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February 2024 by eltonrr1 TV
Always helpful folks on hand. Well organized store.
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November 2023 by Israel S.
I asked somebody else about product I was looking for and tried to find it for me with no success and a few min after Elizabeth was able to help me to find the product I was looking for !! Thank u Elizabeth you deserve a raise !!
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October 2023 by Mara M.
First of all , this review is intended to a particular Store staff by the name of Michelle . I experience the worst customer service I ever had in any Bath and Body Work store . If you want to experience of awful customer service look for her .
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May 2023 by Cheryl Daniels
I love the sales they have. Love the customer service and can’t forget the amazing body scrubs and candles
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April 2023 by Leah
Awesome service! Allowed me to make an exchange. Took the time to help me join their club
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April 2023 by Crystal Corpuz
Favorite store in the mall. Staff is helpful and friendly!
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March 2023 by Mayis Hambardzumyan
? ? Bath and Body Works is my go-to store for all things bath and body! Their products are absolutely amazing, and I always leave feeling refreshed and rejuvenated. From luxurious body lotions to invigorating shower gels, they have everything you need to pamper yourself.? What I love most about Bath and Body Works is their wide range of scents. Whether you prefer fruity, floral, or musky scents, there is something for everyone. And their scents are not only refreshing and uplifting, but they also last a long time, making them a great value for your money.? In addition to their amazing products, the staff at Bath and Body Works are always friendly and helpful. They are knowledgeable about their products and always happy to help you find the perfect scent or product for your needs. And the store itself is beautifully designed, with a warm and inviting atmosphere that makes you feel right at home.Overall, I highly recommend Bath and Body Works to anyone looking for high-quality, luxurious bath and body products. ? Give them a try, and you won't be disappointed!
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February 2023 by Michael Perone
The workers were very nice and help me get exactly what i needed thanks again ?
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February 2023 by enie b
the store employees are not helpful and few times same cashiers were moody when asking about products ..felt discriminated especially by the FAT cashiers only...not purchasing from this store again...BAD service
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January 2023 by L.L
This place is so squeeze tight to many people for a very small congested place. The employees here are no help. They watch you but will not ask if you need help and if they do it's because they think you are going to steal.
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December 2022 by Ryan R.
After dealing with clueless sales associates at The Oaks in Thousand Oaks, I decided to try this store. Oy vey this one was just as bad.They had their usual buy 3 get 3 free sale, and this includes the large expensive men's colognes. Every associate at that store insisted that it didn't (flat out wrong). So, I ordered online for pickup at this store. Burbank was the only store that had all 6 that I wanted. But there was a problem...The drones at this location canceled my order. They claimed they were out of 3 of the items I wanted. Wait a minute... this is 2022, how could you get this so wrong? You scan a barcode, automatically decrease the number available by 1, and I, as a shopper, should see the correct count. I guess this was too hard for them.They then tried to screw me out of the deal. They gave me 3 of the colognes for half off. If I still wanted all 6, I would end up spending more money than I should have with the deal.So, I just ordered everything online, got the deal (minus $6 for shipping) and received the items before Christmas.Brick and mortal is suffering, and Bath and Body Works and the people they hire show that it is well deserved. From now on I will just order online and have the items shipped. So much less hassle.
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November 2022 by Mary Thornton
This place is the devil they always take my money lol. I love the customer service here and that's why I keep going back.
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November 2022 by S “Reviewer” K
They only hire young girls. I never see an middle aged or older person working their...that is fine I guess but some of the young girls discriminate, and I am not saying all but some. I told one of the cashiers that the greeters seem to help the younger crowds that walk in but ignore the elders that come in. I told her to watch and it was ironically strange but true. Maybe it is microaggression at it's best. The odd thing is I found out it was the store manager as well.
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November 2022 by Me at work
Only 1 employee by the name of MaryAnne? or Maria? was helpful. The other employees were rude. The two girls in the front kept chatting and ignored me when I came in. Had a question and they kept talking until they were finished then looked at me as I was waiting in front of them to finish talking. Acted like I was interrupting them. Thought it was unprofessional. They selectively greet guest. I asked a girl that was stocking lotions a question and joked with her but she looked unhappy and didn't really laugh or want to help me find what I want. Weird atmosphere in there. I found out one of them was the manager. She needs to be replaced.
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October 2022 by Hannah M.
I usually don't write reviews but this experience must be shared. I don't come to this bath and body often but Cheney really put a smile on my face! She made the check out process fun and easy. Love to see employees enjoy their job :)
