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October 2023 by candice gonzales
It's I can give give zero stars I would,The owners of this establishment is horrendous and he should be ashamed of themselves! They are so unprofessional and disrespectful! They have ran off every customer they have, that's why there parking lot is empty! Very unpleasant people and they go to bed early so if u want towels, toilet paper ect... Your out of luck! The better business bureau needs to come investigate them! that's how bad my experience at this terrible hotel is! He screamed at the top of his lungs at me all because I was 15 minutes late leaving! How dare you treat your guest like that!
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September 2023 by Trinity C.
Absolutely TERRIBLE service. Do not come here. My boyfriend and I were simply looking for a hotel room to book so we call Burbank Inn & Suites asking if there are rooms available and were then told by an Indian man that there were. But, instead of getting greeted with welcoming service and an available room as we were told over the phone, we were profiled. The bitchy Indian man at the counter believed that we were there to steal, and thus refused service. Being respectful paying customers to every business, we were absolutely shocked and enraged being faced with hostility, mistreatment, and very unjustified accusations. No wonder the parking lot was empty when we arrived on Labor Day Weekend. TERRIBLE SERVICE!!!
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August 2023 by Allen Liu
The Burbank Inn & Suites is mom and pop owned and what I consider a steady performer.After being delayed by traffic and arriving 1:30am at Extended Stay America, I was shocked to find out they had cancelled my reservation and they were unable to rebook my reservation due to their “system” not allowing them to. I called all the neighboring big branch hotels and all were either sold out or 300+ dollars.The Burbank Inn & Suites was my savior last night as they were able to take us in without price gouge. The room and the sheets were clean and I felt comfortable staying in the room. Thank you again!!Rooms: Rooms were clean.
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July 2023 by urban b
Horrible experience. I had two employees stay at this hotel. One employee convinced the front desk to give him a key to the other employee's room. He entered the room while the employee was sleeping and took money. Needless to say, shame on the employee. My question is why in the world would the front desk give someone a door key if they are not staying in the room. VERY NEGLIGENT. Also, supposedly the two rooms were missing a soap dish each and I was charged 30 dollars for two soap dishes.
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April 2023 by Rosy_zumba M.E
Nice place, clean rooms, close to airport. Good hotel at an affordable price.
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December 2022 by D K
Everything was fine but for the price. So expensive for the quality. Yes it's safe and close to a lot of bars and restaurants. But was worth nothing more than 100 dollars and we were charged 250!
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November 2022 by Julie Morales
Didnt expect much and was pleasantly surprised. I will be staying here again!!!
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July 2022 by Leslie Lorenzo
Did not even get to stay here, as soon as we approached receptionist she was very rude and had an attitude and she did not even great us. She claimed we had more that 4 people and said we couldn’t stay there. We did not want to stay there we felt very uncomfortable. Manager refused to give us a refund.
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July 2022 by Adham Salman
The staff member on the phone was extremely rude! I asked about availability and the late check out policy. She got very huffy and told me to stay at a different hotel and hung up on me.
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July 2022 by Car636een
Do not ever book here. No cars in the parking lot should have been a dead giveaway. They only use Expedia, no web site or phone bookings. Room had bugs in the bed. I went to the glass window, that's right, no lobby, a window like crap hotels use. Second room also had bugs. They tried giving me a partial refund. Good thing I looked at the print out. So, at midnite I was looking for a hotel! Luckily I found Springhill Suites.
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June 2022 by Deepak Khanna
Everything was fine but for the price. So expensive for the quality. Yes it's safe and close to a lot of bars and restaurants. But was worth nothing more than 100 dollars and we were charged 250!
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March 2022 by emily avina
simple clean. Cable a/c 2 beds small fridge standard tub shower combo. Nothing too fancy but definitely not the dingy run down mo mo type of room .
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October 2021 by Erica T.
DO NOT STAY HERE. Marriot by the airport has the same prices! Night 1 we woke up to the smell of cigarette smoke in the middle of the night. In the morning I noticed 2 bites on me. We asked for a new room when we came back from breakfast and the smoke smell continued to linger. We were in a king room and they told us they only had a double queen and we would have to pay extra to switch. Mind you the parking lot was empty. So we knew they were lying. After asking 2x we said we would leave and dispute charges with our bank they gave us clean king room. There was banging and slamming of doors throughout the night into the early morning so loud it woke us both out our sleep. The next morning my husband woke up to bites all over him. And I had 3 more bites. Not to mention our necks hurt so bad from the horrible pillows. I called to complain today about the bug bites because I'm itching non stop. I was kind and simply told them about our bites and that they may want to spray. The they told me they don't have bed bugs or anything like that. I said well we have bites and they came from your hotel. They hung up in my face! Pillow cases had holes, room phone and alarm clock didn't work and ants were in the bathroom. I would not recommend staying here. They have very poor customer service and I'm afraid they need to exterminate.
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September 2019 by Stacy H.
We got to our room. But the A/C was not on and it took 2 hours for our room to finally cool down to were we can sleep comfortable. We think they are wanting to save money by not having the A/C on, but in actuality they are spending more money. Because the A/C needs to run all night to keep the room comfortable to sleep in. For the money we paid to stay here for 1 night it was not worth it. I would suggest looking for another hotel. But call to see if the have the A/C on a few hours before you get to your room. The beds & pillows are to soft soft too. The bed felt like we were sleeping on a marshmallow. Not good if you have bad backs. No continental breakfast. Again this hotel is very pricey. I would check other hotels to see what they charge for the night. NOT RECOMMENDED....
