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January 2024 by Amaya S.
Paranoid meth addicts this place is a dumpService was hard to getWorkers are very rude
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January 2024 by Kelly Maxwell
I have stayed in many Best Westerns and this hotel is the worst. We waited 24 hrs for towels and when they showed up they were dirty or had huge holes. During their "Continental Breakfast" they had no food or coffee. We asked the person behind the counter for some and he said it wasn't his job. The worst part was that someone was in our room when we were out and left their clothes there. When I asked about it, I was told it didn't happen. That all of this didn't happen. Denisha was the name if the manager and she lied right to me as I was holding evidence of towels, clothes, etc. and said this didn't happen. I'm sure I'll get the standard reply from them that they gave everyone else and nothing will change. Avoid this nightmare!
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December 2023 by Dallin Brohamer
Oh where to begin... Started by being given a full and told it was a king. Got that fixed, I guess. The king mattress in our next room was nothing but cardboard and springs with a massive indent on one side, being held up on two smaller box springs. The towels were all stained, no real bedding, and torn plastic covers as a bedskirt. When I asked for clean towels we were given one. So we went and purchased bedding and towels. Then we found out the hot tub and pool were closed, and remained closed for our 5 night visit. The breakfast was a total joke. I walked in to 6 people standing around 4 mini muffins and 3 pieces of bread and went straight to taco bell. Overall I'd say half of the amenities claimed are not truly offered.Noteworthy details: 0 stars if I could
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December 2023 by shorty shorty
This place don’t deserve 1 star first change my price from my reservation when I checked in an heater didn’t work my baby froze I asked for discount off room they said they would send maintenance never came next night at 1 am then the said we can switch rooms when I am checking out at 6 am not worth it trashy an you put a sign get trash they leave it manger is worthless
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December 2023 by Elijah Nunez
It was a decent place to stay. Pool and Jucuzzi in the oddest location right next to Orangethrope Hwy. The breakfast was simple, a toaster was halfway working, the price was decent, and Close to Knotts.
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December 2023 by Sadie Fairbourn
This place SUCKED. We stayed for 5 nights and they didn't change our sheets or give us new towels ONCE even when we had to "make up bed" sign on our door. My husband FINALLY had to go ask them for towels and they said "we're out" like what? The AC didn't work well at all and it was stuffy and humid in the rooms. The bed was AWFUL and you could feel every single spring in it. You have to pay like $5 a day for breakfast and the breakfast is small stale muffins and stale Frosted Flakes. We didn't even eat breakfast there it was awful.Hot tub sucked. Toilet paper sucked. No microwave in room. Will not ever stay here again nor recommend it to anyone especially since their service sucked.
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November 2023 by Morgan L.
Rude nasty disgusting hotel and the employees are disrespectful. The maids half ass cleans up . The floors are black they dont mop or wipe down hotel room floor . I made a spill on the floor used a towel to wipe it up and the towel got filthy . They took my whole deposit because of it . Lied & said I have to leave compliants about tv being too loud ridiculous. I don't mind leaving but why take my money . Cheap whack wanna be breakfast. I wouldn't recommend.
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November 2023 by Sadie F.
This place SUCKED. We stayed for 5 nights and they didn't change our sheets or give us new towels ONCE even when we had to "make up bed" sign on our door. My husband FINALLY had to go ask them for towels and they said "we're out" like what? The AC didn't work well at all and it was stuffy and humid in the rooms. The bed was AWFUL and you could feel every single spring in it. You have to pay like $5 a day for breakfast and the breakfast is small stale muffins and stale Frosted Flakes. We didn't even eat breakfast there it was awful.Hot tub sucked. Toilet paper sucked. No microwave in room. Will not ever stay here again nor recommend it to anyone especially since their service sucked.
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November 2023 by Dino S
Great price great location and right next to all the newest shops Buena Park has to offer.Since my last posting I feel the need to update my response.The rooms all have been remodeled from floor to ceiling. Everything is new except for the decor which I have been told is coming soon. The bed's are all new along with hairdryers and showers are all new.There is a post on here from two days ago that is totally false. I was in the office waiting for my turn to register for a room and while I was waiting here comes this lady and she didn't ask anyone who is next just went right to the window and started yelling at the employee that was unfortunate to be working that afternoon and the lady continued to yell about how she ordered a king bed and claimed the bed in the room was a small one. She stated she is not a small person and needs a bigger bed. She also stated she was going to find everything she could and post it on her. The receptionist handled the lady as any professional could in that situation and explained everything to the lady that she has done everything she could do to compensate her but the lady just wasn't going to hear it. Said she was going elsewhere and definitely was not going to stay in any room at this location. Well I am here to tell you that she was in the office that very next morning grabbing breakfast and she infact stayed in the room she was giving and she not only stayed the night but actually extended her stay for another 3 nights. I just hate it when someone places a negative review when they are lying about everything.She should be ashamed of herself for yelling at the receptionist and for lying about her stay in that hotel. Shame Shame lady.Sorry for making this so long but I stay there and I have not come across anything like she has stated.Thank you
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November 2023 by Kim Horg
This hotel should not be part of Best Western. It is very run down; the room was dirty, dusty, and smelled. We changed rooms and the bed was uncomfortable. The sheets were old, the towels were stained and I felt uncomfortable staying there.
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November 2023 by Jerome Palacios Myerson
We stayed here once for the convenience and price. But we probably won't return as there are better options not that far away. The people working there are really nice, that is pretty much the only good thing about this hotel.
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November 2023 by Liliana Garcia
Worst hotel I’ve ever stepped foot in. The beds and mattress are covered in blood, semen, and other fun stains. We booked 2 rooms next to each other and they were both horrible. Cheap furniture and smelled musty. This is no where near the size of a king bed. When we tried to get a refund, both managers were no where to be found. The girl at the front desk was very apologetic as her 2 managers, only employees who could approve the refund, were not responding. We left without getting a refund and have not been contacted yet.
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October 2023 by I Am A.
1 star is the lowest I can give, should be -1 star. Place is terrible, bad customer service, rude, dirty rooms, terrible so called breakfast. Dont fall for their under the table cash deal, pay with credit card. This place is shady. Save your money and headaches and book somewhere else.
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October 2023 by samuel moore
Upon arrival at 4 pm, the room wasn't ready.. while staff was cleaning out the room and throwing away trash, they spooked the homeless woman squatting in the dumpster area. Flooring wasn't mopped, especially around the toilet. the bed was as firm as concrete. The steel base of the bed was so loud that every time it was tapped or touched, there was a loud sound coming from the room we were in and the adjacent rooms.
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October 2023 by Sam Hindo
The room was very clean and nice. Breakfast is VERY minimal. Mini muffins. Mini cinnamon rolls. Cereal. I ended up getting Taco Bell down the street because I was so hungry. The hotel seems a lot nicer online than when you arrive in person. Overall good location. Wouldn’t book again, but it got the job done.
