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February 2024 by Alex M.
Never use this pharmacy! They are awful at their jobs in so many ways: 1) Never properly staffed. Always long lines and one person moving at a glacial pace behind the counter. 2) Horrible customer service. If the one person behind the counter were moving at a reasonable pace, the wait wouldn't be so long. However, no one there cares about their customers' experience, so they don't make any effort to help their customers with any urgency whatsoever. Furthermore, no one takes any initiative/ownership of solving customers' problems. It's always some issue that is somehow our issue to fix rather than them trying to find a solution to us. 3) Their computer system is messed up and no one has any interest in fixing it. Every single time I've been there, there is some kind of issue with my prescription. My doctors are always baffled at whatever issue they have since these are never issues at any other pharmacy. And again, no interest or ownership in helping solve the problem, just another homework assignment for me after I've waited half an hour in the interminable line. 4) The pharmacist is rude and unprofessional. He is highly defensive and does not take any responsibility for any issues that may be occurring. He doesn't seem to realize that he is in a customer service job, and his customers are very unhappy with the job he is doing. They basically should be ashamed with themselves. Pharmacies serve an important public function, and they are failing miserably at it.
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January 2024 by Rafael G.
The worst place around. Stay away. I went to buy just a over the counter medicine and the cashier asked me for my phone number. I always say no in any store (wallgreen, home depot, etc) to avoid receiving so many spam messages. The cashier insisted but I refused. Then he ask me for my ID. I'm over 50 years old, and told him that is not a prescription and he refused to proceed with the sales. Very mean guy. I went to other CVS store down the street, at the cashier I refused to give my phone and she proceed with the sales, no question asked. They should hire or train better people.
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January 2024 by penny p.
F you CVS and your long azz line for prescriptions, your stupid automated phone system, your inability to ever answer the phone, your overpriced crap that is always out of stock and your dumb azz 6 foot long receipts. I hate this company and this store in particular. Ten days jacked around without my prescription.
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January 2024 by Hala S.
The worst customer service. My prescription was in back order for 2 weeks and they couldn't help me transfer it or expedite the order. Their response was "be patient, we are busy". How do they expect someone to go without medication for this long??? They are always "understaffed". Cool, so I'll just suffer without medication while you guys figure out how to hire people. Literally the worst pharmacy experience I have ever had.
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December 2023 by 818Valley G.
This store had employees that are not professional or kind at all. I had been waiting for help in cosmetic department for a while when I went to ask a team member named Alfonzo and he said they're very busy and told me to look at all the people he had in front of him , and I said well you should have more staff . And he said you're right and then turned to his associate and repeated what I said while laughing. I walked back to the cosmetic department, a woman approached my daughter and I, grabbed our items and then started walking away without saying anything. Of course I was confused and I asked her if she could let us know what was going on. The woman started arguing with us saying that that was the way they've always done it. Though I had no problem with my items being brought up to the register, only wished she had communicated that instead of rudely walking away and assuming I'd know their protocol. She continued to yell at us as we're trying to walk away in front of several customers. Overall I would say both employees were extremely unprofessional and rude.
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December 2023 by Milena A.
Worst pharmacy. The line is crazy, and there's only one cashier. Everyone is just walking around and no ones is doing their job! People are waiting with pain for over 30 minuets for their medication Literally the worst cvs
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November 2023 by Haroot T.
Horrible service at the Pharmacy. Long lines,slow service.They don't seem to care to service their customers.Pharmacist working like robots,not acknowledging.
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November 2023 by Maria D.
Horrible Service at this CVS pharmacy rude staff. There is a big line of patients waiting for their RX and all they doing is laughing and joking. I got there at 8:30 my doctor send my RX at 7:45 and it wasn't ready and they could expedite my medication when they close at 9:00pm. I work in a Doctors as well and I have patients that also complain of this pharmacy. They never answer the phones either. You guys need new efficient staff that really want to work.
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October 2023 by Sebastien W.
Absolutely abysmal experience at this pharmacy. Not only was I blatantly lied to in person, but they also had the audacity to leave me on hold for over 10 minutes, clearly trying to dodge my questions. They even hung up on me! Completely unprofessional and downright rude. I strongly advise against going here.
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September 2023 by Angelic M.
4 am after charging the tesla, we run to cvs to use the bathroom and the employee told us is close to public, no bathrooms.
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July 2023 by Ms A.
They must have hired new people because so far everyone that has worked at this pharmacy has been fantastic at their service. As far as communication, work ethic, & overall being helpful & nice.
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April 2023 by VP D.
I love this store and shop there very often.They carry a wide selection of products. The store is lighted just right, has wide isles and all employees are helpful and friendly, always.I always have good experiences shopping there. My previous review describes in more detail why I love this store.I just want to add that Elisa, the new employee to this location (I saw her today for the first time) was helping me today with a genuine smile - it was wonderful!
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March 2023 by Janet K.
I would rate 0 stars if I could. "I had a nightmare getting my prescription filled at CVS pharmacy on March 3, 2023. When I called the CVS pharmacy, no one answered the call and the pre recoded message was kept playing over and over again. I had to pick up antibiotic medication after getting my root canal done on March 3, 2023. I called the pharmacy 8 times to speak to someone at the pharmacy, but no luck with getting hold of a live person at the pharmacy. I had to call Rite Aid myself and spoke to the pharmacist there if they can fill the prescription because I need to take the medicine asap. Rite Aid pharmacist called the CVS pharmacy but he was not able to talk to anyone at the pharmacy either as no one answered the call. The Rite Aid Pharmacist told me I would be better off walking to the CVS pharmacy instead of keep calling them because they normally don't pick up the phone. His prior experience calling the CVS pharmacy was as equally bad as mine. I finally drove to the CVS pharmacy and there was a long waiting line at the pharmacy. When I reached the pick up line I was told they had to order the medicine because it was out of stock. I asked the pharmacist to transfer my prescription to Rite Aid pharmacy down the street. I gave him the Rite Aid phone number to talk to the pharmacy and he did. As I was driving to the Rite Aid pharmacy, I received a call from the Rite Aid pharmacist that he was not able to fill the prescription as the insurance had been already billed by the CVS pharmacy. As soon as I arrived at the Rite aid pharmacy I called the CVS pharmacy around 6:40 pm but no one picked up the phone. I even called the CVS store manager for help, but no use. I had to ask my daughter to drive to the CVS pharmacy while I was waiting at the Rite Aid pharmacy. My daughter left to the CVS pharmacy and finally talked to someone at the pharmacy when she got there. Around 6:50 pm she called me it should be cleared in the system. I asked the Rite Aid pharmacist to process the insurance but he said he could not as it was still shown as filled by CVS pharmacy in the computer system. I called my daughter back and told her to talk to the CVS pharmacy again. Apparently no one knew they had to reverse the medicine out of the billing system. After waiting 5 more minutes, the Rite Aid Pharmacist finally was able to fill the prescription and bill the insurance. What a wasting time ! My daughter and I wasted 2 hours getting the prescription filled and we both were exhausted when we got home after picking up the prescription. It was a horrible experience getting my prescription at the CVS pharmacy. The entire system of getting the prescription filled at the CVS pharmacy seemed out of control as it was impossible to get a live person at the pharmacy and no one knew what they were supposed to do. What a difference I have seen at the Rite Aid pharmacy ! There was no waiting line at the Rite Aid. I was wondering why people had to put up with the chaos created by CVS pharmacy. It's a day and night since I transferred all my prescription to Rite Aid Pharmacy. I am so happy I don't need to deal with the CVS pharmacy anymore as I have changed my pharmacy to Rite Aid. No more CVS. I regret I should have switched my pharmacy to Rite Aid sooner." -Suzanne
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March 2023 by Patrick S.
The pharmacy at this CVS is my primary. We regularly fill and manage prescriptions using the app. And they finally email receipts rather than clearing a rainforest's worth of trees for every receipt.However, half the shelves in the store section of this CVS are bare. You want kids medicine? Gone. You want bandages? Can't have 'em. Need to sooth yourself with some ice cream after striking out on everything else you came from? TOO BAD!!!Maybe, though, the shelves aren't bare. Since this CVS is relatively close to Disney Imagineering, maybe they just cater to those 999 Happy Haunts. Ghost ice cream, anyone?
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November 2022 by Okita S.
I had made an appointment through the cvs website for a COVID booster shot. Arrived 5 min before the appointment time and informed the pharmacist of my appointment. The pharmacist sharply tells me that I'm wrong and checks on the computer of my appointment time. And tells me that it is 45 minutes later. I genuinely thought that I had made a mistake and apologized to the pharmacist. But upon double checking the text reminder from cvs and the verification email from cvs, I realized that I was correct and tried to show the appointment time on my phone. The pharmacist did not care. The most disturbing part was that the pharmacist was very rude the entire time and made it seem as if I did something wrong. I will not recommend this location at all.