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June 2023 by Samuel C.
Shekiba Azad and Jose - the manager at U.S. Bank Buena Park North (Buena Park Place location) - provide excellent customer service. I always, always receive excellent, outstanding customer service whenever Edward assists me with any and all bank transactions. I want to commend the management and staff of U.S. Bank Buena Park North to U.S. Bank corporate headquarters.
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May 2023 by Erik R.
Shekiba Azad was very help and did an amazing job helping me cash my check! She was so patient and kind. Thank you!
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February 2022 by Andrew H.
I went this afternoon and met Eddie as my representative. I would remember him by last service he has provided and incredibly he remembered me as well plus he even remembered what he has done for me from the last visit. I was impressed by his professionalism, efficiency and personal service. Good job Eddie and thanks agains.
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December 2021 by Brenda C.
The worst customer service I have ever encountered. My husband and I walked into the branch at 4:30pm to add his name to my account. We spoke with Edwin Torres, Client Relationship Consultant, and another woman who presented herself as the assistant manager of the branch. We were told that they could not assist us and that we needed an appointment to process this because: 1) it would take too long and they needed to print out papers and go over it with us, 2) staff are busy and have other things they are working on (even though there were 4 staff on-site and no other customers inside the branch while we were there) and 3) they would need to make a profile for my husband and they've encountered their system crashing (why is this the customer's problem?). Mind you the branch closes at 5pm, which would give them half an hour to work on our simple request. We were also told that we NEEDED an appointment due to the pandemic, but the website clearly states they ENCOURAGE appointments (it's not required). Horrific experience and lazy employees! In the amount of time they spent telling us all the reasons why they couldn't help, they probably could've processed our transaction. Also, you'd think a "Client Relationship Consultant" would have some customer service skills! Get some tips from your credit union counterparts. Do better, US Bank!
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August 2021 by Cbass Mata
Worst customer service. I spoke with banker ms. Patel and she was very rude and loud. I asked to get transferred to the manager. He too was just as rude and shor. So much that he hung up on me. I’ honestly rethink banking with them just because of this branch!
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July 2021 by Ralph M.
Words can't describe the outstanding customer service I received from this branch! The manager Jose is very welcoming and knowledgeable. He has built a fantastic staff and is always looking out for what's best for the customer. His banker Henika, explained different options on how to refinance my home mortgage and save money. The process went smooth and Jennifer the mortgage representative was a complete professional. I was so happy with the service, I referred my friend to open a couple business accounts with them. Read the review of the experience I had at Bank of America. The managers are like night and day. I will be transferring all my business to US bank! Bank of America is horrible. Thank you Jose for reinstating my brief in banking.
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June 2021 by Freida S.
Don't go to the teller Hanika P. She's very rude and has the ugliest attitude with first time customers. I will never open an account with US Bank just based off her customer services the service she gives is horrible and I will be filing a cooperate complaint on the way she treated me. She needs better training for the age she is you would think she had customer services skills. I don't think she wants to serve the young community without having a bad attitude about her own situation and she needs to leave her bad attitude at the door. **Beware of her**
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June 2021 by Sara A.
I went to this branch for pre approval on an auto loan. Eddie Monterozzo was AMAZING. He probably would have rolled out red carpet for me if he had any, that's how great his customer service is. He's a hard worker and made sure I was satisfied with my visit. He's also the handsomest banker I've ever seen. Will definitely be back.
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May 2021 by Kevin T.
I love this bank, my favorite so far compared to others banks I have banked with. Everytime I come in I am greeted, Mrs. Patel, Paul, Eddie, Edwin are all a pleasure to work with, I understand that no bank is perfect but this one is close. It's a pleasure banking here!
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May 2021 by Debi H.
Recently went to this US Bank on Beach Blvd. and had the pleasure of working with Eddie. He went the extra mile to assure my request was completed following up with two calls. Great Customer Service.
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April 2021 by Jenna S.
I have never seen such arrogant and unprofessional bankers until I went inside this branch. The manager and his assistant lady are the rudest and unfriendly people who refuse to help their customers. They don't value their customer's time and are very ignorant and unwilling to help. I'm surprised how this branch is still open with the level of customer service they provide.
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June 2020 by Sharon K.
If you need to wire money to Japan, do not go to this branch. They've never done this before. We trusted them to do it right, but after the second try did not work, we went to another branch. The other branch had no issue with the transfer. When I called to get the $50 transfer fee returned they stated that they could not grant our request. It was OUR fault that the transfer did not go through...that WE gave them the wrong information. I offered to show them their error, but they would not listen. I would have thought they would want to learn from their mistake, but apparently they feel that they don't make mistakes.
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April 2019 by Lindsay M.
Stopped in to do a few things. Service was fast, and the team was very helpful. I appreciated the diversity of staff to accommodate the diverse area.
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February 2019 by Amanda H.
The employees at this branch are always helpful , including Henika who is very friendly and polite.
