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July 2024 by Mary Kate Scanlon
I went to CarMax to check out a car that I wanted to test drive, as well as have my current car appraised for trade in. I worked with Karla and the experience was, hands down, the most unprofessional I’ve had in my life. When taking the car for a test drive, she stuck the license plate on and just walked away. Once I got in the car, I didn’t know how to adjust the seat (controls are on the door, which I wasn’t familiar with). I had to text her to come back out and help and she said, “what did you do?” Clearly, she could not be bothered. I will definitely be shopping elsewhere for my next vehicle.
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July 2024 by Nelly Guevara
Good service, and they try to solve problems in the best way
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July 2024 by Khachatur Hakobyan
they suggested very low prices.
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July 2024 by adams1696
Check your car thoroughly before buying. I bought a 2019 corvette with 10k miles on it. Few days later I noticed there was water leaking onto me during a car wash. The latch to open the hard top roof is also broken. The driver side speaker rattle and squeaks even at normal volume. They say they thoroughly check their cars and prepare them before selling but apparently not. It hurts to buy a $55k car only for it to have issues
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July 2024 by Coach Gonzaga
The best experience ever. The sale department, the service department and business office! First class treatment all the way around. Phany, Susu, Lynette and Dak are great!
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July 2024 by selpepin
1 star
I had no appointment, I walked in
I am ready to purchase a car,and no one available to assist.
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July 2024 by Sandra Shakespeare
Best car buying experience ever. I will be back!
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July 2024 by OFELIA HERRERA
I don't see the customer service ?
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July 2024 by Chantal Juarez
Lorenzo Mendoza the sales consultant was a huge help he did the most to make sure I ended up with a good condition car and affordable. Patient, hardworking and very excellent customer service thank you.
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July 2024 by julie Trace
I only give this a 5 star due to the customer service I experienced with David. I was selling my vehicle and experienced multiple issues with the business office due to needing power of attorney paperwork. After my 4th visit I was finally able to sell my vehicle. The only reason I kept coming back was due to David really caring about my experience and trying to help me out the best he could. I can’t thank him enough for helping me through this long process of dealing and waiting with the business office.
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July 2024 by Dave Westaway
Just looking now.
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July 2024 by Jaime A
I loved CarMax Burbank! My experience was really good and I loved that the price I received online after being prequalified was very similar to what I received after approval. No hidden fees everything is straight forward and the process is super easy. Definitely will recommend anyone trying to buy a used car for a good price at Car Max. Tedi the car max associate was amazing and super quick with his work. Appreciate everyone at CarMax.
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July 2024 by Cheryl Miller
I would like to commend everyone at Carmax Burbank. I am currently on crutches, and the staff couldn't have been more helpful, considerate, and thoughtful. They truly went above and beyond.
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June 2024 by Selvyn Giron
I went to carmax to sell my car. It was quick and everyone was really nice. I received top dollar, more than Carvana or Driveway.
Very happy.
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June 2024 by Stanley C. Wilson
Overall my purchase experience was positive. I might add
however, the final payment process was slower than it should of been.
