-
January 2024 by Kelsey Schulte
Amazing team at this location. Mario, Ron and Juan were insanely helpful with a last minute print I had. Cannot express how grateful I am for their patience, kindness and assistance. If you need help with printing, this is your spot!! I wish I could rate them 6 stars.
-
December 2023 by Greg Pease
It's fine, it's a FedEx, it has printing things and mailing things. The employees are employees, it's fine.
-
December 2023 by Julles Adams
Excellent customer service provided by Andrew. He was truly helpful, and I can tell he tries his best to patiently support me regarding my printing issues.
-
October 2023 by C R
I use FedEx office several times a week for work. I had one set of documents that would not print through print and go on the copier, because it was giving errors and said to ask for help. He then proceeded to charge me the full service fee for their machine not working properly. I have never had that at any other FedEx office location if the print and go is not working. Will not use this location again.
-
August 2023 by Roland Watt
Horrible customer service and lack of basic communication skills. I called this store front to extend the hold on an important package and a lady named Cynthia led me to believe that she had “taken down a note” claiming that they would call me back about the hold. Next I received an email telling me the package had been shipped back to sender. I never received a call, and the package hold was never extended. Poor inventory management, poor communication and a lack of honesty all resulted in a very bad experience when dealing with this FedX store. IF corporate reads this message they should highly consider sending a more experienced team leader to this location and overhauling the team’s commitment to the companies mission. If not, I can only assume that they are fulfilling their mission of being a complete mess.
-
August 2023 by Rebecca
Super chill experience! Love that they’re open on Sunday
-
June 2023 by Yuan L.
The customer service was ok. But I was at their office for an hour and half for 180 page print. Which I did at other offices too. Was simple and quick. But this time the lady who's helping me was rushing for her lunch break. I appreciate she tried to help me. But when I got the print I noticed plenty of them were printed three times. And there were only 122 pages, including the triple printed ones. So where did the rest of 60+ pages go? We will never know. Such a waste of time! Hire someone who's professionally trained please!
-
May 2023 by Yan B
Michelle today was supper helpful and knowledgeable, I really appreciate it all her help, from 1 to 10 shah’s a 10, I’ll give more stars ⭐️ if i couldThank you MICHELLE
-
April 2023 by Samuel S.
Unhelpful employees. They don't let you use the restroom even though they get to use them. I was there for a while spending money printing and copying, had to hold it in as the employee said I'd have to go across the street to The Carving Board. I was thinking WTF?!
-
February 2023 by Erwin Tieng
Worst location ever. if you have bunch of package and you can't find parking. Goodluck!
-
December 2022 by Louisa Fang
Terrible service, worst company that you could ever imagine. One of my motivation to live from now on is to see fedex bankrupt and collapse one day:)
-
December 2022 by Walter N.
Extremely rude employee hung up the phone on me trying to retrieve information on my package. I need a number that doesn't have an automotive system so I can make changes to my shipping address and he couldn't help me further. He didn't ask any of my shipping or personal information so I'm not sure how he is helping at all at this location. Speaks over people with a concidcending attitude, I'm not sure how individuals like this get hired. He definitely shouldn't be dealing with customers. He claims his name is Jeff, but who knows. I called at 8 AM 10/8/22.
-
September 2022 by Jdbass 1.
Great place. Clean and organized! Staff members are always willing to help.This office is the closest to my house after the one on riverside relocated. Only down side is that parking can be a bit difficult since it's a small lot, however, there is a building next door that offers 3 hour parking for free.
-
August 2022 by Moni O.
Had a painless visit. Needed to print and fax an important document asap and Julisa went above and beyond in helping me. She was so patient and essentially walked me through the whole process. Pushed all the buttons. Made me feel less zanyWould def come back. Kinda shocked this location has such low reviews. All of the employees were really friendly and helpful. But there wasn't also any lines on a Friday evening to wait in so maybe do business after most places close ppl lol.
-
July 2022 by I Love Food Coma
This location is on the ground floor of an office building, right next to Wells Fargo Bank. It is near downtown Burbank so the traffic could be a little bit busy. The Service: Separate counter for printing service u0026 shipping service. Usually only 1 staff at the shipping service which has more demand. Also, the other FedEx location in Burbank on Riverside Blvd has been closed down so this location will start getting busier. The Parking: Ther is a private parking lot right next to the office building. This parking lot is shared with Wells Fargo Bank. It could get crowded, Street parking as well.
