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March 2024 by Jessica D.
I guess this Best Buy has a good track record of employees! Tareke (I can't imagine I spelled that right) and Andy were so incredibly helpful. We came in looking for a TV and they were so informative and found us exactly what we were looking for. Thanks guys!
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March 2024 by Kathleen D.
Need a microwave? See Sarven at BB-Pacific Sales. My 24(!)-year-old microwave gave out; he showed me 4 options and explained everything Sunday; looked over the options and called back just now, Monday, to order by phone. Delivery Wednesday. Like customer service should be! Thank you!
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March 2024 by Abriel V.
They failed to accept my return even though I was well within the company's return policy guidelines. This stores makes its own policy which clearly do not coincide with companies own stated established online. Armen, the store manager was very condescending and flat out lied to me when I asked when the store general manager would be in. Avoid this store at all cost.
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March 2024 by Damian K.
Yet another preorder (Dragon's Dogma 2) that had the steelbook when i ordered months ago and miraculously is now missing the steelbook at pickup. Best Buy is a joke and I'm tired of being lied to by these people over and over. I canceled the order and im reporting to the BBB.
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March 2024 by Mia L.
Arlene was wonderful. I needed help with a sim card and she had me up and running in less than 5 min. Arlene was patient, helpful, and knowledgeable. The store is clean and I've never waited longer than 5 minutes for service. Keep up the great work!
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March 2024 by Susan C.
Not a good way to start. Last weekend I went into BB Burbank and had a detailed conversation with a certain salesman. I just called the provided number and it connects to a regional phone bank. When I explained I needed to speak to that specific salesman, thy hung up on me. Nice!
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March 2024 by Gregory G.
Great customer service from Chris Rosstamian! Chris is very knowledgeable in every aspect in computers and he was very helpful with recommendations on what's best to buy. We don't come across too many knowledgeable employees, therefore, Chris should get promoted to manager status. We'll definitely shop more here as long as we are helped by the best, Chris!
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February 2024 by Fidel G.
I needed a iPhone cord and decided to come in well I left with more items lol great service and knowledgeable staff! I was really in need of a video game too lol
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February 2024 by Lucy T.
This is the worst company you can buy products from! I bought a fridge last year in December and they were supposed to deliver in January. In January they rescheduled for February now I just received a message that they need to reschedule again. I will not be purchasing anything from this company ever again!
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February 2024 by Tom Watters
Would not match a price on an item they put on sale after I purchased it. Deceptive and bad business. Bring your business elsewhere!
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February 2024 by Debbie Terry
Chris was very professional, expedient, and personable. Excellent customer service keeps making me come back for more to meet my needs. thank you
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February 2024 by Chris Banning
I visited this Best Buy about a week ago. I had never been to this Burbank location. Located inside a large mall where there is plenty of free parking, you find this quite large blue Best Buy building. If you're looking for something in particular this is where you will find it. I came on this day to pick up a video game for PC. The Staff was helpful and took the time to explain to me that I wasn't getting an actual hard copy on dvd of the game I wanted but instead getting a game code that unlocks the download and play mode from the Blizzard Site. It took 2 days to download but turned out well and was worth the hassle. I'd come back to this Best Buy again. Highly recommended.
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February 2024 by Brian Tinius
No hassel to get a reward of 15% off a purchase when I turned in mh old router plus the matched an Amazon price on a new one. Sales cashier was very helpful.
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February 2024 by cohen soklan
Not so good service
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February 2024 by Divo Da DoctoR DR
Not happy with Best Buy because of their creditors can't pull anything on credit anymore but other than that they are ok
