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January 2024 by Benny Bronco
DO NOT GO HERE!!! The car wash doesn’t clean the car. It almost looked dirtier than it did going in. When I asked for my refund, they said that they couldn’t give me one. I chose the platinum package and something tells me it’s the exact same as the basic package (hot trash).
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December 2023 by Diego Cerda
Fast, moderately good (he left the tires dirty, but for the price it's great)
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November 2023 by Melanie's computer
Product and service are exceptional. I was down from another state to visit for the holidays and needed my truck washed. The owner took good care of us and was super friendly.We will be recommending the car wash to all of our friends when they are in Burbank
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November 2023 by Gohar Tumanyan
Edit to reply the owner:Did I mention I was trying to vacuum before getting a car wash? I did. Also, your response tone is well aligned with your actual attitude, not customer friendly.ReviewI have been a customer for months but I’ll never go back due to the absolutely ignorant owner. A few days ago i went there to get a car wash, butwhen i noticed the line I decided to first do a quick vacuum and then get in the line for the wash. The owner, totally tactless and RUDE, came over and asked me to leave since a “customer” wanted to do vacuum. I tried to explain that after vacuuming i’m going to get a car wash, he didn’t care. That’s not the right way to do business and hey, tons of other car washes around with nice service!
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November 2023 by Eric Maenner
The name of this place is Burbank Express Car Wash, but for some reason, I'm always waiting upwards of 30-45 minutes to get a car wash here because there's always a line no matter when I come. The only reason I keep returning is because the machine they have is very good and my car comes out looking great, but there are other car washes in the area that do a similar job and are more express than this. There are even some that will do a hand detail in a shorter time than the wait for this automatic car wash. The vacuum area they offer is small for only a few cars, but works fine.If they can figure out how to speed things up without taking anything away from the quality or raising the price, I'll raise my rating.
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November 2023 by Krista H.
Nope. Waited in trapped for about 45 minutes, which is exhilarating with a toddler in the back. Only when you pull up can you see that it's not a car wash on a track, so it doesn't get underneath your car. Paid for the 'Premium' wash, to get all soaped up and then waited a few minutes. Never got water, just got the sign to move forward to the blowers. Felt like someone played a practical joke on us after waiting that long. And there wasn't even a human to go talk to.
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October 2023 by Loreall Pooler
It's a pretty good drive thru car wash. Like I mentioned it is just one car at a time so plan on about 4-5 min per car. I was 6 in line so I waited about 25 min for my turn to wash. My car was FILTHY, but I just picked the medium wash since I didn't want the wax. It got clean. There were still some stuck on tree bits, but those only came off when I scratched with my fingernail so my car really needs a good scrubbing. I just didn't want to pay for a detail at this time. Over all I was happy and would come here again.
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October 2023 by Alex Papazian
This is the best carwash in Burbank! I come here every week, it cleans my car super amazing doesn't even leave one scratch, shiny! The prices are the best bang for your buck! Vacuum is very powerful and cleans effortlessly!! I recommend this carwash for anyone!!!
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October 2023 by Zoe S.
"Express Car Wash" is a laughable misnomer that redefines the meaning of deception. If you have even an iota for your time, steer clear of this abysmal excuse for a car wash. Brace yourself for an excruciating 45-minute wait, all for a so-called "platinum" wash that is nothing more than a pathetic attempt at cleanliness.Once you're in line, there's no turning back - you're trapped, forced to inch forward by an employee who cares more about preventing gridlock rather than customer satisfaction. The sheer audacity of charging $14.99 for this substandard service is beyond comprehension. You'd be better off hurling your money into a black hole.And if you have the audacity to hope for a silver lining by using their vacuums, think again. You're subjected to the absurdity of leaving the premises entirely, only to circle back like a lost soul, just to access their vacuum bays.Save yourself the agony and head to a gas station - any gas station - or, better yet, find a competent hand car wash where your time, money, and sanity will be treated with the respect they deserve. "Burbank Express Car Wash" is a lesson in disappointment and a masterclass in wasting your precious time.
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October 2023 by Jessica K.
DO NOT GO HEREAfter the wash, I went straight home. The whole body of the car had brown tiny spots all over it. It was definitely not there before. I spent 2 hours afterward scrubbing it off. The availability of drive through car washes is scarce in Burbank so gave this place a try. Big mistake.Waited 45 minutes and saw many cars waiting so thought it would be promising but boy was I wrong
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October 2023 by Edward A.
This car wash is a classic case of "you get what you pay for." It's cheap, but the machines will leave your car pretty scratched up. Do not recommend.
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September 2023 by Kathy Reese
Honestly after a year of coming here I’m done. The car wash doesn’t clean my car anymore. I come 1-2 times a week. 14.99per wash 179.00 I spent in the last 2-3 months. The final straw was trying to vacuum my car the day after my wash and being told I have to buy wash in order to vacuum. I asked to show my receipt but I couldn’t find it. But I eventually did. The kid working there seems nice but had no solution. I finally found my receipt shortly after but I won’t be returning also lines can take 20-50 mins to wash.
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September 2023 by Phillecia D.
Not the best place to get your car washed I've been here plenty of time and the basic car wash did not clean my car my tires still were dirty even though it's included. The next time I went back i prepped my tires with spray that broke the dirt up and I paid for the next car wash that's included more... tires still not cleaned. You'll save more money going else where getting your car cleaned I was being lasso not wanting to exit my car to clean it so I went here.
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September 2023 by CLAUDE W (Wygy)
If you are in hurry this is not express you have to wait on line to wash to vacuum the total I wait on Sunday 7:44 is 45 mins
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September 2023 by Julianna Campbell
This is the furthest thing from "express" that I've ever experienced. Don't waste your time here! Once you get in line, you get blocked in and you're stuck for the next 40-50 minutes. I've seen at least five cars bail from the end of the line and I wish I had been one of them.Edited to include some wise words from my grandma, an unfortunate passenger in my car: "My land, this is a joke. I don't have much time left. I can't believe I spent an hour looking at this stupid car wash. Can you do something on your phone to tell them this stinks? This is nuts."
