-
February 2024 by Gevorg Gevorgyan
The manager Meri was great and her team got the job done very quickly. It was a pleasure to work with her.i will refer more business to Meri .?
-
February 2024 by hovik topchyan
Worst banking experience!!Rude employee! Avoid Meri if you must bank there.
-
February 2024 by Jack Tompson
Bank has gone down hill since BMO took over.My checking account was breached and no one has been able to resolve the issues.Avoid speaking to Employee by the name of Meri, Rudest person I've dealt !!!
-
January 2024 by Hovik T.
Worst banking experience since BMO took over!!! My bank checking account was breached, and no one has been able to help resolve the situation. Employee by the name of Meri is the rudest person I've ever dealt with.
-
January 2024 by James C.
This bank has really gone downhill. When BMO took over I've been trying to close out my save deposit box 6 times now. Yesterday the bank said I needed an appointment so I made it for today at 2:00pm. Before I drove here for the sixth time I tried to call but no answer but I drove here anyway, I'm at this time typing this review sitting in the lobby of the bank waiting, so I got here early so I was going to sit in the truck until 2 but just as I was parking the manager (Mary) called asking to move my appointment to 3pm. I said no way I any here now so I came in just ti get into an argument with Mary. She said she way too busy but I've been here not over 30 minutes and only one customer has come in. After this I'm going to close out my account and be done with BMO. I've been with Bank of the West since they opened up here in California I'm guessing early nintys.
-
January 2024 by ember1990
0 stars. The manager Mary was very rude. Branch was empty like a ghost-town. I feel bad for anyone working at this branch. Get a new manager and the branch may recover someday.
-
October 2023 by Nar Bez
Terrible customer service. The manager was trying to charge me a 10$ fee for closing my account and cashiers check. I went to another branch and they never charged any fee!
-
October 2023 by Melinda Bliss
No answer and when walked in, no one was willing to help or make an appointment. Horrible service!
-
April 2023 by Jennifer Shafii
Not happy with the reception and service I received at this branch. I went to this bank to open a new wealth management account and I was treated with a cold shoulder as I stepped in Meri’s office, who is the relationship banker. She told me she does not open new accounts. She was busy on her cell phone and unhappy with the interruption. As a new wealth management customer, I expected more. Instead of spending her time on her cell phone she could have greeted me with a smile and taken care of my banking needs. Everyone is entitled to a bad day, however a week later I was back at the same branch and Meri could have helped me, when she was asked by one of her tellers, instead she looked out to see who it was and as soon as she saw me, she told Diana (who has excellent customer relations and is very knowledgeable and helpful) to make an appointment and asked me to come back. Bank of America, next door, provided red carpet treatment even as I withdrew the money. If Meri judges people on what they are wearing she is truly in the wrong position. Bank of West can do better.PS I made a deposit of at least three times her salary that day and just a smile would have made my day!
-
April 2023 by Ray S
Tellers are nice, Andy is OK, Meri is rude. We just opened a wealth management account n instead of welcoming us, she made us feel like we inconvenienced her.
-
April 2023 by star signs
Worst bank everSo happy stopped our business with you??????Worst customer service burbank branch worst manager and workers?????????????????
-
April 2023 by Lilia G.
Worst bank worst customer service specially burbank branch so rude ??????????????????
-
February 2023 by Vazgen Alaverdyan
The Best Bank ever I had business with. Supper Knowledgeabal and helpful stuff what makes this bank real deal.
-
November 2022 by Smog City
This is the main bank I have my checking account with and I have nothing but great experiences with them they're always friendly and courteous and they answer all my questions in a timely fashion plus they have no monthly service fees as long as you deposit something once a month check them out for sure!
-
September 2021 by Anush Petrosian
I really appreciate the high quality work that the staff provides in this location. I am so grateful, the staff is so nice and amazing, especially I am thankful to Nancy for her help. Visit this location and you'll be satisfied by their service.