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April 2024 by Rosaura Chuchuca
Excellent attention ? ?
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April 2024 by Oscar Garcia
I’ve been getting BRC burritos for years. This location made them extra small lol Now, could it be the minimum wage increase that has them making them this small or it’s just a thing at this location? I don’t know at this point. Also, in the background, an employee dropped 2 empty side cups in the ground and was just kicking them around while I ordered (side eye)
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March 2024 by Josie Quintanilla
No complaints, food was good!
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February 2024 by Bobby Fever
?After several years of ALMOST satisfied service at this location, it obviously has changed ownership and management.. It is very visible and noticeable when inside this location..I am a senior currently on a temp fixed income and have liked the menu here..However, the last apprx. 2-3 months they have down graded and changed payment methods, mostly electronically.. ?Including the REMOVAL of all EBT or state issued assistance programs for payment..?Embarrassingly but Sadly, my close circle of nabors and friends had to leave this store OFF our list and move on to a more TRUSTED and WELL MAINTAINED location for our weekly lunch meetings and have found a much more respected and comfortable,as well as maintained local eatery for our enjoyment..I / we bid farewell to a PAST small slice of home meals and easy access establishment..The upcoming State approved Freeway Improvements will make it very difficult access to that corridor anyway..Cheers to you El Pablo Loco..???
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February 2024 by Diana Rodriguez
The franchise needs to stop claiming "double chicken" in their menu items. I ordered the double chicken tostada salad, and it was definitely not double chicken. The whole thing was smaller than it used to be, including the amount of beans, rice, and salad they put in. Yes, inflation, blah blah. I'm glad I had a coupon. Chicken was a little salty.
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February 2024 by Yvonne Vazquez
I had the new Street corn salad it was good, lots of lettuce not not much chicken, I asked for another pepita dressing I paid $13.00 and for extra dressing .45 for small dressing this salad its not worth $14. For salad.Trader Joe's had the same salad for $8.00 they call it wester salad...
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February 2024 by Jasmine S
The food is
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February 2024 by Daniel T.
My experience at this location was a lot better than my last recent one in Downtown LA. The only problem I had this time was not being able to use my EBT card as payment since I do get food stamps and am eligible for the hot meals program. The machines for that were down this time and I'm not sure why. Whoever is the manager here, please try and get this issue fixed ASAP. Other than that, everything else was good, so thanks again.
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January 2024 by GlobalWalkAbout L.
Nasty, absolutely horrible food. I went for lunch today at 1:30 PM and they served me old reheated chicken from last night. Unfortunately, I did not open my food until I was already on the 5 fwy going south. Otherwise, I would take it back for a refund. Never again.
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December 2023 by Josh Ledebur
They claim accuracy guaranteed for pick up orders made through the app, but even with the attached print out they regularly get it wrong. Be sure to check your order before you leave. Today my tacos were made wrong, they did not include extras that I was charged for, and they gave me the wrong salsa. I asked the shift leader what was the guarantee? I was told that’s just a sticker that corporate made and they just do their best to get orders correct. The food quality is variable. The salsas in particular are mostly cups of water. The dining room is never clean. The do offer good deals, promotions, and rewards just be prepared to quality check your own order.
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December 2023 by Sergio G.
The staff is always very professional. Also, all the food is fresh every time. They don't skimp on the portions as other locations seem to lately. This is the best Pollo Loco in the Valley and L.A. hands down.
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December 2023 by Tedd Schaffer
Decent fast food nothing super special but good none the
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December 2023 by Alixe Branch
I went through the drive thru after the main dining room had closed.Staff was friendly and even though it was a CHILLY evening the window staff still tool care of me with a smile ? and professionalism in spite of the frosty breeze I know he was feeling on his face. A+++Parking: The parking lot is shared with a furniture store but there always seems to be plenty of parking even when both locations are busy.There is also parking across the street at the movie theaters near the mall.
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December 2023 by A Z (Albright)
I went through the drive through, asked a bunch of questions about one dish, then ended up changing my mind completely. The ladies were still friendly to me and patient with me.The young lady in the drive through kindly took the time and made the effort to help me by asking her coworkers or consulting the computer to answer my questions on the prices of a few upcharges. As I said, she was very kind and patient. I really appreciate it!!I got chips and guacamole. I love their chips so much that I don’t buy chips at the grocery store anymore. I know it’s expensive, but it’s what I like, so—why not??I’m grateful that their guacamole isn’t too spicy for me. The EPL by my house makes it too picante (too hot/spicy). I’m sure others who are used to eating hot chilis in most of their food would find it very mild. I am sensitive to chili heat—I’m kind of a baby that way, if you want to call me that ha ha.So this guacamole was fantastic, as were the chips!
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December 2023 by Da Hudge
Good service. Odd they still act in the pandemic era having to ask for everything from utensils to salsa.