-
March 2024 by D B
Really great service at BUR Alamo. Al was awesome. Super helpful, very streamlined process. I’ll be back for sure.
-
March 2024 by Tracy Jones
Leo at Tampa International Airport provided outstanding customer service!!!
-
March 2024 by Elizabeth Zepeda
I had a great car rental experience from beginning to end. At pick up, the person behind the counter was fast and efficient. The car was clean when I got it. Al Ayson was super attentive and helpful when I returned the car.
-
February 2024 by Marvin Medina
Rosa Soto was the representative at the counter when I went to rent my car and she was very helpful and no B's just straight to get me out of there asap.
-
February 2024 by Susan Hamre
The car (Mitsubishi ) was terrible- noisy & counterintuitive. I couldn’t even find the handle to flip open the gas cover! Service people at Alamo were great, though.
-
February 2024 by Benjamin Biggs
Great experience getting a car at BUR. From Norma at the counter to Nicole at the return, such nice helpful people.
-
January 2024 by GK Laskaris (GKon)
Easiest car rental experience I've ever had.
-
January 2024 by Mary Penson
Excellent service the staff was wonderful people ?
-
January 2024 by T. Brito
Terrible staff, terrible exp, ruined my trip
-
December 2023 by Louise Barr
I received excellent customer service from Norma Chen, Cris Lopez, and Al Ayson at the Burbank Airport location. They were the best!
-
December 2023 by Dale Dominguez
We often rent out of the Hollywood Burbank Airport.The staff are always friendly and efficient. The prices are competitive and the cars are usually fairly clean. We appreciate the bleach wipe in the cars for us to use. Chris, the person who helps us locate a car, is always so helpful. We appreciate his time and attention. We will continue to use Alamo for our car rental needs.
-
December 2023 by Thomas Zellers
Awesome and super easy rental experience from start to finish. Cris Lopez was amazing and helped me get the exact vehicle we wanted and gave great overview of the vehicle. Leaving the facility was quick and fast - I believe Kira (apologies if I have that name spelled incorrectly) was super friendly. Return process was easy thanks to Nicole Rielly who checked me in and was so nice. Definitely will rent from Alamo again in the future - best car rental experience so far.
-
December 2023 by Art Martinez
I was charged almost a full days car rental with their undisclosed fee's.($50) I would have given them a two star rating because the car was very cool! But it was not clean. The joke in the car was, that the dried white mess on the drivers seat was cum.(Likley creamed coffee?) And that the black curly head hair my girlfriend found on her was left after the chick jumped back into the passengers seat.(Uncomfortable laughter) Well, the joke made me feel a little better. But I always had a uncomfortable feeling every time I jumped into that rental. I would bet money, the "Coffee stain" is still in that car! Fingers crossed emoji, that it was creamer.
-
November 2023 by Chad Nehring
Alamo has always been good to us. This was our first try of this branch, and service was great. The location was great, with covered access straight from the airport.Norma at the counter was kind, and Al upgraded us to a bigger SUV on the spot when he saw how tall I was (no extra charge and we didn’t even have to ask) - that was greatly appreciated. We also saw some damage on the vehicle and dealt with Jack, who re-assured us all was good and made notes on the contract so we wouldn’t encounter any issues or extra charges at drop off. Mesfin was super kind when we dropped the vehicle back off at the airport.Overall great booking. We loved the car, and now I wish we had the same vehicle back home. Would use this branch again.
-
November 2023 by Marlon Camacho
Unfortunately when I picked up my rental I was given a midsize SUV instead of a full size that I had reserved. I received a text message, asking if I was completely satisfied with my service to which I replied with my experience. Jack from Alamo quickly apologized for the situation and waived the fee for my entire rental. No company is perfect but seeing first hand how how quickly Jack responded to my concern, it assured me that this company cares about their customers. They earned a client for life. I will continue to book all my rental through this excellent company. Thank you Jack for making things right!