically, I opted for an oil change with a tire rotation priced at $64.96 for 6 quarts of full synthetic oil and a front tire alignment priced at $69.95. To my surprise, the final bill at the front desk amounted to $310 plus tax. When I questioned the discrepancy, the staff member explained that I was being charged over $140 for the oil change due to the inclusion of the tire rotation and over $150 for the alignment. Initially, I reluctantly accepted this, but upon returning with evidence of the online prices, which I had manually selected, the staff member adjusted the price to $210 without hesitation, raising concerns about the initial pricing.After a 2.5-hour wait, I was informed that my car was being washed and would be ready soon. However, 30 minutes later, the same clerk approached me and explained that my car was not starting. After approximately 10 minutes of him attributing the issue to my car, I observed that the car was not in park. I pointed out that it had been turned off before being put in park, which was preventing it from starting. I demonstrated this on the dashboard display as well. Surprisingly, the staff member then suggested charging me for a mechanic to address an issue caused by your employees, which I found unreasonable.During this time, I contemplated looking at Cadillacs to potentially replace my 2023 Telluride and CT5. However, this experience has left me feeling hesitant about returning even for a simple oil change. I have never felt so deceived by a dealership. Ultimately, the lead mechanic resolved the issue by resetting some fuses and addressing the car's starting problem, which was due to being in the wrong gear. However, now my car exhibits unusual shaking and shifting behavior, suggesting that something more extensive may have occurred during the service. My CT5 only has 30,000 miles, so this unexpected outcome has left me dissatisfied. Regrettably, I did not speak with a manager during my visit, as my frustration overtook me, and I simply wanted to leave.
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September 2023 by Carlos P.
I useally don't post these reviews but this dealership is just bad to work with service center is horrible Jose the person that was helping is just bad bad service person i would not recommend this place for any services
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September 2023 by Eureka Gold
The Worst Customer ServiceSimpson Cadillac is a business that does not respect the customer nor do they follow through with the promises that are made at the time of your purchase. Sales says one thing and services department does whatever they see fit. I bought a Cadillac for Cadillac service and I would have gotten better service from a Yugo dealer. I will forever be disappointed in the lack of service I received from Simpson Cadillac and will NEVER RETURN TO HAVE MY CADILLAC SERVICED WITH THEIR TEAM OF SLACKERS AND TIME WASTERS AND UNPROFESSIONAL DISRESPECTFUL INDIVIDUALS.
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September 2023 by Rex P.
Rex Perry JrThe Worst Customer ServiceSimpson Cadillac is a business that does not respect the customer nor do they follow through with the promises that are made at the time of your purchase. Sales says one thing and services department does whatever they see fit. I bought a Cadillac for Cadillac service and I would have gotten better service from a Yugo dealer. I will forever be disappointed in the lack of service I received from Simpson Cadillac and will NEVER RETURN TO HAVE MY CADILLAC SERVICED WITH THEIR TEAM OF SLACKERS AND TIME WASTERS AND UNPROFESSIONAL DISRESPECTFUL INDIVIDUALS.On top of all the lack of service the disrespect is real the some dude Roger responded to a review by wrongfully assuming he was answering a woman.
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August 2023 by sonicairsystems
Although the failure of the paint on my 2017 CT6 started showing 6 months after the warranty expired with only 65K miles, the service department at Simpson and my service advisor Jose Campos in particular are what keeps me a happy Simpson customer.
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August 2023 by Rex P
3 minutes ago The ********************** ********************************************* is a business that does not respect the customer nor do they follow through with the promises that are made at the time of your purchase. Sales says one thing and services department does whatever they see fit. I bought a Cadillac for Cadillac service and I would have gotten better service from a **** dealer. I will forever be disappointed in the lack of service I received from Simpson Cadillac and will NEVER RETURN TO HAVE MY CADILLAC SERVICED WITH THEIR TEAM OF SLACKERS AND TIME WASTERS AND UNPROFESSIONAL DISRESPECTFUL INDIVIDUALS.
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August 2023 by Jesse Gonzalez
I recently leased a 2023 Cadillac XT5 from this dealership, and I must say, it was an outstanding experience largely due to Ivan, our salesman.He helped us navigate through the vast selection of cars, patiently guiding us through test drives and providing valuable insights.What stands out is Ivan's dedication. Even after his part was done, he stuck around until the entire transaction wrapped up. Not to mention, a week after the purchase, he's still checking in to ensure our satisfaction. Such dedication is greatly appreciated.Ivan's outstanding service, expertise, and care for our satisfaction were unmatched. Highly recommend this dealership, especially Ivan. Thank you for the amazing car experience!
