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April 2024 by Eva Luz Lopez Ayala
VERY BAD SERVICE????THE PEOPLE WHO WORK THERE ARE ALWAYS WITH THEIR BITTER FACES AND THEY NEVER HAVE CASHIER... THEY ONLY WANT ONE TO USE THE MACHINES... I HOPEFULLY SOON THEY WILL GET ROBOTS THAT COOK FOR US TOO AND SO WE WON'T HAVE TO SEE THE BADNESS OF THEM FACES OF THESE GUYS WHO APPEAR TO NOT BE COMFORTABLE IN THAT JOB ??JAMAZ I'M GOING TO THAT PLACE AGAIN… ??????
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April 2024 by John D
DO NOT PAY WITH CARD HERE, CREDIT CARD PAYMENTS ARE NOT SECURE. Multiple people have been having the same charge attempted on their card once a week for the past few weeks since going here one time.
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April 2024 by Brandi Russell
The service is awful. They avoid eye contact to push you towards the screen self-service. Then they have terrible customer service when giving you your food. Then, to top it off, both times I ordered the chicken Avocado tostada salad, the avocado looks bad, and the chicken was soooo dry. All around, I do not recommend this location.
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March 2024 by Maria Velez
Visited last Friday 3/15 ordered crispy shredded chicken tacos to go. They were awful couldn’t eat them. They were greasy and cold and falling apart. Very disorganized store. Never going back to that restaurant. Bad service overall.
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March 2024 by TRACY SIMMONS
Great Experience and friendly atmosphere. Blanca was so helpful, thank you Blanca!
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March 2024 by Teadora Taddeo
If you are lucky enough to have Rosita fix you a plate at this el pollo loco, you are in for a treat. Amidst the hustle and bustle of this fast-paced location, she remains detail oriented and extremely professional!
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February 2024 by Ruben R Calvillo
Good people ..Good food..
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February 2024 by Monique W.
Bianca gives great customer service and accommodates any specific requests. She is patient and kind the food is hot and fresh. She remembers her customers. The restaurant is clean and organized. Coupons are provided upon request.
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February 2024 by Ron McguiRE ..
Went for lunch yesterday with my wife and went to the counter and ( Leo the manager (whom I just met) Leo was super friendly and helpful, he took our order for two "Sweet Corn double chicken bowls (manager Leo was so efficient, and kind; everything you could ask for in an employee. Our meals were absolutely delicious. We will be going back to this El Pollo Loco again ! Manger Leo was later in the lobby asking customers (including us) if everything was okay; Wow this means a lot to people; good old fashioned we care attitude. Employees their were smiling and helpful. Thank you for such good food and service. see you folks again soon. Paul & Anita
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February 2024 by David S.
Fatima the manager is so kind She remembered my name and got my order so fast. This is the only chicken place I will eat @ in Burbank. Thank you
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February 2024 by Michael Callahan
Gotta love the crazy
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January 2024 by Jesus Aguilar
Employee was yelling at customer to pay using the self-service machine. Never seen that before. Poor lady didn’t know how to use the machine. Good thing someone immediately stepped up to help her.
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January 2024 by Roxanne C.
Horrible experience and I cannot reach customer service. Pre-Ordered online 1 hour before for pick-up at 6:15pm, when arrived I couldn't get attention of workers. I pleaded with the food preparation person to check the bagged online orders that were just sitting there. She ignored the bagged orders and muttered "they messed up these orders.." Waited 20 Minutes to tell them my food was right there and then shift manager said "why didn't you tell us?". There was no one willing to help, that's why. Received COLD food. Wanted a refund but shift manager said she couldn't refund. Avoid this location and go to location with drive thru.
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January 2024 by Lori Diaz
Seemed like they needed more workers. I hate ordering on kiosks - the bathroom was
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January 2024 by Raashema A.
I work across the street and frequently visit this location. It's always clean and the staff is so helpful. The manager Blanca is such a sweetheart. She has helped me more than a few times with the app issues. The food is fresh, and I've never had any issues. I would definitely recommend it if you are looking for fast delicious food with a smile. The crunchy chicken tacos are lifeeeeee. Thank blanca!! You are a doll!!
