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December 2023 by Febsky C.
818 Medical supply has been a life saver for our residents. Carlos has supplied wheelchairs for our residents and it is so wonderful that every time there is an issue, he is there to troubleshoot it. Not only that, he also facilitate getting new wheelchairs for some of our residents.
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February 2023 by Karla Ivette
This place has more equipment variety and new owners now. The service they provide it's great. The ladies working there are so friendly. They go the extra mile in helping you with your needs and finding the right mobility device that your client needs. Great service and knowledgeable about their equipment.
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January 2023 by Julissa L.
This Medical Supply Store is under New Ownership. Same location, same number but new business name.
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June 2022 by Merilee B.
I really appreciate the attention to detail and kindness at this wonderful business! I had been searching for a boot for my fractured foot and no one had this product and not only did they have it but they took a lot of time with fitting it and I already feel better! Thank you all so much! I highly recommend this business! I will always go here for all of my medical supply needs!
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May 2022 by Brian Mitchell
This company gave me a recalled electric chair they have to service like every month. The chair socks and so does this supply company.
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May 2022 by Guyler Q.
I was in a situation where I wasn't able to move and needed a wheelchair asap I called Burbank medical supply since I did hear from my dr that they're are the best in town and basically the city . I spoke to Carlos, he was helpful, caring , and very professional. He was able to help me on a personal level got me a chair in the meantime while my insurance was processing. Again the level of customer service is above the standard and they really help me out in a bad situation. Thank you Carlos for giving the wheelchair that I needed and good customer service. Nothing but 5 stars service.
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May 2022 by Liza F.
We've used them for many years as my grandmother's health declined. They have such a huge variety of products and they are very friendly. I would highly recommend them for any of your medical supply needs.
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May 2022 by Nancy B.
I go to them often for any type of medical supplies they always have everything in stock and they have the friendliest and kindest workers. Highly recommend!! Great quality wheelchairs!
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May 2022 by vandalayan a.
Nice convenient location, great prompt service. I wouldn't go anywhere else for my medical supply needs. Nice assortment or wheelchairs to rent.
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May 2022 by Rosi R.
This Company was OK Pre pandemic but now they make excuses!!! And leave patients hanging . They don't confirm appointments , cancel at the last minute and then blame the patients !!! Having worked them in the past I called them about manual wheelchair repairs and transitioning into a power chair . I was told that they would get back to me weeks later I hadn't heard from them only to find out that they had the parts for my wheelchair yet never called me to make an appointment. This week Carlos canceled two appointments back-to-back blaming it on his trifling unprofessional , unreliable technician although I understand it's not helpful to me because I need repairs to my manual wheelchair and I'm ready to transition to a power chair but these people don't have enough patient respect to show up! Carlos canceled on me two days in a row !! And they expect I'm supposed to be grateful when they say let's try for next week . Well today is May 4th and I called them in March to start the process so I'm done with Burbank medical and their trifling technician who shows up whenever he likes!! Therefore on a scale of 1 to 10 I give them a 1!!! And I am now off to find a medical supply company who will show up! Handle business! Repair my manual chair and assist me with getting a power chair!! It's unfortunate because these companies know that patients don't have many options so they feel like they can treat patients like trash and we're going to gleefully accept it. NOT!!
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April 2022 by Gerardo M.
Very friendly and knowledgeable about all medical supplies went out of there way to find the product I was looking for
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August 2020 by Nora A.
poor customer service... i bought a transfer board which is definitely overpriced. i took it anyways because i thought it can help but it doesnt help at all. i took it back for return only to be told that they do not accept returns... the worst part they only give you the copy of the credit card transaction which doesnt say "no returns" .. although on the front of their business it says "all equipment returns please go to the rear".. why they accept return for big equipment and not a small one... next time ... fine print please.."no return no exchange or all sales final" neither one posted... rude service. i definitely do not recommend this place. worst than buying online!
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June 2020 by Junior E.
I have been in this place before because of doctors prescriptions for a cane my mother need it . but this time the customer service was the worse I took my mother with a doctors prescription for a nebulizer machine that she needed in the moment she has been having problems breathing and she really needs that machine they said they only sale it I spoke with supervisor of the location and told me the same thing I told the supervisor I had spoke that morning with Medicare and where ever she went it will be cover this place is there for whatever person needs help they get paid for they should not be open if they choose them self if to accept insurance or not they didn't want the insurance they wanted me to buy it and that's what I did I bought for her but not at this location I do not recommend this to no one I went there because they are listed as medical supply for any person that needed and they choose otherwise
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April 2020 by Jennifer Sands
PRICE GOUGING ON MASKS! I called and they said they had mask for $30 a pack. When I get there they changed their price to $60! $60 for a flimsy pack of masks that say KN95. With NO English writing on the package. What are they even selling? Definitely NOT FDA approved masks for $60 for a pack of 10 thin flimsy China made masks! I have reported this store for price gouging. The store manager was so rude and in this time they are taking advantage of DESPERATE people! SHAME ON YOU Burbank Medical Supply!
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April 2020 by Jennifer S.
PRICE GOUGING ON MASKS! I called and they said they had masks for $30 a pack. When I get there they changed their price to $60! $60 for a flimsy pack of masks that say KN95. With NO English writing on the package. What are they even selling? Definitely NOT FDA approved masks for $60 for a pack of 10 thin flimsy China made masks! I have reported this store for price gouging. The store manager was so rude and in this time they are taking advantage of DESPERATE people! SHAME ON YOU!
