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January 2024 by Geoffrey Q.
An affordable, easy, pleasant, and roomy rental for a last minute move with a few desperately needed extensions made easy by great staff.
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October 2023 by PAT ARR
Great experience, probably one of the best. Easy out and easy in and ready to go! However, my issue is not with the staff. When busy moving etc. and time constraints, bathroom stops are important. First time not having a bathroom available was very inconvenient at a uhaul. I feel sorry for the employees and customers, even when this a storage facility too!5 ⭐⭐⭐⭐⭐ For the employees!
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July 2023 by T Abassi
Excellent service by the agent that helped me with the rental. Efficient, prompt, and knowledge of her equipment. The best U-Haul experience I've ever had.
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May 2023 by Erin Reeves
I came to this location specifically because the price of paper was cheaper than any other UHaul in the area. When they rang it up, the price was about $6 more. They did give me a slight discount because I had to wait so long for service (about 15 min).
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February 2023 by Aaron M
I didn’t catch the name of whoever helped me today, but great cargo van rental experience!
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December 2022 by Tim Powell
Had the online system reject me while I was at this location. Walked in and was immediately assisted and had my rental in minutes. Great service, nice truck and no hassle with the online nonsense. This was by far the best uhaul rental experience I've had and I've rented in multiple states!Just come in and see what they have and let a real person help you. 5 stars! ?
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December 2022 by Albert Fontanez
Once you find it, they provide great customer service. Very friendly!
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October 2022 by Norman Burchard
I have rented at numerous Uhaul locations as well as other truck/trailer rental establishments. This Uhaul location is hands down the best I have encountered. The guy at the counter (not sure if he wants his name posted) is friendly and engaged, not sullen and/or indifferent as so many counter personnel can be. And this guy does it all -- processes the rental agreements, walks you through using the Uhaul app, makes sure all equipment is ready to go, and I think he also works the self-storage side of things as well. All in all, this has been a very satisfying trailer rental experience.
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August 2022 by Amanda Rognlie
Horrible customer service I rented a Large truck to go from Orange County to LA and they gave me a truck with zero transmission fluid in it so I was stuck for 4 hours on the side of the road it was a nightmare and then today I got a random charge of $75 so I call to see what’s going on and why that is there and the lady literally said I was giving her too much attitude and hung up on me when I gave her no attitude I was just upset about the situation and needed help. I have been called back because I thought it was an accident that she hung up and then when she picked up the phone she just said one 800 U-Haul call them instead …. I have never been treated so disrespectful . There is no diligence at this U-Haul please do not go here no respect and no help
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August 2022 by Rayn Preston
I've rented a storage unit on 2 separate occasions in 2020 & 2022. Both times I rented a U-Haul truck taking my stuff there and getting it out.I've read a lot of reviews about horrible customer service but I get it.... I know exactly who they are talking about. However, once I realized his sarcasm game is that strong & he doesn't put up with BS, he was pretty hilarious to me and extremely helpful.I docked a star because when getting out of the unit, they charge you the full month if you leave after the 5th of the month which is ridiculous when they prorate it when moving in. I think that deserves at least 1 star docked, if not 2 stars.
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June 2022 by Brenden Godwin
Beyond rude, apparently there was a mix up on the trailer I rented it wasn’t my problem or my error. I had an appointment to return the trailer to this location but their system said it was already returned. The guy at the counter scoffed at me saying I can’t drop it here. Corporate said otherwise and to drop it at the location so I did. While I was dropping the trailer he was coming out ridiculing me saying he’s going to have the trailer towed and I’ll be liable. Corporate said to just drop it and go so I did.
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December 2021 by Scott S.
Reserved a Truck at the Buena Park Location. I was warned I would be charged if I do not cancel within 24 hrs. Days later, I cancelled the reservation on 1/1/22, 2 days before the rental date. The rep refused to email confirmation. Then the rep said my confirmation number was 1800-Uhaul. Then the arrogant rep said they do not have time for me. conclusion: They want to charge me for the reservation and avoid providing proof that I cancelled. SCAM ALERT.
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September 2021 by Benjamin Gorospe
Nice and friendly staff, quick check out process.
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June 2021 by Mark Joseph
Very polite and very helpful. Will use them for the next move.
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May 2021 by Manuel Cardenas
The Manager was super friendly and helpful, I recommend this location to everyone.
