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August 2023 by Paige P.
Would be really cool if you could answer the phone and provide customers with proper service instead of picking it up and hanging up instantly. Ridiculous
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July 2023 by Isabella W.
I have always had a good experience here! The pharmacists seems great. Would recommend.
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May 2023 by Belinda
Customer Service was exceptional and the staff was very helpful and informative. They were very prompt and kind with their service, and I am glad to call this my neighborhood pharmacy.
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May 2023 by Jerry Horhn
CVS at 1033 Hollywood Way Burbank, CA is simply the best. Janet and Ellie and their staff are priceless. One visit to this location and you'll never go back to your previous Pharmacy.
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April 2023 by Nancee Burrows
I absolutely love my pharmacist Janet and Ellie. They always make me feel at home and in very good hands
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April 2023 by Gino D.
I have been a customer, and Janet has been my pharmacist, since the small Target opened years ago on Hollywood Way. I receive personal, thoughtful service here that feels exceptional. No other pharmacy location I've visited in LA has met the standard that Janet and her staff have set.From the first visit, Janet has known my name, jumped in to expedite my visit when her staff was helping me, worked diligently to keep the costs of my prescriptions down (even while I've had multiple and confusing insurance changes through this time), tracked down my doctors who aren't always easy to get on the phone, made communication easy when I wasn't feeling very good after dental work that left me not wanting to talk very much, and treated me with respect.This is a big town and you get used to feeling anonymous while running errands and stopping in stores and getting helped by a rotating cast of random associates, but what Janet and her team do here in this tiny bit convenient CVS location is the exact opposite of that. It feels the same as visiting the local pharmacist in the small town where I grew up.This place is so appreciated, and I've had my friends all switch their prescriptions there and everyone has told me they have the same great experiences that I have had.This CVS is an outstanding example of a positive experience in the Burbank area!
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March 2023 by richard kontas
So this is from the survey I just did on CVS, they asked what can be done to improve my experience?! How to improve my experience? DUH - NOTHING!! This is the BEST CVS location I've ever used - and I've used a LOT!! This CVS in Target Pharmacy should be the MODEL for all others to aspire too!I still remember when I first discovered it - I’ve had a lot of issues crop up in the past with switching pharmacies, and getting things set up - I was very reluctant to make the switch. However, Janet, the pharmacist is the most personable, professional, knowledgeable, helpful, pharmacist I've ever had the pleasure of dealing with (and at my age I've dealt with a LOT) Janet handled everything; and I’m so glad I took her advice - take every bad pharmacy experience you’ve ever had (and we’ve all had a lot!) and kiss them goodbye! Get set for a whole new experience!!In fact, I would go out of my way to visit/use this location. It truly changed my opinion of CVS once I discovered it - I'll always look forward to a picking up my scripts here!! The whole staff is exceptional and I've never had a bad experience :-)It’s such a 180 from virtually EVERY other CVS I’ve ever been to, I am hesitant to post this as if too many hear about it it may alter the experience for us OGs! Just kidding, the more the merrier!!
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February 2023 by Jeffrey F.
The pharmacy has the worst customer service. I waited on hold for over thirty minutes for the person on the other line to tell me they aren't willing to help me find medication for my 2 year old child. 1 star is too many stars to give.
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February 2023 by Carla Steinberg
This CVS pharmacy has the most helpful, knowledgeable and friendliest team members. I moved to Woodland Hills but still use this pharmacy for my prescriptions. Great people.
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July 2022 by David K.
The Pharmacists at this CVS branch are extremely professional, prompt and polite. I've been here to get vaccinations and they had me in and out within minutes. Highly recommend this particular CVS branch.
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June 2022 by Jim G
Excellent pharmacy, been coming here for years!
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May 2022 by B L
AVOID THIS CVS PHARMACY INSIDE TARGET !!!My Mother in law left crying! We have been with her to this location to pick up her meds before.Today on, April 15 2022 my mother in law went in to show the pharmacy the opened bottle of meds they gave her. This is the Second time my mother in law has received her Thyroid Medication that is supposed to be sealed from Manufacturer, opened. After the first incident, she respectfully requested to obtain a sealed bottle direct from the manufacturer and yet, this happened again. My in law routinely picks up her meds and as usual this pharmacy bills her insurance. So took it home and when she finally opened the lid of her medication, the seal had been completely tampered with and opened.She isn't going to risk her life ingesting pills out of an opened bottle not knowing if anything is wrong with the medication. I'm conflicted on providing the name of the Pharmacist who dismissed my mother in law and made her pay out of pocket for her medication to get a NEW UNOPENED BOTTLE of medication as I'm still trying to see what recourse we will take.Since this is the second time and she's paid out of pocket twice , we plan to report this because we don't believe it's right for a Pharmacy to bill insurance for tampered medication, have my mother in law pay her copay of $90 AND then charge her a second time for a nontampered unopened bottle of medication. There were no corrections made, no apologies, no investigation in to the opened bottle they gladly gave her in the beginning of April.Yet, there was no hesitation in having her pay out of pocket, an additional $142.60 today because the Pharmacist said she cannot do anything. It is unbelievably frustrating to pay twice for the same medication within a few weeks! This practice is unheard of and a patient shouldn't leave in tears over her medication. (Will definitely keep these receipts)We are going to look further in to this and do my best to make sure this doesn't happen to other clients. For dismissing my in law's concerns and handing her tampered medication, one star is the lowest I can give. They should have taken the opened bottle back and investigated with their tech and provider instead of getting paid twice! First by insurance plus her copay and then solely out of pocket a second time. This definitely needs to be posted. BE very CAUTIOUS & OPEN/CHECK your bottles in front of them before you sign!
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April 2022 by Judy L.
CAUTION: My Mom left crying! Today on, April 15 2022, my mom went in to show the pharmacy an opened bottle of medication they gave her. This is the Second time my mom has received her Thyroid Medication that's supposed to be sealed from Manufacturer, opened. After the first incident, she respectfully requested to obtain a sealed bottle direct from the manufacturer and yet, this happened again. My mom routinely picks up her meds and as usual this pharmacy bills her insurance. She took it home and when she finally opened the bottle, the seal had been completely tampered with and opened. (See pic) She isn't going to risk her life ingesting pills out of an opened bottle not knowing if anything is wrong with the medication. The Pharmacist dismissed my mom and made her pay out of pocket for a second NEW UNOPENED BOTTLE of medication. Since this is the second time and she's paid out of pocket twice , I plan to report this because I don't believe it's right for a Pharmacy to bill insurance and take her $90 copay for tampered medication AND then charge her a second time for a nontampered unopened bottle of medication that cost her $142.60 (receipts on hand). There was no corrections made, no apologies, no investigation in to the opened bottle they gladly gave her in the beginning of April. Yet, there was no hesitation in having her pay solely out of pocket, an additional $142.60 today because the Pharmacist said she cannot do anything. It is unbelievably frustrating to pay twice for the same medication within a few weeks! This practice is unheard of and a patient shouldn't leave in tears over her medication. I am going to look further in to this and do my best to make sure this doesn't happen to other clients. For dismissing my mom's concerns and handing her tampered medication to begin with, then getting paid out twice, one star is the lowest I can give. They should have taken the opened bottle back and investigated with their tech/pharmacy/ manufacturer instead of getting paid twice by my retired mom that's getting by on social security. This pharmacy got paid by insurance plus her copay for a bad bottle of medication that they take no responsibility for and, instead, made her pay out of pocket again to receive a sealed bottle of her medication. This definitely needs to be posted. Consider going elsewhere for your meds. If you decide to come here, BE very CAUTIOUS & OPEN/CHECK your bottles in front of them before you pay & sign! We are trying to see what recourse we will take.
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May 2021 by Musotica Wear
If the back pharamacy team could just be as great as the front team. Unless ur dropping or or paying they don’t want to do the extra work. Full of excuses no solutions and even rude. If you want to have anything done like make a call etc it’s a fight. Once in a while you might find someone that remembers they are responsible for ppl health. Shame on you.
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March 2021 by Nola G.
They have a sign about the covid 19 vaccination at the cvs inside this target. When I asked a couple of simple questions the pharmacist was rude and acted annoyed that I was even asking. Don't post a sign then.