AAA Burbank Insurance and Member Services is a reputable business offering a range of insurance policies, including auto, home, renters, and life insurance. Customers appreciate the convenience of their 24-hour Roadside Assistance, which helps with services like jump-starting batteries, unlocking cars, and fixing flat tires, whether the driver or passenger needs help. The staff at the Burbank location are generally friendly, knowledgeable, and efficient. Many reviews highlight quick and helpful service, especially at the DMV, where wait times are short and staff members are described as super nice and very knowledgeable. Customers have received clear explanations about registration, insurance options, and different vehicle types, making the process smooth and understandable. One reviewer shared a positive experience with a staff member who explained the differences in registering various vehicle weights and types, which helped them feel confident in their choices. Another customer praised an agent for their excellent assistance with insurance policies, resulting in peace of mind. Despite a minor disappointment with a registration payment issue caused by a technical problem and confusion over payment methods, the overall experience remains positive. Customers recommend this AAA location for its friendly staff, fast service, and helpful advice. Whether for vehicle registration, insurance quotes, or roadside assistance, AAA Burbank Insurance and Member Services is seen as a reliable and customer-focused business that strives to support clients with their insurance needs and vehicle services.
I am adding Richard to my reviews because he is another agent I have to give many thanks for his great services. They are so professional and helpful.
Great experience with Christiana, she is super nice. She is also proficient and out of her way to assist you. Great person ??
June 2024
Haven only had a couple of experiences at site services. It was fast, to the point, great customer service. Haven't had any bad experiences so far. I do recommend this place.
May 2024
Im so happy I decided to come to this location after an awful phone customer service!! I'm extremely happy with how the insurance turned out to be at the end and all thanks to Christopher Orantes. EXCELLENT agent!!!
