ARCO of Burbank is a gas station that offers quality TOP TIER™ fuel, often with reasonable prices and a sign boasting the cheapest gas in Burbank, though this is not always true. Customers note there is a fee for using a debit card. The experience at this location varies significantly between day and night shifts. Many reviews highlight warm, friendly, and excellent service during the day, describing the atmosphere as a welcoming community thanks to kind and amazing employees who are helpful and create nice experiences. Specific mentions include great morning staff, a fantastic coffee machine, and wonderful hot chocolate in the winter. However, the night shift receives strong criticism for rude, inconsiderate, and poor customer service, with reports of an employee being on a cell phone and speaking to customers in a disrespectful way. Several customers express disappointment and advise doing business only in the daytime. There are also frustrations with the pumps, as many have issues reading chips or accepting digital payments from phones, forcing customers to insert the card despite the pumps appearing modern. The location is considered good, but inconsistent service and technical problems affect the overall experience.
Seriously the most amazing and friendly gas station you'll ever go to and.... For some reason it's also incredibly inexpensive even though it's in the heart of Burbank!?!
September 2023
Had everything I needed & the service was good. I also enjoyed the value ARCO provides.
July 2023
It's a gas station. Although they do have a sign boasting the cheapest gas prices in Burbank, which is not always true. AND what's up with the fee for using a debit card?? Isn't that like using cash? Business's no longer want to eat the cost of doing business.
