-
November 2023 by Yvette S.
Monday, Nov 20th at 730am I arrive at ATD. Gabriel the customer service rep arrives shortly afterwards. He sees me waiting. They open at 8am. Another car comes around 745am. The other patron (a young college girl) and I head to the door and open it. Gabriel says, "We open at 8". She says, "What if I have an 8am appointment?" He tells us to wait til then.When 8am hits, Gabriel opens the door, tells me to wait inside, and immediately starts talking to the college girl. He doesn't ask if I have an appointment. They go to her car to discuss service. Gabriel is the ABSOLUTE WORST with customer service. Never does this guy ask me about an appointment, nor does he say, "If you don't have an appointment, this is the wait time." Never does he say something like, "Let me just get her car started so it doesn't delay the mechanic." It felt like a race issue to be honest. He was going to help the young Caucasian girl first before the older African woman.At any rate, it's really too bad. I've serviced my car at that ATD location previously. There was a different customer guy though. And that's why I went back. I really liked the other guy. But this ends my relationship with ATD Burbank. I see how it goes now.
-
November 2023 by Linda C.
I ordered four tires here in September and the experience was quick and easy. Then I went back today for a non-tire issue and was again impressed with how professional and attentive they were: Gabriel first on the phone and then Bryan, the mechanic. So different than going to my car dealer for service!
-
November 2023 by ADC POC
Some good points about this store1. They have very good stock of tires at a very reasonable price.2. You can get appointments quickly no need to wait for week.3. Service is fast within hour they finished the work.
-
November 2023 by Chris
Gabriel provided excellent customer service. He's knowledgeable and it shows that he values the customer. These days hard to find that in employees. Thank you Gabriel! Love the tires and great job on the alignment.
-
November 2023 by Ann Morris
We love American Tire Depot! This morning we had a tire emergency and they helped me out!! Thank you so much!
-
November 2023 by Tracey T.
I went into American Tire Depot because my tire sensor came on. It was very close to them closing. I asked if they could take a look at it because I drive almost 50 miles a day. They were very understanding and did it for free. Little did I know, I thought I ran over a nail. All my air was low in all 4 tires I guest due to the driving and weather change. Thank the lord!Tire Depot you just earned a customer since I'm new to this area.
-
October 2023 by Joseph Garner
Great prices and terrific customer service. Best of all is their tire warranty, which covers everything. Also appreciate the free tire rotations with oil change, and price matching with competitors.
-
October 2023 by Nina Vassilian
American Tire Depot in Burbank, CA, is one of the best that can take care of your car services. The staff are highly courteous and professional. They service your car at the quickest time. They don't charge for fixing a flat tire. They have a very convenient online appoinment-scheduling service, too. Highly recommend to go there for any car service needs.
-
October 2023 by Han Sun K.
I've brought all of my cars here and every time, they have been reliable, professional, and respectful. From tire changes to oil changes, I've gone here since 2013 and never had an issue. American Tire Depot and Future in Burbank is the place to go.
-
October 2023 by Sho B.
I noticed a rusty nail in my tire this week and found America's Tire Depot just around the corner. I added the make and model of my car on the website and made an appointment for the tire to be fixed for the next day.Thomas was there when I walked in. He helped me vet that a patch wasn't possible and the I needed to change my tire before they started working. I was able to talk through a few services I could get while I was there today, (I was long overdue for an oil change). Once the car was serviced, they realized the tire I needed was different than the one they quoted for, so I got another $45 back! Ultimately, he worked with me to get a wonderful price on my tire, an alignment, and an oil change + a discount on the next oil change in 5,000 miles. I came in worried about the final price and walked out feeling like Thomas and the servicers took great and honest care. Would definitely recommend this place!
-
October 2023 by Jacqueline S.
Fantastic service.Quick.Professional. Friendly.Knowledgeable.As a woman I felt like I was being guided and helped.Fixed a flat.
-
October 2023 by Mitch W.
I chose the wrong date when placing my tire order online. I called two days later to confirm my appointment and they said it was for the following week. Ooooppps my bad. They said they could have the tires delivered that day from Chatsworth (20 miles from Burbank) but I couldnt come in until 3 days later. They said that was fine. They moved my appt, ordered the tires, and they were delivered the day before my appt. My appt is for 9am on Friday. I call them at 8:15am to make sure my tires were in stock and the appt was good. They said yes. I show up at 9am expecting to spend at least two hours because I needed two new tires and an alignment done. I also added two new windshield wipers during check-in because winter was on its way. I was out by 10:15. No joke. Two new tires, an alignment, and two new wipers. Hands down the best service and speed I have received in a long time. Give those guys a raise PLEASE!!!!A satisfied Burbank resident who will return!!! - 10-6-2023
-
September 2023 by Gabriel Carnick
I came in to have my car checked before driving across the country for work. After two hours of examining the car, I was told that the car was fine but they recommended replacing the spark plugs and flushing the fuel line which cost $750 outside of my destinations my car broke down. I had noticed when I left at the coolant was low so I filled it and I put a quart of oil in just in case, but it turned out that they didn’t check the oil at all, or put in coolant, or change an expired filter that was dated and clearly visible. It seems they didn’t actually check the car and just charge me $750 to replace something I didn’t need. So if you are looking for a checkup, go somewhere else
-
September 2023 by Erick Pomplun
A warning when coming here for any service. The staff is very dismissive so be weary about any warranties you purchase because they won’t check while servicing your vehicle or ask if you’re covered unless you bring it up to them, which is what I’m glad I did otherwise I would have been charged even more for replacing a tire I got with them not too long ago. Make sure you make an appointment because you never know when they’re going to close the store early for seemingly no reason. I had come in almost 2 hours before it said they closed to get a tire checked and was turned away because, and I quote, “I’m technically closing up early”. It’s pulling teeth to get the whole scope of information so make sure you ask a lot of questions to get any sort of clarification. I was offered tire replacement solutions without the staff member even knowing what tires I currently had on my vehicle or if they had it in stock which tells me he was automatically trying to up-sale me. Be very cautious.
-
August 2023 by Ozlem Dalgic
Great prices and efficient, friendly service! The tire I needed was in stock, most other places were going to have to order it. My tire came in at least $50 cheaper than even Costco. Dropped my car in the morning and it was ready in about 45 mins