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June 2024 by christopher peaches
Excellent tellers, clean and comfortable branch with an amazing manager she will definitely take care of All your financial needs and concerns… Chris.P
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May 2024 by Anna Terzyan
The worst bank I ever see, including customer service and over all.
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May 2024 by Julie Fodulyan
i went in to open a checking account. the team Eco, Monica, and Arman got me in and out in good timing. You should consider this branch based on recent reviews, and not judge them off old history.
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January 2024 by Alonso Dominguez
New Bank. Very helpful
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November 2023 by Luis Miguel TapiaZamudio
How to know that a transfer is at your disposal
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September 2023 by Travis La
This is by far the worst branch of a terrible bank. I had bank of the west for almost a decade and I’m so glad it’s over. But I had to come and share how this branch is terrible and actually full of liars. Edward strung me along and never actually sent the emails he claimed. If he would of been honest, I would of saved a lot of time and some money, but most of all my sanity. They didn’t care and didn’t help, he ignored my calls once he sunk my ship. Please avoid this bank and definitely THIS BRANCH! They are lazy and full of attitude, moving at a tortoise’s pace.
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February 2023 by Madison Pettis
This branch opened an account for us, locked it before we even received cards, and closed it without our consent. We have made 4 different branch visits, 5 different customer service calls, and no one will help us. We had a SCHEDULED APPOINTMENT where Maria Jaramillo GUARANTEED to hand over a cashier's check with the full amount of our account, and when we arrived at 3 PM, the branch was closed with a piece of paper taped to the door announcing that they are CLOSED TEMPORARILY. We did not hear anything from Maria, and now have no way to contact her. We went immediately to two other branches in the area who both cannot help us because we didn't open our account at their location, even though our opening branch location is closed indefinitely. They say our only option is to WAIT for them to reopen whenever that may be. I am truly taken aback at the terrible customer service and the lack of communication. WE STILL CANNOT ACCESS OUR OWN FUNDS. I am worried we got scammed even with a "trillion dollar" company. It is infuriating to have hard-earned cash kept away from you by the very corporation who told you they would keep it safe.
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February 2023 by Madison P.
The Riverside branch for Bank of the West opened an account for us, locked it before we even received cards, and closed it without our consent. We have made 4 different branch visits, 5 different customer service calls, and no one will help us. We had a SCHEDULED APPOINTMENT where Maria Jaramillo GUARANTEED to hand over a cashier's check with the full amount of our account, and when we arrived at 3 PM, the branch was closed with a piece of paper taped to the door announcing that they are CLOSED TEMPORARILY. We did not hear anything from Maria, and now have no way to contact her. We went immediately to two other branches in the area who both cannot help us because we didn't open our account at their location, even though our opening branch location is closed indefinitely. They say our only option is to WAIT for them to reopen whenever that may be. I am truly taken aback at the terrible customer service and the lack of communication. WE STILL CANNOT ACCESS OUR OWN FUNDS. I am worried we got scammed even with a "trillion dollar" company. It is infuriating to have hard-earned cash kept away from you by the very corporation who told you they would keep it safe.
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February 2023 by Stephen Fish
I walked in at 9:11 AM and was actually the first in line. I needed a withdrawal and to change my pin. I figured 5 maybe 10 minutes. After the teller asked if she could only give me half of what I asked for, I said no and knew I was in for it. I waited around 40-45 minutes for a manager to sign something after I signed like 4 documents. I eventually got the money and left at 10:12. An hour and 1 minute after I arrived. And not once did either manager or either teller offer any apologies, any water or coffee. All attitude.
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December 2022 by Denis Kroll
They closed my account but in reality they didn’t ?
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September 2022 by Janeta Al
Very unprofessional and not helpful service, teller Maria shouldn’t work in the bank she was giving wrong information regarding the deposit I made, also when I called to customer service they said that branch should help me but she declined stating that she is not allowed to
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March 2022 by Slava M.
One of the best experience in banks. I've been coming here since 2019 and even during covid personal was always there for helping me. Definitely recommend!
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February 2022 by Jam PLAYMJ
(Translated by Google) service of the m(Original)Servicio de la m
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October 2021 by Dante' G.
Beware of the deposits. Every night is a reset/maintenance repair online. Don't deposit money in the ATM at night. ATM TOOK MY MONEY AND Take 3-5 business days to verify if the machine took my money. KNOWINGLY the ATM has had this problem before. BANK OF THE WEST LOST A CUSTOMER, As the past month I spent $350 on fee's when I'm under an fresh start account with no overdraft protection. They will charge you before helping you! Going thru a hardship and this bank has made it difficult in the last month with the way I trust them with my funds! ..
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June 2021 by Alexis S.
Love this branch. Karine Papazyan has helped us multiple times with HELOC's, business and personal accounts. She's very knowledgable and gets the job done.
